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MagicJack Customer FAQ

Top Answers & How-to Guides

What is MagicJack's Phone Number?

The question we are asked most often is about how to talk to MagicJack customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Subscription to MagicJack?

GetHuman provides information that makes it easy for individuals who have subscribed to MagicJack to cancel their subscription easily....

Can I transfer my existing phone number to MagicJack?

Yes, it is possible to transfer your existing phone number to MagicJack. This process is known as number porting. MagicJack allows When visitors want to transfer their number, they will generally need to provide specific information, including the original phone number, the account name, and the account number from the current service provider. It is also advisable to check any specific requirements or limitations that might exist for the number being ported, as certain types of numbers might not be eligible for transfer. For the most accurate and up-to-date information regarding number porting, individuals can explore the current MagicJack website. There, they will likely find detailed instructions and guidelines pertinent to the transition. This can help ensure a smooth and successful transfer of their existing phone number....
Ask any question you have about MagicJack customer service, get an answer now.

Recent MagicJack Customer Questions

I want to port a cell phone number to a magic jack number

You can port your cell phone number to MagicJack, but you cannot port a MagicJack number to a cell phone. Make sure your current cell phone number is eligible for porting and is active. Follow the porting process as guided on our website to initiate the transfer.
Asked May 30, 2025 4:03 PM

mi magic jack està sin servicio una luz azul una amarilla intermitente y una verde fija

Una luz azul fija indica que el MagicJack está conectado a la corriente. La luz amarilla intermitente normalmente significa que hay un problema con la conexión a Internet. La luz verde fija sugiere que el dispositivo está encendido y funcionando. Para solucionar el problema, asegúrate de que tu conexión a Internet esté activa y funcionando correctamente. Puedes intentar reiniciar tu MagicJack y tu módem/router. Si el problema persiste, verifica la sección de soluciones en esta página para obtener más detalles.
Asked Feb 5, 2025 6:04 AM

Can I transfer my current phone number from another company to Magic jack?

Yes, you can transfer your current phone number from another company to MagicJack. This process is called "porting." To ensure a smooth transfer, make sure your current number is active and not under contract. You may need to provide specific information like your account number and PIN from your current provider. Follow the instructions provided by MagicJack during the porting process to complete the transfer.
Asked Dec 5, 2024 3:28 AM

Me tienen bloqueado la APP de magicJack y también mi ID en la APP y no puedo utilizar la APP

Lamentablemente, no podemos ayudar con problemas específicos de bloqueo de la app de MagicJack. Te sugerimos seguir las instrucciones en la aplicación para recuperarla o restaurar el acceso a tu ID. Recuerda que hay una opción para obtener más información en la página que estás visualizando, donde puedes encontrar asistencia adicional.
Asked Sep 13, 2024 3:35 PM

how do get my magicjack number back

Regaining your MagicJack number after it has been deactivated requires you to reactivate your service. Go to the MagicJack website and sign into your account. Once signed in, you will see the option to reactivate your MagicJack device. Follow the prompts to do so. However, please keep in mind that there's no guarantee you will get the exact same number back. Numbers are subject to availability, so if your previous number was released and assigned to a new customer, you might have to select a new one.
Asked Apr 21, 2024 11:57 AM

Help me with my MagicJack customer service issue

Subscription and Account Management

How Do I Cancel My Subscription to MagicJack?

GetHuman provides information that makes it easy for individuals who have subscribed to MagicJack to cancel their subscription easily....

Can I transfer my existing phone number to MagicJack?

Yes, it is possible to transfer your existing phone number to MagicJack. This process is known as number porting. MagicJack allows When visitors want to transfer their number, they will generally need to provide specific information, including the original phone number, the account name, and the account number from the current service provider. It is also advisable to check any specific requirements or limitations that might exist for the number being ported, as certain types of numbers might not be eligible for transfer. For the most accurate and up-to-date information regarding number porting, individuals can explore the current MagicJack website. There, they will likely find detailed instructions and guidelines pertinent to the transition. This can help ensure a smooth and successful transfer of their existing phone number....

Is there a limit to the number of phone numbers I can have with MagicJack?

MagicJack typically allows users to have one primary phone number associated with each account, which is linked to the device you purchase....

Technical Support and Quality

How do I get technical support for my MagicJack?

If you're having trouble with your magicJack service, follow these steps to get technical support. Visit the magicJack homepage, go...

