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PETCO Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for PETCO.

What is PETCO's return policy? PETCO's return policy allows customers to return most items within 60 days of purchase for a full refund or exchange. The products... Read more

Can I cancel or modify my PETCO order? Yes, you can cancel or modify your PETCO order. PETCO understands that circumstances may change, and they want to provide flexibility... Read more

How Do I Track My PETCO Order? Ordering pet supplies through Petco gives peace of mind, and Petco makes it even better by having more than one way to view your order's... Read more

How long does it take for PETCO to deliver an order? PETCO strives to deliver orders within 2-5 business days, depending on various factors. Delivery times may vary based on the destination,... Read more

Can I place an order for store pickup? Yes, you can place an order for store pickup at PETCO. Simply choose the items you wish to purchase on our website, add them to your... Read more

What payment methods do PETCO accept? PETCO accepts various payment methods to provide convenience to their customers. You can make purchases using major credit cards such... Read more

What is PETCO's price match policy? PETCO's price match policy ensures customers receive the best value for their purchases. If customers find a lower price on any identical... Read more

There's more!

Click below to show 2 more questions, answers, and complete guides to common PETCO customer support problems.

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Recent reasons customers contacted PETCO:

Nothing is wrong I was just interested in working at petco because I love the store and...

How long should I wait between applications of Frontline on my dog?

I was just at petco and the lady manager and cashier was very rude telling me that they...

It seems I have award that I unable to access* expired. Where we live *** of yr there...

Didn't get a $** for an order: **************.**Spend $**, Get $** eGC (*****-****)*The...

Hi! I made an online order for the $** e gift card when you spend $** or more, but I ne...

I came in to the Petco in Southaven Mississippi on Goodman road at **:**am and wanted t...

Hi, I'm not really sure what to expect from writing this, but I'm currently dealing wit...

My name is Kaleb and I work for an upcoming staffing company called The Work Agents. Ou...

I visited petco on ******* and purchased an item for our fish tank unfortunately it did...

Refund for Order number:***************

Petto has en purchasing their animals, which they resell to retail pet stores, from su...

I need to change my mailing address for my pet co rewards

Hi, *I am writing on behalf of Temple Kol Tikvah in Woodland Hills, on Ventura Blvd. W...

Items are missing from order

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Does GetHuman work with PETCO?

GetHuman does not work with PETCO's customer support operations, directly or in any other way. GetHuman has no partnership or relation to PETCO at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check PETCO's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!