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Ourtime.com Customer FAQ

Top Answers & How-to Guides

What is Ourtime.com's Phone Number?

The question we are asked most often is about how to talk to Ourtime.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Forgot My Ourtime.com Password?

A lost or forgotten password doesn't have to keep you from logging into your Ourtime account. There are steps you can take to...

What do I do if there's an overcharge on my Ourtime.com account?

OurTime is a dating site for adults over 50, offering free and paid memberships with private messaging. If overcharged, access...
Ask any question you have about Ourtime.com customer service, get an answer now.

Recent Ourtime.com Customer Questions

how do i get to speak to a real person. Is it possible?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 30, 2025 1:57 PM

I did not sign up for Ourtime. I am receiving emails from from guys on the site. I want it removed.Im assuming they hacked my Bumble acct. ?

If you are receiving emails from Ourtime despite not signing up, it's possible that your email address was mistakenly added to their system, or someone else used it to create an account. To stop receiving emails and have your information removed, please refer to the link for the most up-to-date contact information on this page.
Asked Jun 26, 2025 10:06 PM

This morning I was able o log in to OurTime as usual with no problem. This afternoon, I keep getting routed to a Match.com login page, which does not accept my email or password. So I am effectively logged out of OurTime! What do I do ?

It sounds like there may be a temporary issue with the OurTime login. Make sure you’re trying to log in on the correct OurTime site and not on Match.com. Clear your browser's cache and cookies, then try to log in again. If the problem persists, there may be updates or maintenance occurring with the site. You can refer to the link on this page for the most up-to-date contact information if you need further assistance.
Asked Jun 25, 2025 7:28 PM

Can I have a visible account without membership?

No, to have a visible account on Ourtime.com, you need to hold a membership. A membership allows you to access various features that enhance your experience on the platform.
Asked May 16, 2025 8:10 AM

It ask me to verify my phone number . It won’t let me go further

If you're being asked to verify your phone number and it's not allowing you to proceed, double-check that you entered the correct phone number. Ensure that your phone is receiving messages and that the verification code hasn't expired. If you're still having trouble, there could be a temporary issue with the system. Please try again after some time.
Asked Apr 27, 2025 9:43 AM

Help me with my Ourtime.com customer service issue

Membership and Cancellation

How Do I Cancel My Membership with Ourtime.com?

You can cancel your Ourtime.com account for a multitude of reasons. The processes for cancelling your account depends on...

How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

This article describes how to cancel your Ourtime.com account. It also describes how to turn off the auto renew feature for...

How Do I Cancel My Services and Turn Off Auto-Renewal on Ourtime.com?

Once you decide that you want to cancel your membership to the site, there are several steps to cancel your paid membership to...

What is the Ourtime.com refund policy?

Ourtime.com typically has a non-refundable subscription policy, common among dating services. Refunds may be possible for...

Account Recovery and Security

What Do I Do If I Forgot My Ourtime.com Password?

A lost or forgotten password doesn't have to keep you from logging into your Ourtime account. There are steps you can take to...

How Do I Recover My Ourtime.com Account?

There's many of reasons why you may need to recovery your Ourtime.com account. these helpful tips can assist you with this.

Can I change my username on Ourtime.com?

Users can change their username on Ourtime.com by accessing their account settings after logging in. The option is usually...

What should I do if I encounter inappropriate behavior on the platform?

Users encountering inappropriate behavior on Ourtime.com should stay calm and avoid further engagement. They should document...

Can I block or report a user on Ourtime.com?

Yes, users on Ourtime.com can block or report others for safety. Blocking stops unwanted contact, while reporting flags...

Usage and Features

What do I do if there's an overcharge on my Ourtime.com account?

OurTime is a dating site for adults over 50, offering free and paid memberships with private messaging. If overcharged, access...

Can I use Ourtime.com on my mobile device?

Yes, Ourtime.com is accessible on mobile devices via browsers without a specific app. The mobile site retains features similar...

What is the Ourtime.com privacy policy?

The privacy policy of Ourtime.com focuses on protecting user information and clarifies how personal data is collected,...

How does the matching process work on Ourtime.com?

The matching process on Ourtime.com aims to help singles over fifty find compatible partners by using a detailed matching...

What are the safety guidelines for meeting someone through Ourtime.com?

When arranging to meet someone from Ourtime.com, users should prioritize safety by getting to know their match well beforehand,...

Are there any age restrictions for using Ourtime.com?

Ourtime.com is intended for singles aged 50 and over, but users must be at least 18 to register. This policy aims to create a...
We look to the Ourtime.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ourtime.com issues reported to GetHuman

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