Netflix Customer FAQ

If you believe you have two separate Netflix accounts and are being charged twice, check your payment methods and account settings. You may have accidentally created a new account with a different email or payment method. To resolve this, you can consider canceling one of the accounts if you confirm you have duplicates. If you need more guidance on account cancellation, consult the relevant section on this page for help.

If you're unable to sign in because you need to change your password or email, you can use the "Forgot password?" link on the sign-in page. This will guide you through the process of resetting your password using your email address. If you can't access your email, follow the prompts for account recovery. For changing your email, once you regain access, go to your account settings to update it.

Netflix can be accessed on multiple devices or locations, but you may experience issues due to network restrictions, login credentials, or device compatibility. Ensure that you are using the same account and that your internet connection is stable. If one of your houses has network limitations or specific devices that are not compatible with Netflix, you might encounter access problems.

To remove a profile from your Netflix account, go to the profile selection screen. Select "Manage Profiles" or "Edit Profiles." Choose the profile you want to delete and select the option to delete it. Confirm your choice, and the profile will be removed from your account.

To check the balance on your Netflix gift card, visit the Netflix website and log into your account. Go to the "Account" section, and you’ll find an option to redeem your gift card or view your account balance. If you have a physical gift card, you may need to enter the code to check the balance.