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Postmates Customer FAQ

Top Answers & How-to Guides

How do I Contact Postmates Customer Service?

The question we are asked most often is about how to talk to Postmates customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Postmates Email and Password?

Postmates customers who need to recover their Postmates email and password have steps they can take to do so. Perhaps the easiest way...

How Do I Sign Up for Postmates?

The company leverages advancing technology to connect customers with over 600,000 merchants and deliver their items of choice. Its...
Ask any question you have about Postmates customer service, get an answer now.

Recent Postmates Customer Questions

I don’t have a postmates account. I placed an order with a restaurant that never got drlivered

If you placed an order without a Postmates account and it was not delivered, you may not have access to the typical support options available to registered users. Please check for any confirmation emails you received regarding the order, as they may provide further details. For assistance regarding the order, you may find relevant contact information linked on this page.
Asked Oct 25, 2024 7:21 PM

I need a copy of my receipt for 05/22/2023”4

For a copy of your receipt, you can access it easily through the Postmates app or website. Go to your account and select the order for which you need the receipt. You should then see a detailed order summary, which includes the receipt. If you want a physical copy, simply screenshot or download the receipt and print it. Postmates also sends an email confirmation for every completed delivery, which includes a receipt. So, you can check the email linked to your Postmates account for that specific order.
Asked May 31, 2024 4:58 PM

How do I know if my order was received? There was no text or email. I tried 3 or 4 times but I only want one order.

After placing an order on Postmates, you should see a confirmation screen, obtain an email confirmation, or see your order under the 'Your Orders' section of your account. If you do not see this confirmation, your order may not have gone through. Occasionally, a brief delay may occur and your order may appear after a few minutes. However, if your order still isn't showing up after a wait, it's possible the order didn't process correctly. As you've mentioned that you tried multiple times, we recommend checking the 'Your Orders' section to make sure you're not charged for multiple orders. If you have concerns, reach out to Postmates support via the contact link on this page.
Asked May 16, 2024 1:04 AM

How do I check my balance on a Visa Postmates card

To check your balance on a Visa Postmates card, log into your Postmates Fleet account. Once you're logged in, navigate to the earnings tab in the Fleet app. Here, you'll see your total earnings, including whatever balance is present on your Postmates Visa card. Keep in mind that your earnings and card balance may not be the same, since you can choose when to cash out your earnings to your card. Your balance will only reflect the amount you've already transferred to your card.
Asked Mar 10, 2024 2:05 AM

I added more tip after delivery , need change. Was more than meant to.

We understand how that could be a concern. However, once a tip has been added and submitted on Postmates, it cannot be altered or changed. This is to ensure the swift processing of the drivers' earnings. To avoid this situation in the future, kindly double-check the amount you've input before finalizing your tip.
Asked Mar 6, 2024 4:10 AM

Help me with my Postmates customer service issue

Gift Card Management

How Do I Check the Balance on My Postmates Gift Card?

It's easy to learn the balance of your Postmates gift card. Log into your account online or through your mobile app and add the card...

How Do I Request a Refund to a Gift Card from Postmates?

If something went wrong with your Postmates order, you can request that the company credit a refund to your Postmates gift card. To...

How Do I Buy a Gift Card from Postmates?

Gift cards are always a safe gift to give to someone, but they are also a great way to keep track of your own spending, so purchasing...

How Do I Send Someone a Postmates Gift Card?

Postmates, which was recently acquired by Uber, allows customers to purchase and send gift cards to loved ones. Gift cards can be purchased...

How Do I Use My Postmates Gift Card for My Purchase?

Using a Postmates gift card to pay for your purchase is easy using the online portal or app. Postmates gift cards can be added to your...

What Do I Do If My Postmates Gift Card Balance Won't Load?

Postmates, owned by Uber, uses Uber gift cards. If your Uber balance won't load properly after redeeming your gift card then you have...

App Support

What Do I Do If I Did Not Receive My Confirmation After My Onboarding Appointment at Postmates.com?

It's crucial to ensure that you receive a confirmation message after an onboarding appointment. However, sometimes this fails to be...

How Do I Report an Issue with a Menu on Postmates.com?

Postmates.com is a website and app that allows you to order food for delivery from local restaurants. If you are having issues with...

Does Postmates Deliver to Hospitals?

Being forced to eat food that does not impress while you are in a hospital is frustrating. Thanks to Postmates since you can order...

What should I do if I experience issues with the Postmates app?

If a user experiences issues with the Postmates app, there are several steps that can be taken to troubleshoot the problem. First, Users should also review the app's settings to ensure that all necessary permissions are enabled, as this can impact functionality. If these steps do not resolve the issue, it may be helpful to clear the app's cache. This can often improve app performance and fix errors. For persistent issues, users may want to check the Postmates Help Center found on the official website for common problems and solutions. This resource can provide additional guidance and is updated regularly to address user concerns....

Ordering Process

How Do I Order Delivery from Postmates?

Customers who wish to order through Postmates have several ways they can do this. They can order through the web app, or order through...

How Do I Check the Status If My Delivery from Postmates?

A lot of people use Postmates to have food and other goods delivered to them. To enjoy the advantages offered by this company, you...

Can I schedule a Postmates delivery in advance?

Yes, customers can schedule a Postmates delivery in advance. This feature allows users to select a specific date and time for their...

What are the delivery options available through Postmates?

