The question we are asked most often is about how to talk to PayPal customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 30, 2025 2:29 PM
I have charges that I have not authorized. I would like to cancel them and get my money back.
If you see unauthorized charges on your PayPal account, it's important to report them immediately. You can do this by logging into your PayPal account, going to the "Activity" section, and clicking on the transaction in question. From there, follow the steps to report the charge as unauthorized. PayPal will investigate the charge and guide you through the process of potentially reversing the transaction and getting your money back.
Asked Sep 29, 2025 3:54 PM
How do I lift Permanent limitation in my account
To lift a permanent limitation on your PayPal account, you typically need to fulfill certain requirements or provide additional information. This may include verifying your identity or financial information. Log in to your PayPal account, and check the Resolution Center for specific steps tailored to your situation. Following the instructions provided there will help you work towards resolving the limitation.
Asked Aug 22, 2025 4:20 PM
My PayPal was shut down because I need to provide more information regarding my transactions. How do I resolve this quickly?
To resolve the issue with your PayPal account, log in to your PayPal account and check for any notifications or messages regarding the information needed. Follow the instructions provided to submit the required documentation or details. Completing this promptly will help in reviewing and reinstating your account quickly. If you need further assistance, there's a link to the most up-to-date contact information right here on this page.
Asked Aug 16, 2025 1:15 PM
I lost my phone and number. The phone number has been cancelled. How do I access my PayPal account when I no longer have a phone number for 2-step verification?
If you no longer have access to your phone for 2-step verification, you can use an alternative method to regain access. Typically, PayPal allows you to verify your identity through other means, such as answering security questions or using email verification. Follow the prompts on the login page to find these options. If you're unable to regain access through those methods, there is a link to the most up-to-date contact information right here on this page.
We look to the PayPal issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.