My account was hacked was taken $*** form debt card, $** from credit card and they chan...
GetHuman-rubentol's customer service issue with Playstation from June 2019
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-rubentol's own words
My account was hacked was taken $*** form debt card, $** from credit card and they changed my user ID log in. I go to the chat I’m writing what happened they said I was taking to long to please call! When I try to log back in it says “ looks like we just chatted with you please call us in or business hrs” are you kidding me!!!!!!
PlayStation by far needs to improve there customer service. They are a multi billion dollar company. To speak to a representative you have to call mon-fri. Why wouldn’t they be open on weekends? That’s when most people are home and a lot of issues occur. For them being closed on the weekend a lot of things were going on (hacks) I’m not the only one, and now they are backed up with so many issues that to speak to a representative I was on hold for * hr ** mins. Not only that I been not been online since Saturday we on Tuesday and I can’t sign on my account for someone taking my money( which I got back by the way) and changing my e-mail on account. Please please please improve on customer service. Make it * days a week ** hrs a day.
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