The worst hotel I’ve ever tried to stay at! The lady at the desk was rude from the minu...

GetHuman3084231's customer service issue with Orbitz from June 2019

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The issue in GetHuman3084231's own words
The worst hotel I’ve ever tried to stay at! The lady at the desk was rude from the minute I came in the door. After she told me to wait one moment I waited with no issue. However another person was not to eager to wait and had to go get someone to get her, she was mad at me and yelled at me and told me that she already told me to give her a moment and I said I didn’t tel them to come get you that was someone else. She then preceded to tell me she didn’t see my reservation. I said well that’s funny because I paid for it, she told me to give it ** minutes. I was FINE with that but after that she said she might not even have a room. I’ve been traveling all night and desperately needed somewhere to sleep and shower after being in multiple planes. I tried to ask her if there was a room and she got mad and said wait ** minutes but all I wanted to know was it worth waiting if she didn’t even have a room and she told me to cancel my reservation. And I called orbitz and they said they would email me within ** hours about getting a refund and it never came! This was days ago, I’m very upset with the way I was treated and I deserve a refund. I literally went there to sleep and I was treated so bad.
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Orbitz

Customer service issue
Reported by GetHuman3084231
Jun 14th, 2019 - a mon ago
I have an issue with Orbitz too
Not resolved
Seen by 6 customers so far
Similar issue to 2419 others
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GetHuman3084231 started working on this issue
Jun 14th 1:14am