Hello, please help.**First agent was "Grace" and then "ANGELA" who was very rude and wo...

GetHuman-madebyke's Problema con un problema de reserva con Priceline de julio 2022

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The issue in GetHuman-madebyke's own words
Hello, please help.**First agent was "Grace" and then "ANGELA" who was very rude and would not honor the price match guarantee on your site.**Priceline trip number:****-***-***-***email: *****@***.com (account email used)**Price match guarantee not honored AGAIN when calling customer service - agent argued with me for ** minutes and refused to honor the better price because she "could not find it" - I was more than happy to submit screenshot (attached.)**CHAT TRANSCRIPT:**There was nowhere to enter coupon code. Read*Priceline Virtual Assistant* at **:**, Jul *:*Sure, I can help you with that. First, I'll need to find your Trip.*Priceline Virtual Assistant* at **:**, Jul *:*Could I have your Trip number, please? If you don't have it say 'I don't have it'.*You* at **:**, Jul *:*********US* Read*Priceline Virtual Assistant* at **:**, Jul *:*Sorry, I couldn't recognize this number. Could you try again please?*Your Trip number can be found on your confirmation email or itinerary.*You* at **:**, Jul *:****-***-***-** Read*Priceline Virtual Assistant* at **:**, Jul *:*Thanks. I'm checking our system now to find your Trip.*Priceline Virtual Assistant* at **:**, Jul *:*Great, I found your Trip! For your security, can you please confirm your Phone Number or Email Address that you used when you booked this Trip.*You* at **:**, Jul *:*********** Read*Priceline Virtual Assistant* at **:**, Jul *:*Thanks. I'm checking our system now to find your Trip.*Priceline Virtual Assistant* at **:**, Jul *:*Thanks KELI,*Ok, I've found this Trip:*Trip number *********** : Payless Car Rental at undefined on July **, ******Would you like to continue with this?*You* at **:**, Jul *:*Yes Read*Priceline Virtual Assistant* at **:**, Jul *:*Thank you for verifying your information for TRIP ***********, Keli. We are transferring you to a Rental Car agent now to discuss your Travel question*Priceline Virtual Assistant* at **:**, Jul *:*Please be patient while we connect you to an agent.*Priceline Virtual Assistant* at **:**, Jul *:*Our wait times are running longer than normal, so this may take a few minutes.*In the meantime, if you are looking to cancel your Trip, make changes, or place a special request you can find these options (if they are available) on your itinerary under the My Trips section.**We will be with you as quickly as possible.*Grace* at **:**, Jul *:*Hi. I will check your records and look into assisting you. Please provide me with your full name and email address.*You* at **:**, Jul *:*Keli Spanier, *****@***.com Read*Grace* at **:**, Jul *:*Thank you. Please allow me a moment to check on your reservation.*Grace* at **:**, Jul *:*I am still checking your records, please allow me few more minutes.*Grace* at **:**, Jul *:*Keli, are you trying to add a coupon from Priceline?*You* at **:**, Jul *:*Yes, but there is nowhere to enter one. Read*You* at **:**, Jul *:*I guess I need to cancel the reservation. Read*Grace* at **:**, Jul *:*Our coupons provides instant discounts on Express Deal rental car purchases. Since your reservation is not an Express Deal reservation, we are unable to apply the promo code or discount.*You* at **:**, Jul *:*Please cancel it, I was under the impression that I could use a code. Read*Grace* at **:**, Jul *:*Let me check that.*You* at **:**, Jul *:*? Read*You* at **:**, Jul *:*It looks like the chat keeps disconnecting. Read*Grace* at **:**, Jul *:*Keli, I checked on your important request but the cancellation policy of your reservation does not allow me to change, cancel or refund your reservation.*You* at **:**, Jul *:*I literally JUST made the reservation and only clicked confirm because I figured there must be a place to put a code in on the next page. This is a little ridiculous. Read*You* at **:**, Jul *:*Please cancel the reservation. Read*Grace* at **:**, Jul *:*Our ability to assist you is regulated by the contract which was stated to you before booking. It stated that all reservations are non-changeable and non-refundable once booked. I know you just booked this, but we are unable to change or cancel your reservation.*You* at **:**, Jul *:*Also on your FAQ pages it said I could enter the code in. So why am I being punished here? Read*Grace* at **:**, Jul *:*Our coupons has restrictions and your reservation does not qualify for the coupons we offer.*You* at **:**, Jul *:*Well I obviously didn't know that, or I wouldn't have made the reservation. Read*Grace* at **:**, Jul *:*I understand you are unaware* however, we will be unable to provide a different resolution. Our booking restrictions were presented before booking, and our coupons restrictions are also presented with along with the coupon.*Grace* at **:**, Jul *:*I am sorry that we cannot provide the resolution you require from us.*You* at **:**, Jul *:*There isn't even anywhere where it says what type of reservation. I will dispute the charge on my card. Read*Grace* at **:**, Jul *:*We will understand if you have to contact your bank to discuss your current situation. I will document this on your records. We will provide them with any requested information regarding your purchase. Let me thank you for your time today.*You* at **:**, Jul *:*Additionally, your website says you will price match, and I have found a cheaper rate on the Payless Car Rental website. Read*You* at **:**, Jul *:*$ ***.** is the price on the Payless website. Read*ANGELA* at **:**, Jul *:*Best Price Guarantee is not applicable for non-members*You* at **:**, Jul *:*I am logged in as a member right now. Read*You* at **:**, Jul *:*So try again at refusing to help me. Read*ANGELA* at **:**, Jul *:*You was not logged in as a member when you made this reservation so I cannot price match this reservation and if you are logged in as a member now I still cannot price match because this reservation was not made under a Priceline profile.*ANGELA* at **:**, Jul *:*Anything elese?*ANGELA* at **:**, Jul *:*Anything else?*You* at **:**, Jul *:*I was logged in. I created the account to get a better rate. Read*You* at **:**, Jul *:*My Priceline profile is under *****@***.com. That is the account I was logged into when making the reservation. Read*ANGELA* at **:**, Jul *:*Again as I mentioned above you created the profile after you made the reservation not before so the reservation was not made with Priceline profile.*You* at **:**, Jul *:*No, I did not. Read*You* at **:**, Jul *:*Why is the itinerary magically listed in my profile then? Read*You* at **:**, Jul *:*As I have already said, I WAS logged in to my profile before making the reservation. Read*ANGELA* at **:**, Jul *:*VIP Non*Member*You* at **:**, Jul *:*I realize you have NO interest in shaving off a measly ** dollars, but now that you've been extremely rude, I have no issue wasting more time making that happen. Read*ANGELA* at **:**, Jul *:*That is the status on the reservation*ANGELA* at **:**, Jul *:*It is listed as non-member and we cannot price match*You* at **:**, Jul *:*I created my account today to get a better rate. Then I booked the car. It's quite simple. Read*ANGELA* at **:**, Jul *:*No you did not

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Priceline

Problema con un problema de reserva
Reported by GetHuman-madebyke
jul. 7º, 2022 - hace un mes
Not resolved
Visto por 2 clientes hasta ahora
Problema similar a 499 otros
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Timeline

GetHuman-madebyke comenzó a trabajar en este problema
jul. 7º 12:22am
GetHuman-madebyke indica que el problema aún no se ha solucionado.
jul. 7º 12:22am
GetHuman-madebyke indica que el problema aún no se ha solucionado.
jul. 7º 12:22am
GetHuman-madebyke indica que el problema aún no se ha solucionado.
jul. 7º 12:22am