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MagicJack Customer FAQ

Top Answers & How-to Guides

What is MagicJack's Phone Number?

The question we are asked most often is about how to talk to MagicJack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Subscription to MagicJack?

GetHuman provides information that makes it easy for individuals who have subscribed to MagicJack to cancel their subscription...

Can I transfer my existing phone number to MagicJack?

Yes, existing phone numbers can be transferred to MagicJack through a process called number porting. Users typically need to...
Ask any question you have about MagicJack customer service, get an answer now.

Recent MagicJack Customer Questions

I want to port a cell phone number to a magic jack number

You can port your cell phone number to MagicJack, but you cannot port a MagicJack number to a cell phone. Make sure your current cell phone number is eligible for porting and is active. Follow the porting process as guided on our website to initiate the transfer.
Asked May 30, 2025 4:03 PM

mi magic jack està sin servicio una luz azul una amarilla intermitente y una verde fija

Una luz azul fija indica que el MagicJack está conectado a la corriente. La luz amarilla intermitente normalmente significa que hay un problema con la conexión a Internet. La luz verde fija sugiere que el dispositivo está encendido y funcionando. Para solucionar el problema, asegúrate de que tu conexión a Internet esté activa y funcionando correctamente. Puedes intentar reiniciar tu MagicJack y tu módem/router. Si el problema persiste, verifica la sección de soluciones en esta página para obtener más detalles.
Asked Feb 5, 2025 6:04 AM

Can I transfer my current phone number from another company to Magic jack?

Yes, you can transfer your current phone number from another company to MagicJack. This process is called "porting." To ensure a smooth transfer, make sure your current number is active and not under contract. You may need to provide specific information like your account number and PIN from your current provider. Follow the instructions provided by MagicJack during the porting process to complete the transfer.
Asked Dec 5, 2024 3:28 AM

Me tienen bloqueado la APP de magicJack y también mi ID en la APP y no puedo utilizar la APP

Lamentablemente, no podemos ayudar con problemas específicos de bloqueo de la app de MagicJack. Te sugerimos seguir las instrucciones en la aplicación para recuperarla o restaurar el acceso a tu ID. Recuerda que hay una opción para obtener más información en la página que estás visualizando, donde puedes encontrar asistencia adicional.
Asked Sep 13, 2024 3:35 PM

how do get my magicjack number back

Regaining your MagicJack number after it has been deactivated requires you to reactivate your service. Go to the MagicJack website and sign into your account. Once signed in, you will see the option to reactivate your MagicJack device. Follow the prompts to do so. However, please keep in mind that there's no guarantee you will get the exact same number back. Numbers are subject to availability, so if your previous number was released and assigned to a new customer, you might have to select a new one.
Asked Apr 21, 2024 11:57 AM

Help me with my MagicJack customer service issue

Subscription and Account Management

How Do I Cancel My Subscription to MagicJack?

GetHuman provides information that makes it easy for individuals who have subscribed to MagicJack to cancel their subscription...

Can I transfer my existing phone number to MagicJack?

Yes, existing phone numbers can be transferred to MagicJack through a process called number porting. Users typically need to...

Is there a limit to the number of phone numbers I can have with MagicJack?

MagicJack generally permits one primary phone number per account but may offer options for additional numbers through certain...

Technical Support and Quality

How do I get technical support for my MagicJack?

If you're having trouble with your magicJack service, follow these steps to get technical support. Visit the magicJack...

What should I do if I experience poor call quality with MagicJack?

If experiencing poor call quality with MagicJack, users should first check their internet connection and consider using a wired...

Device and Compatibility

Can I use MagicJack with a landline phone?

MagicJack can be used with a standard phone by connecting the device to your internet router and plugging in the phone. This...

Can I use MagicJack without an internet connection?

MagicJack cannot function without an internet connection, as it relies on Voice over Internet Protocol technology for calls. A...

Can I use MagicJack with a wireless internet connection?

MagicJack is compatible with wireless internet connections, as it works with any high-speed service. When the wireless network...

Can I use MagicJack with a fax machine?

MagicJack is not typically compatible with traditional fax machines, leading to potential issues. Some users have found success...

Can I use my MagicJack with a smartphone?

MagicJack primarily works with standard telephones but also provides an app for iOS and Android devices that allows users to...

Does MagicJack work with video calls?

MagicJack specializes in voice-over-internet protocol services for audio calls, but it does not support video calling. For...

Calling Features

Can I make international calls using MagicJack?

Yes, MagicJack allows for international calls at competitive rates, making it easier for users to connect globally. The rates...

How do I check my call history on MagicJack?

To view your call history on MagicJack, access the logs via the application or website by signing in with your account. Look...

What happens to my MagicJack service if my internet goes down?

If your internet connection fails, MagicJack service will be disrupted, preventing calls from being made or received....
We look to the MagicJack issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MagicJack issues reported to GetHuman

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