Priceline Customer Service Issues

Archive 38

The following are issues that customers reported to GetHuman about Priceline customer service, archive #38. It includes a selection of 20 issue(s) reported October 29, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am seeking a refund for the flight I booked for J. S. I canceled the reservation on the same day it was made. Following your email and voicemail, I promptly reached out, as requested. Upon calling back the same day, your representative mentioned the flights were canceled, concluding the call. However, I was then informed that there is an outbound flight for J. S. from Seattle to Houston and a return from Houston to Seattle, both of which I did not approve. I specifically requested the cancellation of all flights, which was confirmed during the call. I agreed to receive credits but faced hurdles when trying to use them through Priceline. I now wish to receive a refund instead or have a flight for myself for Dec 4-8, separate from J. S.'s reservation. Assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman5414539 on четверг, 29 октября 2020 г., 16:09
I am reaching out regarding a booking made through Snap Travel on July 9th in SeaTac, Washington. I have encountered issues with Snaptravel and was advised by the Red Roof Inn, SeaTac, to contact Priceline as they are a partner company. I did not occupy the room due to my partner lacking identification. Despite Snaptravel offering payment to the hotel, it was declined, and I ended up being charged the full amount. Snaptravel was aware of the situation but insisted I seek a refund directly from the hotel. This experience has been frustrating due to the lack of resolution and communication. Thank you, Michele N.
Reported by GetHuman5420024 on суббота, 31 октября 2020 г., 7:04
I reserved a room at the Downtowner Boutique Motel in Las Vegas. When I arrived, they said they were only accommodating out-of-towners and directed me to another affiliated location. At the new place, they wouldn't accept the credit card I had, leaving me unable to get a room. Despite this, they still charged me $57 for the reservation. I am adamant about getting a full refund. I will not tolerate any mention of cancellation fees. I refuse to pay for services I did not receive. Thank you.
Reported by GetHuman5421593 on суббота, 31 октября 2020 г., 20:51
I am currently distressed. My spouse and I made flight reservations from El Paso TX to Chattanooga TN for trip number [redacted]-[redacted]-[redacted]-45. As ACTIVE DUTY ARMY personnel stationed at Fort Bliss, we are bound by military orders regarding our living arrangements. Unfortunately, El Paso is experiencing a severe surge in COVID cases. Regrettably, my wife has tested positive for COVID, preventing her from attending a family wedding. I have tested negative, but we fear the risk of reinfection or transmission. We have decided to cancel her ticket and forego any future travel credits as we will be relocating. I am disappointed by the response from Priceline when I requested a refund for her ticket due to these unforeseen circumstances. We are not at fault for her illness and wish to avoid any further health risks. I implore for a refund rather than a credit to ensure compliance with military quarantine protocols upon my return. Your assistance in processing a refund for her ticket and canceling her travel reservation would be greatly appreciated.-CAPT William B., US ARMY
Reported by GetHuman-livgren on суббота, 31 октября 2020 г., 21:26
I booked an American Airlines flight through Priceline that was canceled due to mechanical issues. Despite canceling my Avis Car Rental within a reasonable time frame after the flight cancellation, Priceline refused a refund of $[redacted].60, claiming it was past the allowed 48 hours. The situation is frustrating, especially since I missed a relative's funeral because of the canceled flight. I urge Priceline to refund the $[redacted].60 for the unused car rental as a resolution to this matter.
Reported by GetHuman5438501 on пятница, 6 ноября 2020 г., 13:52
I made a booking for a flight from GNV to PITT for my husband and myself on 10/22. Due to a family emergency, I couldn't make it, but my husband informed the airline. Priceline marked me as a no-show, but American Airlines didn't. This led me to forfeit the outbound flight, which I believe shouldn't have affected the return flight on 10/27. After rebooking for 10/24, I encountered issues with one-way versus round-trip bookings. Multiple flights and cancellations later, I have been charged for supposedly canceled flights. I feel scammed out of money and hope for a resolution promptly. I am disappointed in the experience and am hesitant to use or recommend Priceline moving forward.
Reported by GetHuman4360365 on пятница, 6 ноября 2020 г., 15:08
I recently made a reservation over the phone using a $[redacted].40 credit from a previous flight that I had to postpone due to Covid policies. Unfortunately, I was informed that I couldn't change the time of the flight. To my surprise, I was charged an additional $[redacted].00 on top of my credit, despite there being cheaper flight options available. The company's website clearly outlines a 24-hour cancellation policy, a price match guarantee (even with credit), and no change fees. I believe I should either receive reimbursement or be allowed to apply the credit toward my next flight at the advertised price. However, the airline is asking for an extra $[redacted].00 on top of the $[redacted].00 I have already paid. Any assistance or advice on how to proceed would be greatly appreciated. Thank you.
Reported by GetHuman-iliajime on понедельник, 9 ноября 2020 г., 4:20
I recently cancelled a trip and was informed that I had received airline credit with Alaska Airlines and United Airlines. Upon trying to redeem this credit for a new flight, I encountered difficulty navigating the automated system when calling. The system prompts me regarding the previous trip, restricting me from speaking with a representative as it is still more than 7 days away. It then requests dates for a new reservation, which I don't have as I want to use my existing credit. Due to this automated loop, I am unable to proceed and book my new trip. I am seeking guidance on resolving this issue promptly. Thank you.
Reported by GetHuman-bimkak on среда, 11 ноября 2020 г., 17:38
Recently, during our stay at Red Roof Inn San Dimas, my daughter's medical condition caused a need for extending our reservation, which the manager was unwilling to accommodate. Despite informing the front desk about the extended booking, we were unexpectedly asked to check out. The lack of communication and support from the hotel staff left us feeling abandoned, especially in a place with security concerns and disturbances. In such challenging circumstances with my daughter's health, we were left with no choice but to find alternative accommodation. The overall lack of amenities and service, such as coffee and clean towels, further added to our disappointment. As we continue our search for a new residence, the additional stress of relocating amidst these difficulties is disheartening.
Reported by GetHuman5457699 on четверг, 12 ноября 2020 г., 20:19
Subject: Request for Refund Due to COVID-19 Restrictions I am contacting you to request a refund for my flight and car rental due to unforeseen circumstances related to the Chicago State lockdown announced on November 16, [redacted], just four days before my scheduled travel from November 19 to November 22, [redacted]. I booked a cash bundle for a flight, hotel, and car rental on November 9, [redacted], with the understanding of Priceline's "No hassle Cancellation" policy. The booking confirmation number is [redacted]-[redacted]-[redacted]-45. Despite multiple attempts to resolve this issue through customer service hotlines, I have been directed back and forth between American Airlines, Dollar rental, and Priceline due to the booking being a third-party contract paid through Priceline. As a customer who values honesty and fairness, I kindly request a review of my refund request for the non-refundable car rental and flights totaling $[redacted].72 for flights (QPBHFV) and $[redacted].99 for the rental car (J[redacted]). I have attached details of Chicago's travel restrictions released on November 16, [redacted], for your reference, highlighting the unforeseen circumstances that led to my request for consideration and a resolution that aligns with your commitment to customer satisfaction. Thank you for your attention to this matter, and I await your response. Sincerely, S.M. [redacted] [redacted]
Reported by GetHuman5470079 on вторник, 17 ноября 2020 г., 12:55
I stayed at Extended Stay in Ontario, California three weeks ago and have yet to receive my return. They mentioned I need to get the refund from you instead of them. I'm disappointed as I was told the money was refunded to my card, which wasn't true. I demand my money back as during my stay, I had no water for two days. I believe I should be compensated for this inconvenience. The lack of communication and false information has left me upset and dissatisfied with the entire experience.
Reported by GetHuman5486944 on понедельник, 23 ноября 2020 г., 16:10
I mistakenly made a hotel reservation for the wrong date and contacted Priceline to see if they could change it. They informed me that they couldn't change the date but advised me to make a new reservation for the correct date, promising to cancel the incorrect one. Relying on their assurance, I made a new booking and requested a refund. However, after days of uncertainty, they sent an email refusing the refund due to the booking being non-refundable. My issue is not about the refund policy but about their misleading instruction. If they had been upfront about not being able to alter the booking, I would have adjusted my plans accordingly. Instead, they guided me to make a new reservation under false pretenses. Despite providing evidence of their misleading guidance, including text messages and transaction details, Priceline remains unresponsive to my requests for clarification and resolution.
Reported by GetHuman5492462 on среда, 25 ноября 2020 г., 8:40
On November 15th at 5:32 pm, I went to the Dollar car rental counter at Tyson McGhee airport and presented my Priceline reservation from September 3. The agent mentioned the price was nearly $[redacted] higher than my booking. Initially, he was unsure about adjusting the amount but then consulted his supervisor. After some time, he returned and mentioned that arriving at 5:32 pm instead of 5:30 pm shouldn't impact the price. He manually calculated the discrepancy and offered to adjust it to within a dollar, to which I agreed. However, when he tried to process the payment, it was declined, and he stated I would have to wait 24 hours to retry. The agent stated this had occurred before and attributed the issue to Priceline not accurately reflecting the 30% discount on the Dollar website.
Reported by GetHuman5501536 on суббота, 28 ноября 2020 г., 20:23
I booked a flight to Cambodia through Jaimie for a 6 am departure today. Unfortunately, the front desk did not accept my rapid COVID test. Jaimie mentioned that in case of COVID-related issues, I could get an exchange or refund. After speaking with Sherry, who had microphone problems, she promised to call me back in an hour after checking with the airline. I stressed the importance of her call so I could schedule my next COVID test correctly. Despite her assurance, it has been 6 hours, and I've been waiting on hold for 40 minutes listening to guitar music. I need assistance with my travel ticket as I plan to adjust my COVID test based on the new flight details.
Reported by GetHuman-dtanmoeu on среда, 2 декабря 2020 г., 1:09
Hello, I made a booking for a flight on 12/21/[redacted] with Trip # [redacted]-[redacted]-[redacted]-44 on Flight [redacted]. Initially, I selected my seats and confirmed my itinerary for a flight from MYR to ATL and then to VPS, FL. However, upon reviewing my itinerary, I discovered that there has been a change, and now the route goes from MYR with a layover in CLT before reaching ATL and finally VSP. I am disappointed by this alteration as I had specifically searched for the best-priced option from MYR to ATL and then to VSP. I am hoping to revert to my original purchase. Your prompt assistance on this matter is greatly appreciated as time is of the essence. Thank you, Constance K.
Reported by GetHuman5512159 on среда, 2 декабря 2020 г., 3:42
I am becoming increasingly frustrated. Upon arrival, the room I was given was in a terrible state with dirty linen and multiple bags of garbage. I switched to another room, but there was no breakfast available as advertised, and the hotel had no laundry services. I am upset about the cleanliness and safety of the initial room, especially concerning the possibility of exposure to COVID-19. I believe some form of compensation is necessary, even if it's not a full refund. Thank you.
Reported by GetHuman5521033 on пятница, 4 декабря 2020 г., 14:29
I accidentally booked my room this morning for Monday, but it was meant to be for Monday morning. Oops! Apologies for the confusion. Currently outside the motel, it's cold and challenging to communicate with the staff. I am a long-time customer who annually rents a beach house from September 15 to May 15. Due to renovation delays, I'm staying at the motel for about 3 weeks. However, I haven't received any incentives for this extended stay nor clear information on weekly rates as advertised. Can you please assist me in changing my reservation from the 7th to the 6th? I sincerely regret the mistake. As a truck driver with over 35 years of experience on the road, I have been a loyal customer for many years. I hope we can resolve this promptly. Thank you.
Reported by GetHuman5527621 on воскресенье, 6 декабря 2020 г., 18:26
When I made my reservation, I specifically selected a 2 pm pick-up and drop-off time as my flight isn't until after 5 pm. Somehow, before completing my reservation, the time must have reverted back to 12 pm without me realizing. I reached out to Budget to adjust the time, but they mentioned that since I booked through Priceline, I needed to contact Priceline for any changes. Unfortunately, Priceline informed me that they were unable to modify the reservation without incurring fees. It's frustrating that such a simple change of just two hours seems so challenging. It doesn't make sense to leave earlier than needed just to spend extra time at the airport. Budget also mentioned I would be charged for a full day if I drop off the car at 2 pm with the scheduled 12 pm return time.
Reported by GetHuman-fatmamam on вторник, 8 декабря 2020 г., 15:38
I recently booked a vacation package through Priceline for December 9th. However, I am facing an issue with the car rental as it was supposed to be picked up in Los Angeles, but it was booked for Las Vegas instead. Despite my attempts, I have not been able to change it. I am frustrated with this situation over a mere $37 and do not wish to deal with this hassle any further. I might be forced to take legal action if this matter is not resolved promptly. I simply need the rental car location to be adjusted, and I am finding it difficult to understand why this has become such a challenge.
Reported by GetHuman5535307 on вторник, 8 декабря 2020 г., 22:38
Yesterday evening, I made a reservation with American Airlines through Priceline.com using my Amex credit card. I was charged $[redacted], $2.50, and $1 without receiving a confirmation receipt. Despite visiting American Airlines customer service at Hartsfield airport in Atlanta, I was informed that they couldn't assist as the booking was not made through American Airlines' official website. I then made a second booking, for which I was charged $[redacted] and $1. I received a confirmation email for the second booking but not the first. I kindly request a refund for the initial deduction that did not result in a booking. Thank you.
Reported by GetHuman5536244 on среда, 9 декабря 2020 г., 7:37

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