I have been trying to get my microwave serviced under warranty since Wednesday, *th D...

GetHuman-jvpung's problema de servicio al cliente con Panasonic de enero 2021

12 vistas | 895 similar | 0 siguiendo
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The issue in GetHuman-jvpung's own words
I have been trying to get my microwave serviced under warranty since Wednesday, *th December. The original chat gave me a service center that had no response despite ** phone calls that said mailbox was full. Their website had a form to fill out and they would contact me. Tried twice, No response. I have received an emails telling me to allow **-** hours for us to response and provide instructions on how to ship unit. No reply, Second time , No answer. Next try No answer. Last time on Dec **, was told this would be sent to be acted on quickly. Asked to send a copy of the purchase. Did that. Told I would get a response in**-** hours. No response. I am more than a little upset with Panasonics warranty satisfaction. The unit less than one year old.. Where do we go from here.**Dan T (********, *:**:** AM): Thank you for contacting Panasonic U.S via Live Chat. An agent will be with you momentarily. *Dan T (********, *:**:** AM): Hello . My name is Dan and I will be assisting you today . Give me just a moment to look into your inquiry . Thank you . *Dan T (********, *:**:** AM): Thank you for waiting. Could you please let me know from where are you contacting us? *Me (********, *:**:** AM): US *Me (********, *:**:** AM): Minnesota *Dan T (********, *:**:** AM): Thank you for this information. Please allow me a memento to check. *Me (********, *:**:** AM): I have * claim numbers. Do you want those *Dan T (********, *:**:** AM): Yes, please, that indeed would be very helpful. *Me (********, *:**:** AM): Case * ******** Dec *, Case * ******** Dec ** *Dan T (********, *:**:** AM): Thank you for this information. Please allow me a moment to check. *Dan T (********, *:**:** AM): I have checked and I can see the case is under review. Please bear with us as a resolution will come soon. I am really sorry for this inconvenience. *Dan T (********, *:**:** AM): Is there something else can help you with, at the moment? *Me (********, *:**:** AM): When will I get confirmation of the resolution? From my prior experience of a promise to send information and then never received it, does not give me much confidence. If I do not receive a response, how do I go about getting a resolution. *Dan T (********, *:**:** AM): Usually it takes **-** business hours, depending on volume. I am really sorry for this inconvenience. *Me (********, *:**:** AM): How will I be contacted? By email, I hope. Is there more information that needs to be provided? I can not imagine the people making a decision should have everything. *Me (********, *:**:** AM): Can you email a copy of this chat, please. *Me (********, *:**:** AM): *****@***.com *Dan T (********, *:**:** AM): You have the save chat option and you can save the chat. I will pass the information forward and I trust a resolution will come soon. Is there something else I can help you with, at the moment? *Me (********, *:**:** AM): Thanks for your help. Have a good day.**I want a new microwave or a refund on my purchase.

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Problema de servicio al cliente
Reported by GetHuman-jvpung
ene. 12º, 2021 - hace 2 años
Not resolved
Visto por 12 clientes hasta ahora
Problema similar a 895 otros
0 clientes que siguen esto


GetHuman-jvpung comenzó a trabajar en este problema
ene. 12º, 2021 12:03am