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PoshMark Customer FAQ

Top Answers & How-to Guides

How do I Contact PoshMark Customer Service?

The question we are asked most often is about how to talk to PoshMark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark...

How do I change my PoshMark account information?

To alter account details on Poshmark, log in through the app or website and access your profile. Tap "Edit Profile" to modify...
Ask any question you have about PoshMark customer service, get an answer now.

Recent PoshMark Customer Questions

How do I verify my seller account on Poshmark

To verify your seller account on Poshmark, you typically need to confirm your email address and phone number. Check your email for a verification link from Poshmark and click on it. Additionally, ensure your phone number is properly linked, as you may receive a verification code via SMS. Follow the prompts to complete the verification process. Once completed, your seller account will be fully verified.
Asked May 12, 2025 5:41 AM

As a seller, How do I cancel a listing? Or mark as not available?

To cancel a listing or mark it as not available, go to the "My Poshmark" tab and select "My Listings." Find the item you want to cancel and tap on it. From there, you can choose to edit the listing and select "Delete Listing" or mark it as not available. This will take the item off the market.
Asked Apr 29, 2025 11:40 PM

My money has been on hold since feb and my account is banned and Poshmark is ignorning my messages of unfreezing my funds

We're sorry to hear you're experiencing this issue. Poshmark has specific policies regarding account holds and bans, which may involve factors such as account activity or violations of their community guidelines. You may want to review your account status and any communications from Poshmark regarding this matter. For the most up-to-date contact information, please refer to the link on this page that you're currently viewing.
Asked Apr 16, 2025 9:12 AM

How do I get faster help to clear up an issue involving verification of my identity I keep getting same message over and over from Poshmark support and then I try to proceed and keep getting same error code? How can this be cleared up quickly?

We understand that identity verification issues can be frustrating. For urgent matters such as this, please refer to the link on this page for the most up-to-date contact information to get faster help from PoshMark support. They will be able to assist you specifically with your verification issues.
Asked Dec 19, 2024 12:45 AM

HOW DO I GET A SHIPPING LABEL FOR A ITEM I SOLD

Once you make a sale on PoshMark, a shipping label is automatically generated for you. You will receive an email with the label, or you can find it in your account under the "My Sales" tab. Select the sale, and you will see the option to download or print the shipping label. Make sure to package your item securely, and attach the label to the package before shipping it out.
Asked Dec 17, 2024 7:55 PM

Help me with my PoshMark customer service issue

Order Tracking and Returns

How do I track an order with PoshMark?

Poshmark sellers typically ship orders within a few days, but delays can occur. Orders over $500 are sent to headquarters for...

How do I return an order to PoshMark?

Poshmark offers a streamlined shopping experience for new and secondhand items, backed by systems like Posh Protect and...

How do I get a refund from PoshMark?

Poshmark has transformed the fashion shop-and-buy sector by connecting buyers and sellers of fashion and luxury goods. To get a...

Can I cancel an order on PoshMark?

An order on Poshmark can be canceled if it has not yet shipped, by requesting it through the app. The seller can approve or...

Account Management

How Do I Recover Access to My PoshMark Account?

If you have lost access to your Poshmark account, follow these steps to recover it quickly. Start by visiting the Poshmark...

How do I change my PoshMark account information?

To alter account details on Poshmark, log in through the app or website and access your profile. Tap "Edit Profile" to modify...

What is the process for deleting my PoshMark account?

To delete a Poshmark account, users should go to account settings in the app or website, find account management options, and...

Payments and Transactions

What are Posh Credits and how can I use them?

Posh Credits are a unique currency for purchasing items on Poshmark, earned through sales. Users can apply these credits to...

What payment methods are accepted on PoshMark?

Poshmark supports multiple payment options to enhance the shopping experience, including major credit cards, PayPal, Apple Pay,...

Is shipping included in the purchase price on PoshMark?

On Poshmark, the item price does not include shipping, which is calculated separately based on location and weight. Shipping...

How does PoshMark's pricing structure work?

PoshMark’s pricing system allows sellers to set their own prices based on factors like brand and demand. They take a commission...

Buyer and Seller Issues

What is Posh Protect and how does it work?

Posh Protect is a feature from Poshmark that enhances buyer confidence by offering protection for transactions. It ensures...

What do I do if I encounter an issue with a buyer or seller?

When facing issues with a buyer or seller on Poshmark, it is advisable to first assess the situation and communicate directly...

Selling on PoshMark

Are there any restrictions on what I can sell on PoshMark?

PoshMark has specific restrictions on items that can be sold to maintain a safe shopping environment. Permitted items mainly...

Can I relist an item that hasn't sold?

Sellers on Poshmark can relist items that have not sold to boost their visibility. By visiting their closet and using the...
We look to the PoshMark issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PoshMark issues reported to GetHuman
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