My son never got kn the bus because it was late to the location so we figured it had go...

GetHuman3093014's customer service issue with Megabus from June 2019

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The issue in GetHuman3093014's own words
My son never got kn the bus because it was late to the location so we figured it had gone on...The details on where the bus would be was also not very clear at all....i dont feel like it is our fault that the bus was not even there for me to find....bus should have been there before **:**am and i was told it didnt get there till round **:**.....i was on time and couldnt find it...i called customer servjce and they were not able to help me either.i feel like i should be able to get my money back. Then i bought another ticket for toflday and was informed he cannot ride by his self....there needs to be more clear details on the site...please get back to me asap..i dont have $** to just waste my child was going to see his father who je hasnt seen in *years......please return my money please and thank u
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Megabus

Customer service issue
Reported by GetHuman3093014
Jun 15th, 2019 - a mon ago
I have an issue with Megabus too
Not resolved
Seen by 8 customers so far
Similar issue to 5204 others
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Timeline
GetHuman3093014 started working on this issue
Jun 15th 7:27pm