OnTrac Customer Service Issues

Good afternoon, I have a package being shipped to San Francisco from American Eagle via OnTrac. My tracking number is C[redacted][redacted]. Upon tracking my order, I see that I purchased my jeans on December 1st. However, since December 9th, the message "Held in stock. Please contact us. San Francisco, CA" has been displayed. I have made several attempts to contact them but have not received a response. I am scheduled to fly out on December 16th and will return in January. Any assistance would be greatly appreciated.

I'm seeking assistance regarding my package. I received a notification yesterday morning stating that my package was out for delivery on December 14th. Despite the tracking indicating the delivery status still on the 14th, today is the 15th, and I have not received it. Could you please provide an update on the whereabouts of my package? The tracking number is YT[redacted][redacted].

I recently placed an order with Fashion Nova, but I need to update my shipping address as I have moved since then. I have been trying to reach out to Fashion Nova to make this change, but I haven't been successful in getting through to them. Unfortunately, my package is now being returned to the sender as it was deemed "undeliverable," and I only found out by checking the shipping status. I have not received any email updates regarding my order, and I am unable to contact them by phone. My order number is #[redacted]9, and the old address I provided was [redacted] Gardie Place Way, San Jose, California [redacted]. If possible, please contact me at [redacted] or [redacted], or by email at [redacted] or [redacted] Thank you.

I have been trying to resolve the issue with the undelivered package #D[redacted][redacted] since Tuesday morning on 9/7/21. I have spoken to three different representatives and provided the same details each time. Despite receiving an email from Children's Place on Monday stating that my package was delivered, I found nothing by my door, in the hallway, or by the stairs. My Ring doorbell did not capture any delivery either. Each representative mentioned they would reach out to the driver, who reportedly does not electronically scan deliveries but hand delivers them. The driver will supposedly investigate where they left the package. I suggested to a representative this morning that as I live in a gated Retirement community, it might be useful to first verify if the driver entered Rossmoor in Walnut Creek. I just want to know what happened to my package. I would appreciate a prompt response. Thank you, Krystyna Z.

I recently ordered a set of replacement parts crucial for my wood planing machine (Order #D[redacted][redacted]) on 11/9 with expedited shipping. Despite the promised 2-day delivery, the package has been significantly delayed with OnTrac. It should have arrived by 11/12 as it was in Phoenix on 11/12. Today is 11/18, three days past the promised delivery date. I contacted customer service, and they assured me they would investigate the delays and provide an update via email, which I have yet to receive. Due to their weekend closure, I cannot pick up the package in person and have incurred losses due to delays totaling over $10,[redacted]. The company refunded the costs but cannot compensate for the lost work contracts. I urgently need OnTrac to deliver the parts by tomorrow, 11/19, at the latest to avoid further income loss.

I am disappointed with the delivery of my packages. They were left in front of my garage and someone took them. If they had been left at the front of the house, they might not have been stolen. I was at work when they were delivered and when I came home, they were gone. Unfortunately, our complex doesn't have cameras, so I can't confirm if the packages were stolen or not delivered. I just want a refund; I don't even need the order to be reshipped.

I am reaching out regarding my recent order. I am in urgent need of my shipment; therefore, kindly assist in locating and expediting the delivery to me promptly. Thank you. Sincerely, Nancy Aubertin-Pipkins

I am trying to track my package that was sent on November 1st. Despite it being in my city, there have been continuous delays in the delivery process. The status keeps getting updated daily, with reassurances that it will arrive, but the cycle of delays continues. I have reached out via email multiple times, only to receive generic responses stating the same delays persist. There appears to be no specific information available to retrieve the package myself. My order number is [redacted]–[redacted].

I placed an order for two sets of storage carts on Amazon to use during my family's visit over the holidays. However, I received a notification that they were delivered by Dan from Ontrac on December 6, but I have not received them. I have already contacted the seller, Game Changer E-Com, and now reaching out to you to locate my order and ensure its delivery as soon as possible. Thank you, Sarah B. West [redacted] Larkspur Drive, Ventura, CA [redacted]. Phone: [redacted]. Email: [redacted]

My parcel (tracking number D[redacted][redacted]) reached Seattle on December 4th, just an hour and a half away from my home. However, since then, the OnTrac system has continuously shown a "delaying event," pushing the delivery date back each business day without any clear explanation or timeline for resolution. This was a gift ordered well in advance, but the lack of updates and constant delays have left me unsure if I'll ever receive it. The situation has caused a lot of frustration, and I fear I may not receive the package in time for Christmas or if it might even be lost. I've been unable to reach the vendor for a potential replacement due to this ongoing issue.

My name is Jennifer Guerrero. Package number: D[redacted][redacted]. I have had my package held in tracking for about 3 days. They are requesting me to contact a specific number, but I do not have a phone line to call. I attempted to access the OnTrac website, but I was unable to log in. I hope you can assist me in getting my package to its destination promptly. Thank you.

