Oculus Rift Customer FAQ

If your Oculus VR account has been suspended, you'll need to visit the account settings on the Oculus website to understand the reason for the suspension and see if there are steps to resolve it. Often, suspensions are due to violations of terms of service or account security issues.

We're sorry, but we cannot help with specific billing issues or view personal transaction history. We would recommend verifying your purchases through your Oculus account and comparing those prices to your credit card charge. Please ensure no one else has access to your account and has made unauthorized purchases, and that you weren't charged for a subscription service. If you are still unable to determine why you were charged this amount, consider directly contacting Oculus or your credit card company for more information.

To transfer the ownership of an Oculus device, follow these steps: 1. Log out of the Oculus app on your phone. 2. Factory reset your Oculus device. This will erase all data on the device and make it ready for the next user. 3. Have the new owner log in to the Oculus app on their own phone. 4. Connect their phone to the Oculus device. Then, they can proceed with setting up the device as a new user. Remember that some content, like certain apps and games, may not be transferable as they are linked to the original owner's Oculus account.