What should I do if I experience poor call quality with MagicJack?

Experiencing poor call quality with MagicJack can be frustrating, but there are several troubleshooting steps one can take to improve Next, it is advisable to check the network settings. Sometimes, Quality of Service (QoS) settings on the router may need to be adjusted to prioritize voice data over other types of traffic. This can help enhance call quality. Additionally, it is helpful to close any bandwidth-intensive applications that might be running on the network during a call, such as video streaming services or large downloads. Another factor to consider is the device being used. Using a good-quality phone or headset can significantly impact sound clarity. Ensure that the phone is properly connected and that any cables are not damaged. If these steps do not resolve the issue, it may be necessary to restart the MagicJack device as well as the modem and router. Lastly, if the problem persists, one might want to look on the current MagicJack website for further troubleshooting tips or to find the contact information for more personalized assistance. Taking these actions should help improve call quality with MagicJack....

Device and Compatibility

Can I use MagicJack with a landline phone?

MagicJack is designed to work primarily with standard telephones, which means you can effectively use it with a landline phone. To It is important to note that while MagicJack provides the capability to use a traditional phone, the service itself differs from a conventional landline. Moreover, you will need a stable internet connection for the best experience. If you are looking for specific compatibility information or troubleshooting tips, it may be helpful to refer to the information available on the MagicJack website. There you can find resources to assist you with any specific inquiries you may have....

Can I use MagicJack without an internet connection?

MagicJack requires a stable internet connection to function properly. It operates as a Voice over Internet Protocol service, meaning Generally, it is recommended to have either a high-speed broadband connection or a reliable Wi-Fi network for the best experience with MagicJack. Additionally, a good internet connection can help ensure better call quality, reduced latency, and minimized dropped calls. If you are considering options for using MagicJack in areas with limited internet access, you might explore mobile hotspot devices or other portable internet solutions, which can provide the necessary connection. However, it is essential to verify that these options offer sufficient bandwidth for voice communication. For more details on how to set up or troubleshoot your MagicJack device, it may be useful to refer to the current information available on their official website....

Can I use MagicJack with a wireless internet connection?

Yes, MagicJack can be used with a wireless internet connection. It is designed to work with any high-speed internet service, and this...

Can I use MagicJack with a fax machine?

MagicJack does have limitations when it comes to fax machines. Generally, it is not designed to support traditional fax services, which If you are considering using MagicJack with a fax machine, be aware that the product may not guarantee compatibility, and you may encounter challenges during the faxing process. It could be beneficial to explore dedicated online fax services, as they can provide a more reliable solution for your faxing needs. For the most accurate and current information, you might want to check the official MagicJack website. There, you may also find additional resources and guidance on your specific inquiries regarding service compatibility....

Can I use my MagicJack with a smartphone?

MagicJack is designed primarily for use with a standard telephone, but it also offers applications that allow users to make calls from...

Does MagicJack work with video calls?

MagicJack primarily focuses on providing voice-over-internet protocol services, which allow users to make phone calls using an internet...

Calling Features

Can I make international calls using MagicJack?

Yes, users can make international calls using MagicJack services. MagicJack typically offers competitive rates for international calling,...

What happens to my MagicJack service if my internet goes down?

If your internet goes down, your MagicJack service will be affected because MagicJack relies on an internet connection to function. It is important to note that your MagicJack device does store voice messages, which means that any messages left during the downtime will be accessible once your internet connection is restored. However, during the period your internet is down, you will not be able to access your voicemail or any features associated with the service. To help mitigate issues associated with internet outages, it may be beneficial to evaluate your internet service provider's reliability and explore options for backup internet solutions. Additionally, some users choose to pair their MagicJack service with a mobile hotspot as a secondary connection. This could be a preventive measure in case of a primary internet failure. For further assistance or information about specific features, users may want to check the current web page for additional resources or support details....

How do I check my call history on MagicJack?

To check your call history on MagicJack, you can access the call logs through the MagicJack application or their website. If you are Alternatively, if you prefer to use the MagicJack website, you can sign into your account there as well. Upon logging in, look for a menu option that leads to call history. Both the application and the website typically provide you with user-friendly access to your recent communications. It is advisable to review the current web page for any updates or changes regarding the exact navigation steps, as interfaces may vary or receive updates over time....
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MagicJack issues reported to GetHuman
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