My delivery address was incomplete, causing issues with receiving my package. I have attempted to contact Fashion Nova without success. Despite responding to their emails and sending a message to [redacted] with the correct delivery address in Rotterdam, the Netherlands, I have not received a response. This package was intended to be a Christmas gift for my daughter, and due to the current situation with Covid, it is not feasible to order another gift. I am disappointed by the lack of communication from Fashion Nova. Best regards, N.C. Tjien-Fooh

I encountered another issue with Ontrac recently. The delivery person was careless and threw the package towards my door from a distance without any regard. This isn't the first time I've had problems with Ontrac. Previously, they repeatedly delivered my packages to the wrong address even after multiple complaints. As an employee at USPS, I understand the fast-paced nature of deliveries, but there's no excuse for such unprofessional behavior. I have evidence on camera of the delivery mishap. I'm disappointed with Ontrac's service and hope future deliveries will improve. I usually prefer to avoid Ontrac for shipping but my wife chose them this time. If needed, I can provide the video as proof. Hopefully, my upcoming shipments won't be handled by Ontrac.

The drivers from your company have been consistently careless with deliveries, either tossing them over the neighborhood gate or leaving them outside. This has occurred multiple times recently, indicating the same driver may be responsible. This morning, I observed one of your drivers throwing a package from his window over the gate and into the bushes around 9:00 am. Fortunately, I was able to retrieve the package and personally deliver it to my neighbor, Kristin Curry.

I am experiencing difficulties with the delivery of a package from Chewy to my address. Despite several attempts, the package was not found at my location after being marked as delivered. I have contacted Chewy multiple times to arrange redelivery. Initially, I inquired about picking up the package at the facility, but it is inconveniently located two hours away. Following instructions to redirect the delivery to Walgreens, I confirmed with Walgreens, only to find out that it was not feasible. Chewy then suggested rerouting the package to Dollar Tree, but I am uncertain if it will reach me. The tracking information indicates it is headed for Walgreens, although my address is [redacted] E Sunset Drive, Bellingham, WA [redacted]. I have completed an online form and attempted to call without success to ensure the important medication for my cat reaches me. I am available at home all day to receive the package. Thank you, Purna Rustin.

I am experiencing frequent problems with OnTrac deliveries. The driver consistently leaves packages outside my gates, exposing them to rain and mud without notifying me. I have provided my gate code to all delivery services, yet this issue persists. There is a call button outside the gates that the driver could use to ring my phone, allowing me to open the gates remotely. It is frustrating that packages are left outside all night, regardless of the weather. I am considering informing my online retailers to avoid using OnTrac due to these recurring issues. Today's package from Chewy was mishandled, prompting me to advise Chewy to opt for a different delivery service in the future.

I recently had my third delivery experience with OnTrac, and it was the worst one yet. Each time, the packages were mishandled. Firstly, a 10x13 photo was carelessly left on my garage door. Secondly, a 5x7 photo was placed behind a pot of flowers, which I only found after receiving a delivery notification. Today, another package arrived, this time a Shutterfly shipment left near my mailbox in a 5x7 envelope, exposed to the elements. Luckily, the items were wrapped in plastic. I plan to inform my supplier about the delivery issues and request a different shipping carrier going forward. It's disappointing to hear that other customers in my area have had similar complaints about OnTrac. It's frustrating, especially since I have a clearly visible front door and a covered porch where packages could be left safely. It makes me wonder about the quality of the employees that are hired by the company.

My package with tracking number D[redacted][redacted] is currently being held due to an incorrect address entry issue. My correct address is [redacted] Iris Bridge Way Apt [redacted], Tampa, FL [redacted], as indicated on the website. I am frustrated with OnTrac's delivery service as other postal services do not encounter similar issues. I urgently need this package, and despite multiple attempts to correct the address with customer service over the phone and chat, the problem persists. I was assured of Tuesday and Friday deliveries, none of which materialized. This delay is unacceptable, and I have never experienced such inconvenience with a delivery company before. What is causing the hold-up despite my repeated efforts to resolve the address problem promptly?

Hello, I'm Ricky Cordova. I have a package coming from eBay, and I'd like it held at the facility in Redlands, California. The tracking number is D[redacted][redacted]. The package is currently in Henderson, Nevada, Las Vegas, and is en route to Redlands, where I reside. I'd appreciate being able to come into the facility to pick it up. Please notify me when the package arrives in Redlands, California at [redacted]. Thank you.

I can see how frustrating it is to experience delivery delays, especially when the reasons provided don't seem to align with the actual weather conditions in your area. Despite the inconvenience, it's important to remain patient while awaiting the arrival of your package. The discrepancy between the delivery status displayed on the website and the updated delivery timeframe received from the company you purchased the item from can certainly lead to confusion and concern. It might be helpful to reach out to OnTrac directly to inquire about their weekend delivery schedule and seek clarification regarding the weather-related delay. Hopefully, this situation gets resolved promptly, and your package is delivered to you soon.