Opodo Customer Service Issues

At 12:30 a.m., I received a message stating that Opodo debited 64 euros from my account, which is ILLEGAL. We trusted the company with our card details, only to have our money taken. I urgently need my funds returned. My name is Mikhail Konovalchik, and you already have my card information. If my money is not refunded promptly, legal action will follow. Numerous reviews label Opodo as a scam, providing ample evidence. The next steps are up to you.

Good evening, Last year, I purchased a flight ticket from Casablanca to New York through Oppodo. However, a month later, I was surprised to see a $50 deduction from my bank account by them. I am unsure of the reason for this charge, and I am concerned that it may occur annually. I am seeking assistance in removing this automatic withdrawal option from my Oppodo account, as I cannot locate any settings to disable future deductions from my bank account. Your help in this matter would be greatly appreciated. Thank you, Best regards

I need to cancel the upcoming flights I booked with booking number 5BS257: - Friday, October 6, [redacted], from Antananarivo (Madagascar) to Reunion on UU Air Austral (UU612). - Saturday, October 7, [redacted], from Reunion to Mauritius on UU Air Austral (UU [redacted]). I am dealing with a sudden serious illness with my elderly sister, age 89, and I am the only one available to care for her. Is it possible to receive a refund or reschedule these flights for June [redacted]? Thank you, Ulrich S.

I am looking to cancel my flight to Marrakech due to the recent earthquake in Morocco. I have been struggling to get in touch with Opodo to manage my booking. I tried calling, using the chatbot, and emailing without any success. My flight is with Tap Portugal, and the situation is the same when I tried to cancel directly with them. I even attempted to contact Manchester Airport, where my journey is scheduled to start, via Lisbon. I just need to cancel my flight, which should be a simple process. I understand it is short notice, but the earthquake was unexpected. Can someone please assist me with this matter? Thank you, Christine U.

Hello, I've been attempting to reach Opodo regarding my flight that was canceled a month ago. I am still waiting for my refund. When I called them, I was informed about needing a Prime account, which I don't have. Can you provide assistance with my refund status? I have received no help so far and my money has not been returned. Thank you, Lasakova.

I discovered an unauthorized charge on my account from Prime during a supposed free trial period after I had closed the account. Canceling the trial was challenging, and despite trying to call, I was unsuccessful. Subsequently, a pending transaction appeared on my account. Following my bank's recommendation, I am reaching out to resolve this with you promptly to halt the payment and ensure a refund is processed. Before pursuing further action, I kindly request your assistance with this matter. You can reach me at [redacted].

The night prior to my flight, I received an email from SWISS informing me of the cancellation. They proposed an alternative flight that did not meet my needs. I reached out to Swiss requesting a refund, which they confirmed without issue. They explained that since the ticket was not directly purchased by me but through OPODO, the refund would have to be issued to OPODO. Please refund me for the cancelled flight on 19/09/[redacted] with reference LV8O5F (flight LX [redacted] + LX [redacted]). The OPODO booking number is [redacted]1.

Hello, I am requesting to change the date of my reservation [redacted]3 from October 1 to October 2 for the 7 AM flight. The new flight does not have baggage included, so I am inquiring about how and when to add the baggage. I am interested in understanding the pricing differences between the original and new tickets; ideally, I would like to add the baggage while rebooking to keep the prices as similar as possible. I am also a member of Opodo Prime. Can you confirm that changing the flight date does not incur any additional charges with this membership? Thank you, Marcela Mudra

I booked a return flight to Lanzarote on August 25th through Opodo for December 21st to 28th. The outbound was with Ryanair and the inbound was with Jet2. Opodo emailed the next day to say Ryanair's flight was declined, so I cancelled the Jet2 flight. After speaking with Opodo, they assured me I would be refunded for the Jet2 flight first and then the Ryanair flight. I received an email confirming the Jet2 refund to my credit card. Despite several follow-ups, I have not received the Ryanair refund of £[redacted]. I have called them multiple times, but I still haven't received any confirmation email. Please assist me with this matter.

I booked a flight with you from Tangiers, Morocco to London Heathrow for September 28, [redacted], departing at 5:05 am and arriving at 10:20 am. Unfortunately, I missed my flight due to sudden illness. My booking reference number with Opodo is [redacted]7 and with Air Portugal is R7XKE8. Can you please assist me in rescheduling my flight back to London? I have a flexible ticket and am eager to return home. Thank you, Hakima Choukri.

