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RCA / Thomson Electronics Customer FAQ

Top Answers & How-to Guides

What is RCA / Thomson Electronics's Phone Number?

The question we are asked most often is about how to talk to RCA / Thomson Electronics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent RCA / Thomson Electronics Customer Questions

How do I activate my warranty for my RCA 8' Tablet that has a broken screen

To activate your warranty for your RCA 8" Tablet, you would typically need your purchase receipt and the device's serial number. If it was bought new, it should have come with a warranty card or other materials detailing the warranty activation process. Please refer to these materials and follow the instructions provided. Depending on the terms of your warranty, damage such as a broken screen might be covered. If not, you might need to pay additional charges. Warranty terms and coverage may vary, so make sure you're familiar with your specific warranty details.
Asked Jun 5, 2024 5:27 AM

Help me with my RCA / Thomson Electronics customer service issue

Device Setup

How Do I Factory Reset My Rca Tablet?

This article describes how to do a factory reset, also known as a hard reset, on your RCA tablet. Detailed instructions are...

How do I change the settings on my RCA TV?

To adjust the settings on an RCA television, power it on and press the 'Menu' button on your remote. Navigate through options...

How do I connect my RCA device to the internet?

Connecting an RCA device to the internet involves accessing the settings via the remote control to select network options....

What troubleshooting steps should I take if my RCA remote is not working?

To troubleshoot a non-working RCA remote, first check and replace the batteries, ensuring correct installation. Clear obstacles...

Warranty and Support

What is the warranty period for RCA/Thomson Electronics products?

RCA and Thomson Electronics generally provide a one-year warranty on many consumer products, covering defects from normal use....

What are the warranty terms for RCA products?

RCA products generally come with a limited warranty that varies by product type, with most consumer electronics covered for one...

Technical Specifications

What are the supported video formats for USB playback on RCA Blu-ray players?

RCA Blu-ray players generally accept multiple video formats for USB playback, including MP4, AVI, MKV, and MOV. Compatibility...

What is the recommended screen size for my RCA LED TV in a given room size?

The optimal RCA LED TV screen size depends on factors like viewing distance, room layout, and personal preference. For an...

What are the HDMI ARC and CEC features on my RCA soundbar?

HDMI ARC allows seamless audio transmission between your RCA soundbar and television with a single cable, eliminating the need...

What should I do if my RCA device is not turning on?

To troubleshoot an RCA device that won't turn on, first ensure it's securely plugged into a working outlet, checking the power...

How do I update the firmware on my RCA device?

Updating firmware on an RCA device enhances performance and features. This is usually done via a stable internet connection in...

Product Compatibility

How can I find compatible accessories for my RCA products?

To find accessories compatible with RCA products, identify your product model and search online using this information. The...

What types of RCA devices are available?

RCA offers a wide range of devices including televisions, audio equipment like stereo systems and soundbars, as well as home...
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RCA / Thomson Electronics issues reported to GetHuman

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