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NCSoft Customer FAQ

Top Answers & How-to Guides

What is NCSoft's Phone Number?

The question we are asked most often is about how to talk to NCSoft customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Email on NCSoft?

NCSoft users who want to update their email addresses can do so by following a few simple steps. Users can change their email...

How do I create an account with NCSoft?

To create an NCSoft account, visit their official website and find the registration section. Fill in required fields like your...
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Customer Support

How Do I Report a Problem to NCSoft Customer Service?

As an NCSoft gamer, you want your games to run smoothly and efficiently. When you experience a problem, getting it resolved...
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What should I do if I forget my NCSoft password?

Users who forget their NCSoft password can reset it by visiting the official website and clicking on the “Forgot Password”...
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What customer support options are available for NCSoft players?

NCSoft offers multiple customer support options for players, including a support section on their website with FAQs and...
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How can I report bugs or issues in NCSoft games?

Players can report bugs or issues in NCSoft games by visiting the official game website or support section, where they will...
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Account Management

How Do I Change My Email on NCSoft?

NCSoft users who want to update their email addresses can do so by following a few simple steps. Users can change their email...
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How do I create an account with NCSoft?

To create an NCSoft account, visit their official website and find the registration section. Fill in required fields like your...
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Games and Platforms

What types of games does NCSoft develop?

NCSoft creates a variety of games, primarily focusing on massively multiplayer online role-playing games, such as Lineage and...
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Are there any subscription fees for NCSoft games?

NCSoft games utilize various payment approaches. Some require subscriptions, while others are buy-to-play or free-to-play with...
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What platforms are NCSoft games available on?

NCSoft games are primarily available on Windows desktops through their official platforms, with titles like "Guild Wars" and...
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Can I play NCSoft games for free, or are there any costs involved?

Players can enjoy many NCSoft games for free due to the free-to-play model, but in-game purchases often enhance the experience....
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Are NCSoft games cross-platform compatible?

NCSoft games have varying degrees of cross-platform compatibility. Titles like Guild Wars 2 and Blade and Soul feature...
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In-Game Features

Are there community events or forums for NCSoft games?

NCSoft fosters an engaged gaming community through various official forums and events, allowing players to discuss strategies,...
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What types of in-game currencies are used in NCSoft games?

NCSoft games feature various in-game currencies to enhance player engagement, typically divided into standard currencies earned...
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How does the NCSoft update process work for their games?

The update procedure for NCSoft games includes gathering player feedback, developing fixes or new content, and ensuring...
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We look to the NCSoft issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NCSoft issues reported to GetHuman
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