Postmates offers a variety of delivery options to cater to different customer needs. Primarily, customers can order food from local For those needing everyday items beyond food, Postmates has a “Postmates Plus” service that facilitates the delivery of various retail products, including household goods, electronics, and more. The platform also features a contactless delivery option, which enables customers to receive their orders at a safe distance, should they prefer. This flexibility in delivery options makes Postmates a convenient choice for various purchasing needs, allowing users to receive a wide range of products quickly. For further details or updates on specific services, it is advisable to refer to the official Postmates website....

Delivery Issues

What Do I Do If My Postmates Delivery Is Late?

Postmates customers who are faced with a late delivery have several options they can take to resolve the issue. Depending on he type...

What Do I Do If My Postmates Delivery Is Missing?

Postmates offers good and food deliveries in the 50 American states. You can order the goods that you want using the Postmates IOS...

Can I Get a Refund If Postmates Takes Too Long?

You can get a refund from Postmates when you receive your order late. However, the company will first check the delivered product's...

What do I do if my Postmates order is wrong?

If you're experiencing issues with a Postmates order, the best way to resolve it is by contacting their Customer Support team. You...

What happens if the restaurant I ordered from is closed?

If a customer places an order with Postmates and the restaurant is subsequently found to be closed, the customer will typically be Generally, the order will be canceled, and the customer will not be charged for the closed restaurant's order. Depending on the specific circumstances, the customer may receive a notification that includes options for a refund or credit towards a future order. The Postmates app often suggests alternative restaurants to ensure customers have the opportunity to find other dining options. To check on the status of an order or to see any notifications regarding restaurant closures, customers can refer to the order history section of the Postmates app. It may also be helpful to check for any current updates on the Postmates website, as they provide pertinent information regarding ordering and restaurant availability. In situations like this, staying informed through the app can aid in managing expectations and exploring available options....

How long does it take for a Postmates delivery to arrive?

The delivery time for a Postmates order can vary significantly based on several factors. Generally, most deliveries can be expected Users can track their orders in real time through the Postmates app, allowing them to see the estimated arrival time as it updates. Additionally, the app provides notifications regarding the status of the order, including when a delivery driver has picked up the order. For the most accurate information on expected delivery times for a specific order, it is advisable to refer directly to the information provided within the Postmates app....

Account Management

How Do I Recover My Postmates Email and Password?

Postmates customers who need to recover their Postmates email and password have steps they can take to do so. Perhaps the easiest way...

How Do I Sign Up for Postmates?

The company leverages advancing technology to connect customers with over 600,000 merchants and deliver their items of choice. Its...

How Do I Call Postmates?

Postmates offers good quality and reliable delivery services. However, minor issues are experienced from time to time. If you ever...

How Do I Check My Application Status with Postmates?

If you have submitted your application to Postmates, you can check its status very easily with these helpful tips.

Order Issues and Refunds

How Do I Get a Refund for My Postmates Delivery?

Learn all the ways you can contact Postmates for a refund on your recent Postmates order.

How Do I Get a Refund from Postmates?

This short article will walk you through the steps needed to take in order to get a refund from Postmates through several methods.

How do I get a refund on Postmates?

Postmates allows you to order food through their app, pay for the order and delivery fee, and have it delivered to your address. You...

Payment and Fees

What payment methods does Postmates accept?

Postmates accepts a range of payment methods to make ordering food and other items as convenient as possible for customers. Typically, Customers can also opt to use Postmates credits, which can be earned through promotions or referral programs. Some users may choose to link their payment methods through platforms like Apple Pay or Google Pay, streamlining the checkout process even further. It is always a good idea for customers to check the current payment options available within the Postmates app or on the Postmates website, as these can sometimes change or vary by location....

How does Postmates calculate the delivery fee?

Postmates calculates the delivery fee based on several factors that contribute to the overall cost of delivering an order. Primarily, In addition to distance, Postmates also considers the demand for delivery services in the area at the time the order is placed. During periods of high demand, such as weekends or during special events, delivery fees may increase. This dynamic pricing model helps ensure that services can be matched effectively to the demand in real time. Moreover, the size of the order may also play a role. Larger orders that require additional time for preparation might incur a different fee structure. Furthermore, if a user applies any promotional codes or discounts, this may impact the final delivery fee as well. To explore specific delivery charges for a particular order, users can check the app or website. The detailing of the delivery fee will be clearly stated during the checkout process, allowing users to understand their total costs before finalizing the order. For the most accurate information, looking on the current web page will provide detailed insights regarding delivery fees....

Is there a minimum order amount for Postmates delivery?

Postmates does have a minimum order amount that can vary depending on the restaurant or store from which a customer is ordering. Typically,...

Postmates App Support

Are there any restrictions on what I can order through Postmates?

Yes, there are certain restrictions on what can be ordered through Postmates. The platform usually allows customers to order food, Furthermore, there are restrictions on delivery to certain locations, such as military bases or private communities that do not permit third-party deliveries. It is always a good idea to review the specific guidelines on the Postmates app or website, as they provide up-to-date information regarding what can be ordered and any geographical restrictions that may apply. For further clarity, you can look on their current website for detailed information....

How can I update my delivery address in the Postmates app?

To update the delivery address in the Postmates app, a user can follow a few straightforward steps. First, open the Postmates app on...
We look to the Postmates issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Postmates issues reported to GetHuman
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