Microsoft - Tech Support Customer Service Issues

I just purchased a new hotspot and I'm experiencing issues with the WiFi connection. It frequently disconnects or shuts down unexpectedly. When I run the troubleshooter, I receive one of two error messages regarding the "Secure VPN TAP" having an invalid IP configuration or being disabled. To add to this, the WiFi function keeps turning off on its own, requiring me to manually turn it back on. I need assistance in adjusting the VPN and WiFi settings to ensure a stable and uninterrupted connection. Thank you for your help with this matter.

Hi, I'm Fatima, also known as Tina M. I'm experiencing difficulty logging into my Hotmail account [redacted] I am not sure why this is happening, but I need to access my emails. For security reasons, here are some emails I have sent. Please provide a link to this email so I can continue accessing it: [redacted] [redacted] [redacted] [redacted] [redacted] yorkdaledufferinmazda.ca [redacted] Also, the security question on my account is about my first pet's name, which could be Fonzie or Candy. Thank you.

Hello, my name is Fatima, also known as Tina M. I am having difficulty accessing my Hotmail account, [redacted] I am unsure why this is happening. I need to access my emails. I have listed some email addresses I have sent messages to for security verification. Kindly send me a link to this email so I can continue to access it. Additionally, the security question on my account is about my first pet's name, which could be Fonzie or Candy. Thank you.

I am trying to regain access to my old email account that I've had for over a decade. Unfortunately, Microsoft's customer support seems to be solely automated, offering unhelpful virtual assistance. Their suggestions of endlessly guessing my way back in or creating a new account are not practical solutions for me. I am seeking direct assistance from a Microsoft representative to help resolve this matter and regain access to my cherished account.

I recently got permanently banned from Xbox because my little brother was sending disrespectful messages, including using offensive language like "fag," which resulted in the ban. I apologize for his behavior and assure you that it won't happen again. Could Xbox consider giving me one last chance to rectify this situation? User: FAMSNIPERDEV Email: [redacted] Phone: [redacted]

My mother is unable to access her computer because it is prompting her for a pin that she never set up. The message only provides an option to input a pin, but she always used passwords before. It seems like an update might have prompted her to create a pin without her realizing it. Unfortunately, she doesn't know the pin and is unable to proceed with her usual password. The security verification on her Microsoft account is linked to her house phone, making receiving a text code not possible in this situation.

I used Microsoft Office 3 years ago while in college. To my surprise, my bank notified me of charges since July [redacted], even though I don't have an active subscription. I'm puzzled about why I am being charged again after all this time. I've tried calling three times with hour-long waits, but no one answered, leading me to hang up. I hope to hear from someone soon before I am forced to take legal action. My contact number is [redacted].

I recently purchased an Xbox One for my son and set up an account for him to play. A friend helped me set it up for monitoring purposes. However, I am now facing issues with restrictions for purchasing in-game items and playing online with friends. I need to change the settings to allow him to freely enjoy the game without requiring my permission constantly. Despite following the instructions to log into my account on his Xbox to update permissions, it does not seem to apply to his account. This situation is getting quite frustrating for me, and I could really use some guidance on how to resolve these limitations. Thank you for any help you can provide.

After downloading Windows 11, Microsoft scheduled a restart for installation. Later, I found my laptop screen was blue and now I can't access it. I reached out to Hewlett-Packard, and they identified an issue with the installed Windows program. I need to reinstall Windows 11, but I'm unable to do it through Microsoft's online support because my laptop is inaccessible. I'm using a different computer to communicate about this issue.

My email is not working anymore. I attempted to recover it, but the security email linked to my account is from a previous job that I no longer have access to. I need help to regain access to my email account, which I have used for many years. I am willing to provide any necessary information. The email address I need access to is [redacted] My name is Silvia Alexander-Rossell, and you can contact me at [redacted] Unfortunately, the security email [redacted] is no longer accessible. I believe the account was set up in Maryland a long time ago. Thank you in advance.

