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Optus - Faults Customer FAQ

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Recent Optus - Faults Customer Questions

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Mobile Service Issues

Why is my phone not receiving calls?

A phone may not receive calls due to being powered off, airplane mode being activated, or network issues. Checking for do not...
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Why am I experiencing frequent call drops?

Frequent call drops can stem from various causes, including network congestion, weak signal strength, or issues with your...
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What troubleshooting steps can I take for problems with my Optus mobile service?

When facing issues with Optus mobile service, several troubleshooting measures can be helpful. Begin by checking for outages in...
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Network and Signal Problems

What does it mean if my network signal is weak?

A weak network signal suggests an inadequate connection to the mobile network or internet, resulting in slower data, dropped...
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Why is my broadband speed slower than advertised?

Several factors may lead to broadband speeds being lower than what is advertised by Optus. Advertised speeds often reflect...
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What should I do if I am experiencing issues with my internet connection?

When facing internet issues, start by checking your modem and router to ensure they are functioning. Restart them if needed....
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TV and Internet Services

Why is my TV service not working properly?

There are several reasons that might cause television service issues, including loose connections, service outages, TV...
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How can I view reported outages in my area?

To view local outages, visit the Optus website, which usually has a section dedicated to service interruptions. Users can input...
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What are the common causes of service disruptions with Optus?

Service disruptions with Optus can result from various issues, including network outages from equipment failures or...
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Fault Reporting and Resetting

How can I reactivate my service after it has been suspended?

To reactivate a suspended Optus service, start by identifying the reason for the suspension, which usually involves unpaid...
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What information do I need to provide when reporting a fault?

When reporting a fault to Optus, it is crucial to provide clear details about the problem, such as its type, error messages,...
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How can I perform a network reset on my device?

To perform a network reset on your device, access the settings and find the 'Network' or 'Connections' section. From there,...
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