GetHuman tries to provide resources for best framing your problem in a way that it can be communicated to companies like Optus effectively using over 10 years of experience helping customers. We also help you then get in touch with companies and get attention for your issue. Lastly, we make sure customers can connect and learn from other customers in case the issue is a common one that has been solved before. If you are a Optus customer and are running into a problem, GetHuman could be the fastest and most effective way for you to solve the problem.
GetHuman does more than just help you work through your problem, get Optus to look at it and take it seriously, and connect with customers facing a similar issue. We also catalog the biggest, most common issues and research how to solve them. We of course share this information with you. We may not have a lot of that type of documentation for Optus at the moment, but if you have a problem with any major brand, it's likely we have some step by step instructions that help you through resolving it.