Netflix Customer FAQ

Hmmm... we're not sure about that. There could be various reasons for the issue, such as a problem with your internet connection, account settings, or service outages. Please check your device, network, and account status for potential solutions.

We recommend that you change your Netflix password immediately to secure your account. Additionally, enable two-factor authentication if you haven't already. Check your account activity for any unrecognized viewing or changes. If you see anything suspicious, report it through the security section on the Netflix website. Always ensure your email account associated with Netflix is secured as well, as it can be a target for hackers.

To cancel your Netflix account, log in to your account on the Netflix website or app. Go to the "Account" section, and find “Cancel Membership” under the Membership & Billing settings. Follow the prompts to complete the cancellation process. You will receive a confirmation email once your account is canceled.

The error TVQ-PB-101 (E114) usually indicates a problem with your internet connection or the Netflix app. We recommend checking your internet connection to ensure it's stable. Restart your device and the router to refresh the connection. If the issue persists, make sure the Netflix app is up to date. You can also try signing out of your Netflix account and then signing back in. If none of these solutions work, there is a link to the most up-to-date contact information right here on this page for further assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing.