Metro PCS Customer Service Issues

Hello, I'm Lorraine Holguin, and my phone number is [redacted]. Unfortunately, my phone got disconnected for nonpayment due on December 4th. I received a 72-hour extension but need to change my payment due date due to financial hardship. Can you help me make these changes and restore my services? Thank you.

I recently activated two additional lines and transferred them to Metro. I currently have three lines, but one of the newly activated ones can only make outgoing calls. When someone tries to call that number, they receive an error message stating that it is not an active number. I need assistance in fixing this issue with the phone. The activation seems to be incomplete as the line can make calls but cannot receive them. Please contact me at [redacted].

I lost my phone last night and bought a prepaid cheap phone temporarily. However, I cannot transfer my phone number to the new phone because I need my MetroPCS account information, which I cannot access without logging into my Google account. Unfortunately, I cannot access my Google account because the lost phone had high security features. This is preventing me from locating my missing Metro device.

I have been a loyal MetroPCS customer for a long time and I am on a family plan. Unfortunately, for the past five months, my fourth phone has not been working. Every time I visited the store for help, I was met with disrespect and rudeness. I filed complaints and was assured the issue would be resolved and I would be credited for the inconvenience. However, every time I try to get a new phone, I am faced with a different story. I feel I have been treated poorly and disrespected too many times. If MetroPCS does not honor their word, I will switch to a different carrier despite the hassle of transferring my four lines. I may also consider taking legal action or contacting the local news to address this issue. I believe MetroPCS should resolve my problem and address the behavior of their staff to prevent others from experiencing the same disrespectful treatment.

My phone was stolen from a 7/11 table while I was looking for my card to pay. The phone was an iPhone 12. I have insurance on my last phone. If I want to get the new iPhone, what will the total cost be? I activated Find My iPhone, locked the screen, and added an additional number in case the thief contacts me.

I experienced connection issues with calling and texting. I visited a store, had my SIM card swapped, and my phone worked briefly, but now only works on Wi-Fi. My bank account was charged $29.50 for the change and $26.50 for the SIM card. Despite my phone being less than a year old, I was encouraged to buy a newer model. As a long-time customer, I feel disappointed and would like a refund. I am considering exploring other options. Your assistance in resolving this matter would be greatly appreciated. Thank you. - C. Smith

I have a broken phone and can't access it even though my bill is paid. I would like to forward my phone number to another number temporarily to ensure I don't miss any calls, texts, or verifications. Unfortunately, I can't call my provider, Metro, to sort this out as the phone is tied to my Metro account. I need help forwarding my calls and messages to another number until I can unlock a new phone and transfer my SIM card to it. Thank you.

My mother recently passed away on December 13th. Unfortunately, my ex-partner took her tablet that was linked to her phone through Google mail. Both devices were purchased from Metropcs. During this difficult time of dealing with the funeral and grieving, my ex-girlfriend has removed my mother's phone from all accounts, including Google, and changed all the passwords. This has made it impossible for my family to access important information needed for the funeral arrangements. Additionally, she has been using my mother's Amazon account to make unauthorized purchases, including ordering a ferret with my mother's information and a different shipping address. We feel violated and confused by her actions. Can anyone offer assistance or advice in this situation?

Whenever I attempt to transfer my number to a new carrier, the request is denied because of an incorrect PIN. I have tried using both the eight-digit account PIN and the six-digit transfer PIN provided, but the transfer keeps failing. Even after contacting MetroPCS for a new PIN, the issue persists.

I would like to regain a previously owned phone number that is linked to several locked accounts. After a quick search on Google, I came across a post on Quora where someone managed to retrieve their number by opening a prepaid line with the carrier. I confirmed the number is available. Therefore, I am considering if Metro PCS can assist with this.

I have Tribal ACP service and previously used Cricket Wireless. When my phone stopped working, I visited a Cricket store, but they couldn't assist me since it was a free phone. Customer support advised me to file a claim and provided my account transfer number so I could switch to a new carrier. I chose Metro by T-Mobile for their 5G phone offer and Tribal ACP compatibility. During my visit to a Metro store, I encountered payment issues, which led to a disrespectful exchange. After involving customer support, I was directed to another nearby Metro store with promises of waived fees and phone selection. However, upon arrival, the staff seemed unaware of the situation. Despite ongoing efforts to document the details with customer support for resolution, I am still without a working phone and access to important information stored in the cloud. My name is Brian C. and I am frustrated by the challenges I've faced in trying to switch carriers.

