Lyft Customer FAQ

If you left something in a Lyft ride, you can report the item through the app or website. Go to the 'Your Trips' section, select the trip where you lost the item, and follow the prompts to report a lost item. Lyft will help connect you with the driver to arrange for the return of your belongings.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

You can try to contact the driver through the app if your ride is still in progress. If the ride has ended, you can report the lost item, and Lyft will help facilitate communication with the driver regarding your personal item.

There is a link to the most up-to-date contact information right here on this page that you're viewing. Please use that link to find the best way to reach out to Lyft for assistance with recovering your lost phone.

If you left your phone with the driver, it’s best to try to contact them directly through the app by reviewing your ride history. You can send a message or call them if they have not completed the trip yet. Additionally, if the trip is already completed, the driver may reach out to you if they find your phone. Remember to check the lost and found options in the app as well.