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Postmates Customer FAQ

Top Answers & How-to Guides

How do I Contact Postmates Customer Service?

The question we are asked most often is about how to talk to Postmates customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Postmates Email and Password?

Postmates customers who need to recover their Postmates email and password have steps they can take to do so. Perhaps the...

How Do I Sign Up for Postmates?

The company leverages advancing technology to connect customers with over 600,000 merchants and deliver their items of choice....
Ask any question you have about Postmates customer service, get an answer now.

Recent Postmates Customer Questions

I don’t have a postmates account. I placed an order with a restaurant that never got drlivered

If you placed an order without a Postmates account and it was not delivered, you may not have access to the typical support options available to registered users. Please check for any confirmation emails you received regarding the order, as they may provide further details. For assistance regarding the order, you may find relevant contact information linked on this page.
Asked Oct 25, 2024 7:21 PM

I need a copy of my receipt for 05/22/2023”4

For a copy of your receipt, you can access it easily through the Postmates app or website. Go to your account and select the order for which you need the receipt. You should then see a detailed order summary, which includes the receipt. If you want a physical copy, simply screenshot or download the receipt and print it. Postmates also sends an email confirmation for every completed delivery, which includes a receipt. So, you can check the email linked to your Postmates account for that specific order.
Asked May 31, 2024 4:58 PM

How do I know if my order was received? There was no text or email. I tried 3 or 4 times but I only want one order.

After placing an order on Postmates, you should see a confirmation screen, obtain an email confirmation, or see your order under the 'Your Orders' section of your account. If you do not see this confirmation, your order may not have gone through. Occasionally, a brief delay may occur and your order may appear after a few minutes. However, if your order still isn't showing up after a wait, it's possible the order didn't process correctly. As you've mentioned that you tried multiple times, we recommend checking the 'Your Orders' section to make sure you're not charged for multiple orders. If you have concerns, reach out to Postmates support via the contact link on this page.
Asked May 16, 2024 1:04 AM

How do I check my balance on a Visa Postmates card

To check your balance on a Visa Postmates card, log into your Postmates Fleet account. Once you're logged in, navigate to the earnings tab in the Fleet app. Here, you'll see your total earnings, including whatever balance is present on your Postmates Visa card. Keep in mind that your earnings and card balance may not be the same, since you can choose when to cash out your earnings to your card. Your balance will only reflect the amount you've already transferred to your card.
Asked Mar 10, 2024 2:05 AM

I added more tip after delivery , need change. Was more than meant to.

We understand how that could be a concern. However, once a tip has been added and submitted on Postmates, it cannot be altered or changed. This is to ensure the swift processing of the drivers' earnings. To avoid this situation in the future, kindly double-check the amount you've input before finalizing your tip.
Asked Mar 6, 2024 4:10 AM

Help me with my Postmates customer service issue

Gift Card Management

How Do I Check the Balance on My Postmates Gift Card?

It's easy to learn the balance of your Postmates gift card. Log into your account online or through your mobile app and add the...

How Do I Request a Refund to a Gift Card from Postmates?

If something went wrong with your Postmates order, you can request that the company credit a refund to your Postmates gift...

How Do I Buy a Gift Card from Postmates?

Gift cards are always a safe gift to give to someone, but they are also a great way to keep track of your own spending, so...

How Do I Send Someone a Postmates Gift Card?

Postmates, which was recently acquired by Uber, allows customers to purchase and send gift cards to loved ones. Gift cards can...

How Do I Use My Postmates Gift Card for My Purchase?

Using a Postmates gift card to pay for your purchase is easy using the online portal or app. Postmates gift cards can be added...

What Do I Do If My Postmates Gift Card Balance Won't Load?

Postmates, owned by Uber, uses Uber gift cards. If your Uber balance won't load properly after redeeming your gift card then...

App Support

What Do I Do If I Did Not Receive My Confirmation After My Onboarding Appointment at Postmates.com?

It's crucial to ensure that you receive a confirmation message after an onboarding appointment. However, sometimes this fails...

How Do I Report an Issue with a Menu on Postmates.com?

Postmates.com is a website and app that allows you to order food for delivery from local restaurants. If you are having issues...

Does Postmates Deliver to Hospitals?

Being forced to eat food that does not impress while you are in a hospital is frustrating. Thanks to Postmates since you can...

What should I do if I experience issues with the Postmates app?

If a user faces difficulties with the Postmates app, they can try updating the app, checking their internet connection,...

Ordering Process

How Do I Order Delivery from Postmates?

Customers who wish to order through Postmates have several ways they can do this. They can order through the web app, or order...

How Do I Check the Status If My Delivery from Postmates?

A lot of people use Postmates to have food and other goods delivered to them. To enjoy the advantages offered by this company,...

Can I schedule a Postmates delivery in advance?

Customers have the option to schedule a Postmates delivery in advance, choosing a specific date and time for their orders. This...

What are the delivery options available through Postmates?

Postmates provides a range of delivery options, including food from restaurants, grocery items, and retail products through its...

Delivery Issues

What Do I Do If My Postmates Delivery Is Late?

Postmates customers who are faced with a late delivery have several options they can take to resolve the issue. Depending on he...

What Do I Do If My Postmates Delivery Is Missing?

Postmates offers good and food deliveries in the 50 American states. You can order the goods that you want using the Postmates...

Can I Get a Refund If Postmates Takes Too Long?

You can get a refund from Postmates when you receive your order late. However, the company will first check the delivered...

What do I do if my Postmates order is wrong?

If you're experiencing issues with a Postmates order, the best way to resolve it is by contacting their Customer Support team....

What happens if the restaurant I ordered from is closed?

If a customer's ordered restaurant is closed, they will usually be informed through the app or email. The order will be...

How long does it take for a Postmates delivery to arrive?

Delivery times with Postmates typically range from 30 to 60 minutes but can vary due to factors like distance, demand, and...

Account Management

How Do I Recover My Postmates Email and Password?

Postmates customers who need to recover their Postmates email and password have steps they can take to do so. Perhaps the...

How Do I Sign Up for Postmates?

The company leverages advancing technology to connect customers with over 600,000 merchants and deliver their items of choice....

How Do I Call Postmates?

Postmates offers good quality and reliable delivery services. However, minor issues are experienced from time to time. If you...

How Do I Check My Application Status with Postmates?

If you have submitted your application to Postmates, you can check its status very easily with these helpful tips.

Order Issues and Refunds

How Do I Get a Refund for My Postmates Delivery?

Learn all the ways you can contact Postmates for a refund on your recent Postmates order.

How Do I Get a Refund from Postmates?

This short article will walk you through the steps needed to take in order to get a refund from Postmates through several methods.

How do I get a refund on Postmates?

Postmates allows you to order food through their app, pay for the order and delivery fee, and have it delivered to your...

Payment and Fees

What payment methods does Postmates accept?

Postmates offers various payment options for users, including major credit and debit cards, PayPal, and Postmates credits....

How does Postmates calculate the delivery fee?

Postmates determines delivery fees based on various factors including distance, demand, and order size. Greater distances...

Is there a minimum order amount for Postmates delivery?

Postmates does set a minimum order requirement that can vary by restaurant or store, typically ranging from a small amount to...

Postmates App Support

Are there any restrictions on what I can order through Postmates?

Postmates has restrictions on orders, such as banning alcohol, tobacco, and age-restricted items unless age is verified. Not...

How can I update my delivery address in the Postmates app?

To change the delivery address in the Postmates app, users should open the app, go to the account section, select the address...
We look to the Postmates issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Postmates issues reported to GetHuman
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