The question we are asked most often is about how to talk to Pandora Radio customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
i was told my subscription had expired. where do i go to pay?
You can manage your subscription and make payments by logging into your Pandora account. Navigate to the account settings or subscription section to find options for renewing or upgrading your subscription.
Asked May 11, 2025 2:09 AM
We hear ads, but no music on our Pandora streaming. We have a Samsung TV.
Try restarting your Samsung TV and ensuring that the Pandora app is updated to the latest version. Also, check your internet connection to make sure it's stable. If the problem persists, you might want to clear the cache or reinstall the Pandora app on your TV.
Asked Jul 12, 2024 6:30 PM
Still have commercials when I pay for none!
If you're encountering commercials despite subscribing to an ad-free experience, there could be a technical issue or your subscription might not be properly activated. Ensure that you are logged into the correct account associated with your subscription. If the issue persists, check for any updates to the app or try reinstalling it.
Asked Jun 21, 2024 1:26 PM
Currently we are paying $54.89 for the year. How much would it cost to upgrade to a family plan ? How many devices can be used at the same time in a family plan?
Sandy
The cost for a Pandora Premium Family subscription is $14.99 per month, which amounts to about $179.88 per year. This plan allows up to six individual accounts under one billing umbrella, each with their own unique profiles and personalized music experiences. As for the number of devices, as long as the accounts are unique, each of the six members can listen on any supported device at the same time. Each member has their own login, so they can access their account from various devices.
Asked Mar 5, 2024 10:39 PM
I want to change my payment method. Having problem foing so with google pay.
To change your payment method for Pandora Radio, you need to visit the Pandora website in a web browser as these settings are not accessible through the App. Upon logging into your account, click on the icon in the top right corner and select 'Settings', then choose 'Billing'. You can then add, remove, or change card information under 'Payment Methods'. If the issue persists with Google Pay, it may be due to the app settings or account issues on Google's end. Additionally, Pandora accepts other forms of payment such as PayPal or credit/debit cards which might be worth considering.
Asked Mar 1, 2024 10:26 PM
Help me with my Pandora Radio customer service issue
Pandora Radio is primarily available for users within the United States due to licensing agreements and copyright restrictions. Outside
For individuals traveling outside of the United States, there are still a few possibilities. Users can explore whether they have access to Pandora through specific partnerships that the service may have with local telecommunications providers or look for international versions of streaming services that may offer similar functionalities.
To find out the latest information regarding accessibility of Pandora in different regions, it is advisable to check the official Pandora website. There, one can also find details related to the service's policies and any potential changes regarding its availability in international markets....
There are several reasons why a specific song or artist might not be available on Pandora. One of the primary factors is licensing
Another influence can be regional restrictions. Certain songs or artists may be available in some countries or regions, while they may not have secured the necessary rights for others. This can lead to discrepancies in availability depending on where a user is located.
Additionally, it is important to consider that artists may choose to restrict their music from being featured on streaming platforms, including Pandora, in order to promote their music in a different way or to control how it is distributed. This can sometimes occur during specific promotional campaigns or album releases.
Lastly, the ever-evolving nature of the music industry means that availability can change over time. Artists can be added to Pandora's catalog or removed based on new agreements or changes in licensing status. Users interested in specific songs or artists may find it helpful to keep an eye on updates or check the current web page for information on availability....
Pandora Radio primarily operates as a streaming service, which means that an active internet connection is typically required to access
To utilize this offline listening feature, users must first download the desired content while they are connected to the internet. Once the content is downloaded, it can be enjoyed anywhere, regardless of internet connectivity. It is important to note that the downloaded music may have an expiration period, requiring periodic re-connection to the internet to refresh the content.
For specific steps on how to download music for offline listening or to learn more about available subscription tiers, users may wish to refer to the official website or app for up-to-date guidance and information....
Pandora is highly compatible with a wide range of devices, allowing users to enjoy music streaming across various platforms. Most smartphones
For those who enjoy music on larger screens, Pandora is also compatible with smart TVs and streaming devices. Popular platforms include Amazon Fire TV, Apple TV, Roku, and Chromecast. Furthermore, Pandora integrates with smart speakers such as Amazon Echo and Google Home, allowing users to control their listening experience through voice commands.
In vehicles equipped with Android Auto or Apple CarPlay, listeners can enjoy Pandora while on the go, enhancing their driving experience. Each of these devices provides a unique way to access Pandora's music streaming services, catering to different preferences and lifestyles. For up-to-date details regarding device compatibility, it is often beneficial to check the current information available on the official Pandora website....
Pandora Premium is a subscription-based music streaming service offered by Pandora Radio that provides users with enhanced features
One of the standout features of Pandora Premium is its offline listening capability. Users can download songs, albums, and playlists to their devices for playback without an internet connection, which is especially convenient for those who may be traveling or in areas with limited data connectivity. Pandora Premium also allows for unlimited skips and replays, empowering users to have greater control over their listening experience.
Additionally, the service includes personalized playlists and stations based on user preferences, ensuring that listeners can discover and enjoy new music that aligns with their tastes. The service also offers curated playlists and recommendations from Pandora’s team of music experts, further enhancing the music discovery experience.
For individuals who value an ad-free experience while listening to their favorite tracks, Pandora Premium provides this benefit as well. Subscribing to Pandora Premium allows music lovers to enjoy the platform without interruptions from advertisements. For those interested in learning more or obtaining detailed information regarding subscription options, visiting the official Pandora website may be beneficial....
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