Postmates Customer FAQ

If you placed an order without a Postmates account and it was not delivered, you may not have access to the typical support options available to registered users. Please check for any confirmation emails you received regarding the order, as they may provide further details. For assistance regarding the order, you may find relevant contact information linked on this page.

For a copy of your receipt, you can access it easily through the Postmates app or website. Go to your account and select the order for which you need the receipt. You should then see a detailed order summary, which includes the receipt. If you want a physical copy, simply screenshot or download the receipt and print it. Postmates also sends an email confirmation for every completed delivery, which includes a receipt. So, you can check the email linked to your Postmates account for that specific order.

After placing an order on Postmates, you should see a confirmation screen, obtain an email confirmation, or see your order under the 'Your Orders' section of your account. If you do not see this confirmation, your order may not have gone through. Occasionally, a brief delay may occur and your order may appear after a few minutes. However, if your order still isn't showing up after a wait, it's possible the order didn't process correctly. As you've mentioned that you tried multiple times, we recommend checking the 'Your Orders' section to make sure you're not charged for multiple orders. If you have concerns, reach out to Postmates support via the contact link on this page.

To check your balance on a Visa Postmates card, log into your Postmates Fleet account. Once you're logged in, navigate to the earnings tab in the Fleet app. Here, you'll see your total earnings, including whatever balance is present on your Postmates Visa card. Keep in mind that your earnings and card balance may not be the same, since you can choose when to cash out your earnings to your card. Your balance will only reflect the amount you've already transferred to your card.

We understand how that could be a concern. However, once a tip has been added and submitted on Postmates, it cannot be altered or changed. This is to ensure the swift processing of the drivers' earnings. To avoid this situation in the future, kindly double-check the amount you've input before finalizing your tip.