My Optus landline is dead and my internet is dead. I have called support and someone g...

GetHuman7778779's Problema de soporte técnico con Optus - Faults de septiembre 2022

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The issue in GetHuman7778779's own words
My Optus landline is dead and my internet is dead. I have called support and someone got me to do all the usual things like press restart and poke a needle type thing in the reset, also tried swapping phone leads as suggested, nothing worked. Disconnected modem from mains power, still no landline phone. Message on phone screen is 'Check Telephone Line' Went to Optus retail shop to ask if they could help, they suggested possibly the modem is faulty. There are two lights showing on the modem (when turned on) they are the green power light and a flashing wifi light. I have been trying for two days and all I have is a reference number for faults ********** I've tried viewing Senior Expert link but it leads me no where. If the modem is faulty, why when there is no power to it the phone doesn't work?

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Optus - Faults

Problema de soporte técnico
Reported by GetHuman7778779
sep. 5º, 2022 - hace 3 meses
Not resolved
Visto por 7 clientes hasta ahora
Problema similar a 496 otros
0 clientes que siguen esto
Items needed
Nombre del titular de la cuenta
Dirección de Envio
número de teléfono
Número de teléfono de la cuenta
Dirección de correo electrónico

Timeline

GetHuman7778779 comenzó a trabajar en este problema
sep. 5º 7:05am
GetHuman7778779 indica que el problema aún no se ha solucionado.
sep. 5º 7:08am
GetHuman7778779 indica que el problema aún no se ha solucionado.
sep. 5º 7:08am