ROBLOX Customer Service Issues

Hello Roblox, I am having trouble accessing my regular account. It keeps saying the username is incorrect since I haven't played in a while. My account is Bcb_Jasyn. The system is asking for a username reset, but I am unsure what to do. I have attempted to log in multiple times without success. Could you provide assistance? Thank you.

My account was terminated due to unauthorized purchases made by my mother. Though she had initially approved them, she later mistakenly refunded the transactions thinking they were suspicious. We are now seeking assistance to reinstate the account. My mother has not received the refunded money yet but is willing to let go of it in order to resolve this matter and restore my account. We are uncertain if contacting the bank would be helpful in this situation. Any help in reversing the charges and recovering my account would be greatly appreciated. If more evidence or a call from my mother is needed, please contact me via email. Username: XXSupremeInfinity Display Name: AzerVoid

My account got terminated due to unauthorized purchases made by my mother, although she had initially approved them. Last week, while reviewing transactions with her bank, she unintentionally requested refunds for the purchases made on the account, thinking they were suspicious. Upon realizing the error, she's acknowledged the mistake. We are eager to rectify this situation and seek guidance on how to reinstate the account. Unsure if involving the bank will be beneficial, we are open to suggestions. For any further verification required, or to arrange a call with my mother, please reach out to me via email at [redacted] Username: XXSupremeInfinity Display name: AzerVoid

Hello, I've been trying to address my moderation concerns without success through multiple channels. I believe my account has been unfairly moderated during gameplay resulting in a 7-day ban due to a voice chat incident. Despite keeping my microphone off for most of the game, I was banned after defending myself against rude comments and reporting inappropriate behavior. I have support from at least 6 players who can attest that I was abiding by community rules. My username is tanaswrId, with a capital "i" instead of the final "l". This ban has upset me as I strive to follow guidelines. I kindly request a review of my situation and the removal of the ban. I am willing to record my gameplay as evidence of my compliance in the future. I enjoy the game and wish to continue playing, especially since I've invested significantly in robux.

My experience with Roblox has suffered due to age-related issues. Whenever I contact support and explain the problem, I receive the same generic response after spending time detailing my concerns. Initially, I couldn't become a developer due to age restrictions hindering my ability to create a developer forum account. This limitation also prevented me from joining private servers unless I was friends with the host, causing me to miss out on various events. Furthermore, age ratings have restricted my access to many games on Roblox. Despite my account being 4 years old in terms of its existence, Roblox failed to acknowledge this fact and continued to provide automated responses. To resolve this, I'm requesting once more to update my birthdate to 7-6-[redacted].

My Roblox account was hacked and subsequently deleted or banned, preventing me from accessing the game. I suspect it was used by someone else who made inappropriate comments, resulting in the ban. I would appreciate a review of the account as it might have been compromised from a different IP address. I believe the ban is unjust as I would not have made such remarks. I have invested a significant amount of money in the game and feel frustrated by this situation. I kindly request a thorough review of the account as I am unable to enjoy Roblox at the moment, and this has left me feeling upset.

I have unfortunately faced a second ban on Roblox for breaking safety rules, and I am seeking assistance. The first ban lasted one day, and this time it is a week. After a ban ends, there is usually a "re-activate my account" button on the page post-logout, but it was unintentionally clicked by my younger sister, leading to account deletion. I hope for help in recovering my account, as I heavily invested in the game and purchased numerous items and game passes. My username was callmeurfriend1. Despite reaching out to Roblox with minimal response, I still wish to regain access to my account. Thank you.

I am having trouble accessing my account despite having it since [redacted] and completing numerous transactions. Due to hacking attempts, I am unable to reset my password. My cousin added their email and a pin, but has since forgotten it. I am unsure whose email is associated with the account. I have valid proof of ownership through past transactions. I would greatly appreciate if you could assist in resetting the password, email, and pin. Please review the purchase history to verify ownership. You can contact me at [redacted] to proceed with the necessary steps. I will be reaching out for further support to regain access to my account.

I recently deleted the email account associated with my Roblox account "JustPhoque." Now, when I try to log in, it prompts me to verify through the deleted email. I would like to update the email on the account from "[redacted]" to "[redacted]" I've been seeking assistance for four days without any success. Kindly allow me to access my account or update the email to "[redacted]" so I can regain control. This account holds sentimental value as I've had it since I was 12, and I am now 18. It contains significant progress in various games. Your help is greatly appreciated.

Subject: Urgent Roblox Account Security Concern Greetings, I believe my Roblox account, RedDragonZone, may have been compromised. I am uncertain and seek your assistance to verify this matter and recommend necessary actions. I have a Premium subscription on Roblox with [redacted] Robux which were credited to my account on the 30th. Recently, I have noticed transactions on my account occurring during my school hours, indicating unauthorized access. Notably, on the 31st of January [redacted], between 10:02am and 10:03am, there was a purchase of 6 Ride-A-Pet-Potions in Adopt Me worth [redacted] Robux. I kindly request immediate guidance on addressing this issue and securing my account. Thank you. Best regards, Wyatt (RedDragonZone)

I am Lisa Ford. I bought $30 in digital gift cards for my son, but he can't use them to play as expected. There is no option to convert the credits on his account even though I can see he has $30 available. I have tried reaching out through emails and phone calls to customer service multiple times with no response. My son is disappointed because he can't use what I purchased for him. I feel frustrated and like I have been taken advantage of. I need someone to help me resolve this promptly. Please get in touch with me at [redacted]. I expect a response soon or I will have to seek legal advice.