Dear All, I am reaching out about order number [redacted]7. I contacted customer service the evening before my flight to cancel, but was informed I could only change the reservation date. Despite being initially told it would cost 10 euros, ultimately I was quoted over [redacted] euros. I clarified my desire to cancel without incurring fees due to health reasons I previously discussed. The agent adjusted the reservation date, then canceled and assured me a refund. I have received an email confirming my refund for the canceled flight, yet a pending charge still shows on my card for the rescheduled flight. I kindly request you review this and refund the tax and rescheduling fee as discussed during our conversation. I have the call recorded as proof that I specifically requested cancellation without any further changes. I would appreciate your prompt attention to this matter. Thank you, Irina

I need to cancel my flight reservation number [redacted]9 due to a sudden need for urgent surgery on Thursday morning. The flight was scheduled for tomorrow, Wednesday, October 4th, at 11:50 from Bordeaux to New York via Amsterdam. The return flight was planned for next Monday, October 9th, at 18:35 from New York to Bordeaux via Amsterdam. The airline is Air France - LVH8VP. Name: Marie-Claude GALMOT, also known as Marie-Claude R.

Dear recipient, I am writing to bring to your attention an unauthorized charge of 69.99 pounds on my account today. I did not make any transactions for this amount and seek your assistance in resolving this matter promptly. Here are my account details for your reference: Sort Code: 77-12-13 Account Number: [redacted]0 Account Holder Name: Waqas Ahmed I made a legitimate payment for a ticket on 7 September [redacted] for 12.38 pounds, which was my last transaction before the unauthorized debit of 69.99 pounds occurred today. Your immediate investigation and refund of the incorrect charge will be greatly appreciated. Thank you for your cooperation in resolving this issue. Please don't hesitate to reach out if you need further information. Best regards, Waqas Ahmed

I made an additional baggage payment for my return trip from London (LHR) to Amsterdam (AMS) to Lagos (LOS) through Opodo with booking reference [redacted]6 and airline booking reference VZ6BMI. Despite confirming the extra baggage check-in at LHR with KLM staff, I encountered issues upon arrival at Lagos as they claimed I hadn't purchased the allowance. I had to pay $[redacted] for the baggage on the return journey. I am now requesting a refund for this inconvenience.

Good morning, I noticed a charge of £60 from my account labeled Opodo Prime Gibral. I did not make any flight bookings with you. I'm concerned about the unauthorized use of my account and how my details were accessed. I had used Opodo for travel outside the UK last year, but this recent charge was not authorized by me. Can you please refund the money to my account? My email is [redacted], and my phone number is [redacted]5. The charge was made yesterday under the name Abdalati Mohamed Ali. I would appreciate it if you could reach out to me.

Subject: Refund Request for Booking Issue Dear Sir, I kindly request a refund for my booking due to an issue I encountered. Upon arrival at Budget rental car in LA, they informed me they did not have a car available for my reservation. They suggested canceling and rebooking at a higher cost, forcing me to seek alternative arrangements for my trip. I attempted to contact support via Live Chat, but received no response to address the situation. Please process a refund to my credit card used for the booking. If further information is required, kindly inform me. Booking Number: US[redacted]20 Sincerely, Taylor Moore

Dear Sir, I am requesting a refund for my booking. Upon arriving at Budget rental car in LA, they informed me that they did not have a car available for me as per my booking. They suggested canceling my reservation and rebooking at a higher cost. As a result, I had to seek alternative arrangements for my trip. Unfortunately, when I tried to reach out to you via Live Chat, there was no response to assist me in resolving the situation. Kindly process a refund to my credit card used for the booking. Should you require any further information, please let me know. Booking Car No. US[redacted]20 T. Moore

I was charged twice when I signed up for the loyalty program. The charges were made to two different email addresses: [redacted] and [redacted], both from the same bank account. The dates of the payments were on September 20th. I have attempted to reach out via email with no response and have also tried calling multiple times. The reference codes for the transactions are PO[redacted][redacted] and PO[redacted][redacted], processed by the Bank of Piraeus. I kindly request a refund for the payment associated with the email [redacted], as it appears to be a mistake. Thank you.

Hello, My name is Julie Refauvelet, and I made a flight ticket booking on September 12, [redacted]. Today, on October 25, [redacted], I noticed a direct debit from Opodo Prime for 84.99 Euros on October 12, [redacted], with the description "Vehicle, driver." I never signed up for this service or booked a car or chauffeur. I am requesting a refund and to cancel my Opodo Prime membership. Your website states that Opodo Prime costs 54.99 Euros, so I am confused why I was charged 84.99 Euros. Can you please clarify this error and assist me in unsubscribing from Opodo Prime? Thank you, Julie Refauvelet

My flight reservation number is [redacted]6 for a trip from Brussels to Sevilla on 21.11 and a return flight on 27.11.[redacted]. The outbound flight is with Ryanair, and they require prior online identity verification because I booked through a third party. However, their online verification tool is not working for me, both the Express and Standard options have issues. 1. Can I complete the identity verification on the day of the flight? 2. How can I avoid extra fees since the online tool is not functioning properly for verification? Thank you. Best regards, S.E. Gendron