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OnStar Customer FAQ

Top Answers & How-to Guides

What is OnStar's Phone Number?

The question we are asked most often is about how to talk to OnStar customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about OnStar customer service, get an answer now.
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Recent OnStar Customer Questions

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Vehicle Access

How Do I Report That I'm Locked Out of My Vehicle to OnStar?

Getting locked out of your car may not seem like something to worry about but it happens more often than you think. With...
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Can I use OnStar for emergency roadside assistance?

OnStar indeed offers emergency roadside assistance for issues like flat tires or dead batteries. Users can reach assistance by...
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OnStar Features

What features are included with the OnStar service?

OnStar offers various features aimed at enhancing safety, convenience, and connectivity for users. Key services include access...
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Can I use OnStar for navigation assistance?

OnStar provides navigation assistance, including turn-by-turn directions, real-time traffic updates, and points of interest...
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Service Availability

Can I use OnStar services in other countries?

OnStar services mainly function in the United States and Canada, with limited operations available in other countries based on...
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Can I transfer my OnStar service to a new vehicle?

Yes, OnStar service can usually be transferred to a new vehicle, but this depends on certain conditions like vehicle...
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Is OnStar service available for cars older than a certain model year?

OnStar services are generally accessible for many General Motors vehicles from the early 1990s, but their availability varies...
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Mobile Accessibility

Can I track the location of my vehicle with OnStar?

OnStar provides vehicle location tracking services that allow users to find their vehicle in real time via the mobile app. This...
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Is there a mobile app for OnStar services?

Yes, OnStar has a mobile app that enables users to control their vehicles remotely, track locations, request roadside...
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Service Management

How do I activate my OnStar service?

To activate OnStar service, ensure your vehicle has the required hardware. Press the blue OnStar button in your vehicle to...
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What should I do if my OnStar services are not working?

If OnStar services are not working, it is advisable to confirm good cellular coverage, check if the system is activated and the...
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What is the cost of OnStar service subscriptions?

The pricing for OnStar service subscriptions varies by plan and features, including Basic, Safety and Security, and Connected...
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We look to the OnStar issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OnStar issues reported to GetHuman

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