I am experiencing difficulty accessing my school Microsoft account as the security prompts require me to use a phone number I no longer have access to. Despite attempting to use the "Sign in another way" option, it still leads me back to the unreachable phone number. My school has been unable to provide a solution, and contacting Microsoft directly has also been unfruitful in reaching a person for assistance. I find it perplexing that I am unable to utilize the alternative/recovery emails linked to my account for security verification in this situation.

I am experiencing issues with my two versions of Microsoft [redacted], mixing up the student version. I had an appointment scheduled, but the call quality was poor, making it difficult to communicate. Despite reaching out for support with the customer service request ID SRX-[redacted], I have not received a resolution. Kasum Chauhan has been trying to contact me, but the phone connection has been consistently bad, making it challenging to address the problem effectively. I hope to resolve this issue promptly.

I had an issue with my laptop, leading to losing my login details to cancel a Microsoft product online. When I contacted Gabby at [redacted] for assistance, she couldn't access my billing account and transferred me to the billing department where my credit card details are stored. I've noticed a yearly charge of $69.99 around December. After being on hold for an hour without any response, I attempted to reach out to [redacted] multiple times, but the line was constantly busy. Kindly cancel my subscription. Thank you.

I can't access my account with a PIN. I remember the PIN and password, but the system says PIN login is disabled. When I try to enter the password, it asks for verification through my old phone number, which I no longer have. I received a code via email, but I am unable to fill out the verification form since I don't use email to contact anyone. Consequently, the system is unable to verify my account. Can someone assist me in regaining access to my account, please?

(1) I require detailed guidance on transferring my Microsoft Office [redacted] to a different computer. (2) I have been encountering a persistent issue for almost a year whenever I try to access my email accounts. I consistently receive an error notification prompting me to remain logged in. Despite selecting NO and Do not show me this again, the problem persists across various browsers and on my cell phone. (3) Previously, I could send emails to myself from my accounts, but this feature is no longer functional. Kindly restore this option. Thank you.

I've forgotten my Outlook account password recently and need to regain access to my emails. I changed the password about a month or two ago and can't recall the new one. The email address I'm having trouble with is [redacted] This account is crucial because I receive both work and school emails there.

My computer suddenly froze, showing a message supposedly from Windows claiming my device was blocked due to trying to access a site with a trojan virus. The message advised me to call 1-[redacted] for assistance. The individual identifying themselves as a Microsoft technician requested access to my computer to resolve the issue. I am skeptical about their legitimacy as I have never utilized Microsoft services before. I declined to grant access to my computer. Can anyone provide advice on this situation? - Bob

I've been struggling with some updates for a few weeks now that I can't finish. I keep getting a message saying my device doesn't support Windows 11. Additionally, I've been receiving virus alerts from McAfee, and I'm unsure if they are genuine or a scam. On top of that, I've been having trouble logging into my account and it seems to be blocked. Since I retired about 18 months ago, my account information has changed, including my email address, making it impossible for me to receive password reset information.

Hello, I am trying to access an old email account that I haven't used in several years. I need to recover an account for a certain game that is linked to this email, but I cannot do so because the authenticator app is on an old device that no longer works, and I don't have access to the recovery codes. The email account has detected suspicious activity, and I need to prove my identity. I no longer have access to this old email account and the phone number recovery option is unavailable. I have tried to fill out the form with various information, but my requests keep getting denied. I hope to speak with a real person to verify my ownership of the email. Thank you for your assistance. Best regards, Vitto Van Geyt

Yesterday, when I tried to log into my Xbox, it instructed me to sign in from the guide. As a result, I got logged out of my account and now require my password to log back in. Unfortunately, I can't recall the password I had set for that account. I attempted to reset it by sending a code to my phone number, but I did not receive the code, resulting in too many failed attempts. I urgently need to reset my password to regain access to my Xbox account as well as my Outlook email. I can remember my email, just not the password.