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PETCO Customer FAQ

Top Answers & How-to Guides

What is PETCO's Phone Number?

The question we are asked most often is about how to talk to PETCO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about PETCO customer service, get an answer now.

Recent PETCO Customer Questions

Placed an order but wrong email address

If you've placed an order with the wrong email address, you may not receive order confirmations or updates. Unfortunately, we cannot change the email address after the order is submitted. We recommend checking the order status or updates through your account if applicable. For email-related concerns, please refer to the specific contact options provided on this page.
Asked Nov 23, 2024 5:07 AM

I need to change a name on a puppy's medical record

To change a name on a puppy's medical record at PETCO, you need to contact the PETCO veterinary clinic directly and provide them with the correct information. They might ask for additional verification to ensure the pet's security and privacy. The clinic's staff will assist in making the necessary changes. Please note that the protocol may vary depending on the clinic's policy or the state's medical privacy laws.
Asked Apr 13, 2024 6:31 AM

What is the sodium and phoshorus content of the whole hearted boiled chicken dinner?

Hmmm... we're not sure about that. Petco recommends checking the label of any WholeHearted product for the most accurate information about nutritional content including sodium and phosphorus. Understanding the nutritional content can help ensure you're providing a balanced diet for your pet. Always consult with a vet if you have specific dietary concerns.
Asked Mar 22, 2024 11:16 PM

Help me with my PETCO customer service issue

Order Tracking and Modifications

How Do I Track My PETCO Order?

Ordering pet supplies through Petco gives peace of mind, and Petco makes it even better by having more than one way to view...

Can I cancel or modify my PETCO order?

Customers can cancel or modify their PETCO order if it has not yet been processed or shipped by accessing the order details on...

Can I place an order for store pickup?

Customers can indeed order for store pickup at PETCO, allowing them to shop online and collect their items from a local store....

Returns and Warranties

What is PETCO's return policy?

PETCO's return policy allows customers to return most items within thirty days if they are unused and in original packaging....

Do PETCO products come with a warranty?

Warranty information at PETCO varies by product, with some items like pet carriers possibly offering limited warranties, while...

Can I return an opened product to PETCO?

PETCO generally allows returns on opened products if they are in good condition and returned within a specified timeframe....

Payment and Shipping

What payment methods do PETCO accept?

PETCO provides various payment options including major credit cards, debit cards, and digital payments like PayPal and Apple...

How long does it take for PETCO to deliver an order?

Delivery times for orders from PETCO generally range from three to seven business days for the contiguous United States, while...

Does PETCO offer international shipping?

PETCO mainly caters to customers in the United States and does not typically provide international shipping. There could be...

Price Matching and Benefits

What is PETCO's price match policy?

PETCO's price match policy allows customers to match competitors' prices for identical items, provided they present an...

Are there any membership benefits for frequent shoppers at PETCO?

Yes, PETCO has a membership program called PETCO Pals Rewards that benefits frequent shoppers by allowing them to earn points...

Events and Services

Does PETCO offer veterinary services or pet health care?

PETCO provides a variety of veterinary services and pet health care through its network of veterinary hospitals, which include...

How can I find out about upcoming events or workshops at PETCO?

To stay updated on future events or workshops at PETCO, visiting the official website is advisable. There, you can find local...

Does PETCO provide delivery options for pet supplies?

PETCO offers delivery options for pet supplies, including standard, expedited, and in some areas, same-day delivery. Customers...
We look to the PETCO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PETCO issues reported to GetHuman
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