A few months ago, I was with T-Mobile, having one of the best account types, and I was excited about trying out their home internet service. I visited a Metro by T-Mobile store to pay my bill, and I encountered an employee who assured me that because of my SNAP card, I would be approved for a government discount that could cover my late bill. The employee, who claimed to be the store owner, mentioned that T-Mobile and Metro by T-Mobile had merged and that there would be no difference if I transferred my account. He then informed me that I was approved for a monthly discount of $30 through a government plan but needed to switch to a new number temporarily. Unfortunately, I had to wait an hour at the store and pay an additional $40 due to some delays in the government program. Although he mentioned waiving the activation fee, I declined any changes to my account and did not receive the promoted free 5G smartphone and tablet from Metro by T-Mobile. Afterwards, I discovered that T-Mobile would charge me $[redacted] for the switch despite his claims that the two companies had merged.

I recently purchased a new phone at the metro store but was not informed about setting up a pin or security question. I was misinformed that the phone I was switching to was no longer supported by metro, which led to me starting a new line. The employee's behavior was unprofessional; he threatened to sabotage my upgrade and forced me to pay more for the phone. I've been a loyal customer for years and never experienced such treatment. I had to change my number and feel I should have received better service. I plan to contact the corporate office about this incident as the employee's actions were unacceptable and I believe he should face consequences for his behavior.

I am requesting for my activation fee to be waived this month when purchasing a new phone at Metro. I have been a loyal customer for over 6 years and frequently buy phones, sometimes two or three a month. Unfortunately, the store employees at the 7th and Alvarado location in Los Angeles have not been very helpful and seem indifferent to assisting me. This month has been particularly tough for me financially as I have a new baby, Christmas just passed, and rent is due today. A recent incident where my dog ran off in the rain caused me to drop my phone, which I was hoping to keep for at least two months. I am struggling and would greatly appreciate it if someone could waive my activation fee this month. Thank you for your consideration.

I am having difficulty unlocking my phone and feeling frustrated with the runaround I am getting. The local store said I only needed my son's primary account pin, which I got, but when I went in, I faced more unexpected questions that I couldn't answer correctly, so they couldn't assist me. I am the caretaker for my 86-year-old mother and need to send her values to her doctor three times a day. This situation is causing stress as her health is a priority. I have my son's 8-digit PUK/PIN number, but I didn't know about it previously as he set up my phone. I tried contacting him, but he's unavailable. I'm looking for a way to separate my phone number from his and establish my own account to avoid future issues.

Since September [redacted], I have been experiencing poor service. Despite repeated calls to [redacted], the representatives either laugh and disconnect the call or provide misleading information. They claim everything is resolved, but the issues persist. With the Shelton office closed, the nearest Metro location is a 45-minute drive away. As a 65-year-old individual with disabilities and no access to a car, this situation is extremely frustrating, especially considering the poor service I am still paying for. I am unable to upgrade or lease a phone remotely, further complicating the matter. I believe I am owed a refund from October [redacted] onwards and deserve a properly functioning phone that is suitable for my area. After being a loyal Metro customer on and off for over a decade, I expect better service and solutions to these ongoing problems.

I am having difficulty re-establishing my network connection after receiving a replacement phone due to a mechanical defect. Unfortunately, I am unable to receive texts for verification and was asked security questions about my account, which I answered correctly but was still denied access. Despite providing accurate information about my account, I was told I was incorrect and now have to resolve the issue by visiting a store. The customer support representatives I spoke with were rude and unhelpful, failing to assist me effectively. This security issue seems to be on Metro's end, as I am confident in my knowledge of my account details such as my monthly payment amount, due date, and the number of devices on my account. The level of customer support I received was unacceptable, and I hope Metro can improve their service.

I have been attempting to resolve an issue with ACP and Qlink Wireless since November [redacted]. Despite numerous calls to ACP/Metro/Qlink, my account was supposedly cancelled. Yesterday, I contacted Metro to inquire about fixing the problem and to make a hotspot top-up payment. Instead, my account was suspended for $5.00. I was put on hold for 2 hours without any assistance. I learned that my National Identifier #B34[redacted]1 has expired. The representative did not check on me during the wait. I have screenshots to prove everything. I am disappointed with the customer service, agent competence, and lack of concern for my issue. I made a payment yesterday and today, yet my account remains suspended, preventing me from making any further payments.

Since November 12th, I've been unable to use two of my devices on my plan. Despite numerous calls and multiple resets, one of my phones still does not have service. It's frustrating to see it active on the company's end while getting a "SIM not provisioned" message. This limit leaves me with only emergency call capabilities. With a busy schedule, each attempt to resolve the issue seems futile.

Hello, my name is Jacob Ledbetter, and my Metro phone number is [redacted]. My bill is typically due on the 20th of each month. On 1/17/23, I mistakenly made a payment with insufficient funds. The payment for the period of Jan 20 to Feb 20 for $48.34 was reversed. I made a payment on 1/25/23, which Metro confirmed they received. However, on Feb 2nd, they claimed I still owed $48.34 and suspended my phone despite me making the payment. I even had a three-way call with Metro customer service and my bank to confirm the payment was deducted. Today, 2/13/23, I visited a Metro store, but they were unhelpful. I seek to have my phone service restored and be credited for the days it has been suspended as it was Metro's error.