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Nintendo Customer FAQ

Top Answers & How-to Guides

What is Nintendo's Phone Number?

The question we are asked most often is about how to talk to Nintendo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Ninendo Parental Controls Pin?

As a parent, you want your children to enjoy life which sometimes includes video gaming. You also want to protect your children...

How Do I Update My Account Info with Nintendo?

Is it time for you to update your account information with nintendo? Not to worry, nintendo allows you to update your account...
Ask any question you have about Nintendo customer service, get an answer now.

Recent Nintendo Customer Questions

My account got suspended and I'm assuming it's because my debit card got lost and I had to cancel and get a new one. I already have the new one but I don't know how to update my account since I can't access it anymore.

Typically, Nintendo accounts can be suspended for a variety of reasons, including payment issues. To resolve this, you'll need to clear any outstanding payments. You can do this by logging into the Nintendo website and updating your payment information there. If you're still unable to access your account after updating your payment information, it's possible your account was suspended for different reasons. Unfortunately, you'll need to communicate directly with Nintendo to sort out any extra issues. Keep in mind to never share your payment information without making sure it's on the official Nintendo site.
Asked Mar 6, 2024 4:32 AM

refusal to accept payment in nintendo shop

If your payment isn't going through in the Nintendo Shop, it's possible that your credit card information is incorrect or out-of-date, or the region of your Nintendo Account doesn't match the region of your payment method. Check your account information to ensure everything is up-to-date and that your payment method is from the same region as your Nintendo Account. If the issue persists, your card might be incompatible, and you may need to use a different form of payment or purchase a Nintendo eShop Card instead. Always ensure to enter the correct CVV and postal code as well.
Asked Mar 3, 2024 10:14 AM

Help me with my Nintendo customer service issue

Account Management

How Do I Reset My Ninendo Parental Controls Pin?

As a parent, you want your children to enjoy life which sometimes includes video gaming. You also want to protect your children...

How Do I Update My Account Info with Nintendo?

Is it time for you to update your account information with nintendo? Not to worry, nintendo allows you to update your account...

Can I transfer my digital games to another Nintendo account?

Nintendo does not permit the transfer of digital games between accounts, as these purchases remain tied to the original...

How can I report an issue with my Nintendo account?

To report a problem with a Nintendo account, users should visit the official website to access support resources and...

Shopping and Orders

How Do I Redeem My Nintendo Eshop Card?

If you have a Nintendo eShop card, you can redeem it for credit toward purchases at Nintendo's online store. If you do not have...

How Do I Make an Order for the Nintendo Cyber Monday Event?

If you wish to make an order for the Nintendo Cyber Monday event, you can do it on their website. Nintendo allows you to return...

How Do I Find Cyber Monday Deals for Nintendo?

If you wish to find Cyber Monday deals for Nintendo, you may check their website or contact the customer service agents...

How Do I Find Black Friday Deals for Nintendo?

Black Friday is a day where shoppers benefit from huge discounts on items. This is a great time to buy expensive items like TVs...

How Do I Make an Order for the Nintendo Black Friday Event?

Nintendo is a company that sells video games, electronics, and toys. You can buy the Nintendo products at discounted prices...

How Do I Return an Item to Nintendo from Their Black Friday Sale?

You can return an item to Nintendo from their Black Friday sale for an exchange or refund. Before returning your item, ensure...

How Do I Return an Item to Nintendo from Their Cyber Monday Sale?

If you wish to return an item to Nintendo from their Cyber Monday sale, you must ensure that it is in its original condition....

Technical Support

How Do I Make a Repair Claim with Nintendo?

With Nintendo, it is possible to set up a repair claim and get the help you need with these helpful tips.

What should I do if my Nintendo Switch won't turn on?

If the Nintendo Switch does not power on, first ensure it has battery life by connecting it to the charger for an hour. Check...

How do I update my Nintendo software?

Updating Nintendo software is easy, ensuring access to the latest features. On the Nintendo Switch, updates can be automatic or...

Subscriptions and Services

What is Nintendo Switch Online and how do I subscribe?

Nintendo Switch Online is a subscription service that enhances gameplay with online multiplayer, exclusive offers, classic game...

What are the subscription options for Nintendo Switch Online?

Nintendo Switch Online offers several subscription choices: an Individual plan for solo gamers with online play, classic games,...

Product Information

Can I play Nintendo 3DS games on the Nintendo Switch?

The Nintendo Switch cannot directly play Nintendo 3DS games due to different hardware and software systems, lacking backward...

What is the warranty policy for Nintendo products?

Nintendo offers a limited warranty for its products, covering defects under normal use for varying periods, like one year for...
We look to the Nintendo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nintendo issues reported to GetHuman
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