PayPal Customer FAQ

If you no longer have access to your phone for 2-step verification, you can use an alternative method to regain access. Typically, PayPal allows you to verify your identity through other means, such as answering security questions or using email verification. Follow the prompts on the login page to find these options. If you're unable to regain access through those methods, there is a link to the most up-to-date contact information right here on this page.

To stop a charge you did not authorize, you should log into your PayPal account and report the unauthorized transaction. Look for the "Resolution Center" and follow the prompts to dispute the transaction. You may need to provide details about the charge. It's also important to check if your account information is secure and consider changing your password.

To regain access to your PayPal account, use the "Having trouble logging in?" option on the login page. Follow the prompts to verify your identity. If you can't access the old phone number for verification, you may have options like answering security questions or receiving an email. If these methods do not work, you may need to refer to the most up-to-date contact information available on this page for further assistance.

If the mobile number for verification is incorrect, you can try to restore access by selecting an alternative verification method or by following the prompts for account recovery. This may include using your email address or answering security questions. If you're still having trouble, refer to the link on this page for the most up-to-date contact information to get assistance.

If you didn't receive the code to your phone, ensure you entered the correct phone number and that it can receive SMS messages. Additionally, check for network issues or spam filters that might be blocking the message. If problems persist, try requesting the code again after a few minutes.