PLDT Customer FAQ

Internet instability could be caused by various factors, such as network congestion, faulty equipment, or service outages in your area. Ensure that your modem/router is properly connected and that all cables are secure. Restarting your router may also help. If the issue persists, it's best to check the service status for your area or review your equipment settings.

You can receive your monthly bills payment receipt through various methods depending on how you’ve made your payment. If you paid online, you would typically receive an email receipt. For payments made at physical locations, receipts are usually printed upon payment. You can also check your online account, where payment history and receipts may be available for download.

The default account password for the HG6245D router is typically "admin" for both the username and password. However, if these credentials have been changed or if there are any custom settings, refer to your router's documentation or reset the router to factory settings if necessary.

We understand your concern regarding the connection interruption. PLDT generally has policies regarding service disruptions, which may include considerations for billing. It's recommended to check the specific terms related to service interruptions and billing adjustments. Detailed information is typically available in your service agreement or on our website.

Your billing statement may be higher than your plan fee due to additional charges such as overages, unbundled services, equipment fees, or taxes. It's also possible that the billing period includes changes to your plan or added features. Reviewing your billing details can clarify the specific charges incurred.