I have wifi but connection isn’t working

GetHuman1006114's customer service issue with Optus - Faults from August 2018

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The issue in GetHuman1006114's own words
The problem: I have wifi but connection isn’t working
GetHuman1006114 did not yet indicate what Optus - Faults should do to make this right.
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Optus - Faults

Customer service issue
Reported by GetHuman1006114
Aug 17th, 2018 - a yr ago
I have an issue with Optus - Faults too
Not resolved
Seen by 3 customers so far
Similar issue to 229 others
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Timeline
GetHuman1006114 started working on this issue
Aug 17th, 2018 10:30pm