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Optus - Faults Customer FAQ

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What is Optus - Faults's Phone Number?

The question we are asked most often is about how to talk to Optus - Faults customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Optus - Faults Customer Questions

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Mobile Service Issues

Why is my phone not receiving calls?

A phone may not receive calls due to being powered off, airplane mode being activated, or network issues. Checking for do not...

Why am I experiencing frequent call drops?

Frequent call drops can stem from various causes, including network congestion, weak signal strength, or issues with your...

What troubleshooting steps can I take for problems with my Optus mobile service?

When facing issues with Optus mobile service, several troubleshooting measures can be helpful. Begin by checking for outages in...

Network and Signal Problems

What does it mean if my network signal is weak?

A weak network signal suggests an inadequate connection to the mobile network or internet, resulting in slower data, dropped...

Why is my broadband speed slower than advertised?

Several factors may lead to broadband speeds being lower than what is advertised by Optus. Advertised speeds often reflect...

What should I do if I am experiencing issues with my internet connection?

When facing internet issues, start by checking your modem and router to ensure they are functioning. Restart them if needed....

TV and Internet Services

Why is my TV service not working properly?

There are several reasons that might cause television service issues, including loose connections, service outages, TV...

How can I view reported outages in my area?

To view local outages, visit the Optus website, which usually has a section dedicated to service interruptions. Users can input...

What are the common causes of service disruptions with Optus?

Service disruptions with Optus can result from various issues, including network outages from equipment failures or...

Fault Reporting and Resetting

How can I reactivate my service after it has been suspended?

To reactivate a suspended Optus service, start by identifying the reason for the suspension, which usually involves unpaid...

What information do I need to provide when reporting a fault?

When reporting a fault to Optus, it is crucial to provide clear details about the problem, such as its type, error messages,...

How can I perform a network reset on my device?

To perform a network reset on your device, access the settings and find the 'Network' or 'Connections' section. From there,...
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