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Papa John's Customer FAQ

Top Answers & How-to Guides

What is Papa John's's Phone Number?

The question we are asked most often is about how to talk to Papa John's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Papa John's Customer Questions

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Ordering Process

How can I place an order?

Ordering from Papa John's is easy and can be done through their official website, mobile app, or by calling a local store....
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What are the options for delivery or pickup?

Papa John's provides various delivery and pickup options to meet customer needs. Customers can easily order online or through...
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Can I track the status of my order?

Papa John's allows customers to track their orders through their website or mobile app. Updates about order preparation,...
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Payment and Promotions

What are the accepted payment methods?

Papa John's generally accepts a range of payment types, including major credit and debit cards like Visa and Mastercard. Some...
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Are there any special promotions or deals?

Papa John's regularly has various promotions like discounted pizzas, meal bundles, and limited-time offers to provide value....
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What is the reward program and how does it work?

Papa John's rewards program allows customers to earn points with each qualifying purchase, which can be redeemed for various...
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Menu Customization

Can I customize my pizza toppings?

Customers can customize their pizza toppings at Papa John's, choosing from a wide range of meats, vegetables, sauces, and...
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Do you offer gluten-free or vegan options?

Papa John's offers a gluten-free crust for those avoiding gluten, but cross-contamination is possible. They also provide...
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Are there any allergen warnings for menu items?

Papa John's provides allergen information for its menu items, detailing common allergens on its website. Items are clearly...
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Are there vegetarian options available?

Papa John's provides a range of vegetarian choices, including pizzas with toppings like mushrooms, green peppers, and olives,...
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Policy and Services

What is the return or refund policy?

Papa John's prioritizes quality and customer satisfaction, but their return and refund policies can vary by location. Customers...
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Do you offer catering services?

Papa John's does not provide traditional catering services but allows for ordering multiple pizzas and sides for gatherings....
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