I purchased something on postmark with my mc giftcard but the seller didn't send the it...

GetHuman3146257's customer service issue with MasterCard from June 2019

Help with my MasterCard issue
The issue in GetHuman3146257's own words
I purchased something on postmark with my mc giftcard but the seller didn't send the items so the order was canceled. Poshmark notified me that the refund was sent back to the gift card but I would have to wait so many days until it shows up on my card. So days later I call the number and check the balance which tells me **cents but when I check balance online it tells me $**.** but I can't access the payment method at any checkout.*Card* ****-****-****-*****Exp******SC****It was a $*** gift card master card
GetHuman3146257 did not yet indicate what MasterCard should do to make this right.
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MasterCard

Customer service issue
Reported by GetHuman3146257
Jun 25th, 2019 - 5 mos ago
I have an issue with MasterCard too
Fixed
Seen by 3 customers so far
Similar issue to 871 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman3146257 started working on this issue
Jun 25th 7:01pm
GetHuman3146257 confirmed the issue is fixed. Hooray!
Jun 25th 7:04pm