I am currently facing difficulty accessing my Roblox account due to changing email addresses and passwords to protect myself from my ex-husband. Unfortunately, he managed to delete all my boards on Pinterest. Since I have moved from Florida to the Netherlands, I no longer have access to the email address and phone number linked to my Roblox account. Despite providing proof of past Robux purchases for myself and my sons, Roblox support keeps directing me to reset my password through the old email and phone, which I can't access. I have explained this to them multiple times, but I am not making progress. How can I reach someone at Roblox who can assist me in regaining access to my account?

Hello, I'm Daniela and I'm 14 years old. I need help with my Roblox account, Agus140409, that I haven't been able to access since January 28 when Roblox crashed. I was playing murder mystery 2 with friends, but now I can't log in. I'm not sure if I did something wrong. I don't have the purchase invoices for Roblox gift cards, but I may have some of the codes. I haven't had Robux for a few months. I know details like the pin, but I'm unsure why I can't log in. My mom is busy, so I'm reaching out here to see if anyone can assist me. Thank you.

My son's account was compromised recently, and I am seeing charges from ROBLOX that I need to clarify. There was a charge on February 5th for $19.99, and I am unsure if this transaction was authorized or if it is related to the hacked account. The compromised account was under the username BIGMAN5366, while his new account is named BIGBOYPULLUPSYAYAYA. Additionally, my daughter has two accounts - THEPINKSTR and THEPINKSTR2, which might be linked to these charges. Your assistance in resolving this issue is greatly appreciated. Thank you, Jess Bartling

Dear Roblox Team, I am reaching out to you directly as I have not received responses to my previous messages. Recently, my account was compromised by a user on Discord who took valuable in-game items that I had worked hard to earn over 6 years. Although I was able to negotiate and regain access to my account, I discovered that it now has a parental email that does not belong to me or my parents, as well as an account pin that I did not set up. Additionally, the age on my account was altered from 14 to 10, preventing me from accessing the games I enjoy. This security breach has left me feeling incredibly insecure, and I kindly request that you investigate my account (username: quanminhtran2009) to remove the unauthorized email and pin. My family is deeply concerned about this situation, and I urge you to address this matter promptly so that I can resume playing Roblox without further disruptions. I have additional evidence of the Discord user's actions, and I believe swift action is necessary to safeguard my account. Thank you for your attention to this urgent matter. Sincerely, Quangminhtran2009

Dear Roblox team, I hope this message reaches you and you can assist me. Recently, my account was hacked on Discord, and the perpetrator altered my account details, including my age and associated email. Although I managed to regain control of my account, the parental email linked to it does not belong to me or my parents. Additionally, my age was changed, preventing me from accessing certain games. This security breach has left me feeling very insecure. Could you please remove the unauthorized email and account pin from my account (user: quangminhtran2009) to enhance its security? My family is concerned about this issue, and I urge you to address it promptly. Your prompt response and assistance in resolving this matter are greatly appreciated.

Hello Roblox team, I'm reaching out here because I haven't received responses to my messages. Recently, someone on Discord hacked my account and took items I spent over 6 years collecting. After negotiating, I got my account back, but it now has a parental email that isn't mine or my parents' and an account pin I didn't set. Additionally, my age was changed from 14 to 10, preventing me from playing the games I enjoy. I feel very insecure about this breach. My username is quanminhtran2009. I have evidence of the hack and I urgently need your assistance in removing the unknown email and pin from my account, as my family feels unsafe. I hope you can address this quickly so I can resume playing on Roblox. Thank you.

My Roblox account in Korea was permanently suspended 37 days ago. My friend gifted me Robux for my birthday, but it turned out to be from an unauthorized seller. Robux appeared in my account, but I was later banned. Feeling devastated, I've been mourning the loss as I face health challenges. I miss my account, especially since I cherish playing on Roblox. The username of my Roblox account is 007x_Ys. Any assistance in resolving the suspension would be deeply appreciated.

I was playing Blox Fruit and attempted to trade with someone on Discord. They sent me a link to join their private server, and when I clicked it and tried to log in to my Roblox account, my account was hacked. I urgently need help resetting my password and changing the email to [redacted] I am willing to provide any necessary pictures to prove ownership if needed. Please assist me with my Roblox account issue.

Yesterday, I submitted a report regarding the recurring account launch message issue in Roblox. Today, when I tried to log in, I was unable to access my account. Despite attempting to revert the changes and access my account via email, it appeared that someone had gained entry and altered both my password and email. Regrettably, I had not linked a phone number to the account, only an email. Although I implemented two-step verification, I am unable to regain access using my current password or alter it. I invested significant effort into my games, some of which remain incomplete. Upon checking my alternate account, I noticed that while I had only four friends, a user named Zegzizangi was listed in my friends' section, whom I do not recall adding or recognizing.