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Redbox Customer FAQ

Top Answers & How-to Guides

How do I Contact Redbox Customer Service?

The question we are asked most often is about how to talk to Redbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Lost the Case on My Redbox Order?

When in doubt call Redbox customer service. However, you also have the option of skipping the call and going to a Redbox kiosk and...

What Do I Do If I Lost the Movie Case for the Redbox Dvd?

Redbox is a movie and video game rental service that uses kiosk machines in locations such as supermarkets, convenience stores, and...
Ask any question you have about Redbox customer service, get an answer now.

Recent Redbox Customer Questions

What happens to the movies we have bought on Redbox

When you purchase movies from Redbox, the digital copies are linked to your account. You can stream or download them to your devices as long as you maintain access to your account. If you delete the app or lose access, your purchased movies may not be retrievable without logging back into your account. Redbox does not provide refunds for purchased movies.
Asked Mar 30, 2025 9:41 AM

Hi, I rented some DVDs about a week and a half ago and I haven’t returned them since now the daily fees gone up can I purchase the three movies and the money for each day go towards buying the DVDs?

Redbox automatically charges a daily rental fee for each day a DVD is kept beyond the initial rental period. If DVDs are kept long enough, they will eventually be auto-purchased, at which point you own them. The total amount charged will include the accumulated rental fees up to the purchase price.
Asked Jul 28, 2024 10:59 PM

How do I get refund for a non working DVD if I've already emailed Redbox and they're not replying with assistance

We're sorry to hear about your situation. While you've already emailed Redbox, please ensure you've provided the necessary details. This includes the exact issue with the DVD, rental location, and any error messages seen. If you don't receive a reply within 48 hours, check your email's spam or junk folder. In case the issue persists, we recommend using the contact link on this page. It provides the most current ways to reach Redbox's customer care. Remember to always keep a record of your communication for reference.
Asked Jun 19, 2024 4:01 PM

Redbox customer service number

For the most current Redbox customer service contact information, there is a link on this page you're viewing. You can use that to have your queries and concerns addressed promptly.
Asked Jun 19, 2024 3:27 PM

I got over charged for 3 DVD rentals

If you believe you've been overcharged for your Redbox DVD rentals, it might be due to the rental period exceeding the limit. Charges continue daily until the disc is returned or until the maximum rental period is reached. If you're sure you've returned your DVDs on time and still got overcharged, there could be an error. Please contact the Redbox Customer Service through their official contact page on the Redbox website. They will look into the transactions and help resolve any billing issues you may have. Always remember to return your rentals to avoid extra charges.
Asked Apr 24, 2024 10:20 PM

Help me with my Redbox customer service issue

Promotions and Codes

What Do I Do If My Redbox Promo Code Does Not Work?

Customers enjoy the convenience and value of renting movies from Redbox. When your promo code doesn't work, you want to resolve the...

Can I use a Redbox promo code more than once?

Typically, Redbox promo codes are designed for one-time use only to encourage new customers or specific transactions. Each promo code...

Account Issues

What Do I Do If I Lost the Case on My Redbox Order?

When in doubt call Redbox customer service. However, you also have the option of skipping the call and going to a Redbox kiosk and...

What Do I Do If I Lost the Movie Case for the Redbox Dvd?

Redbox is a movie and video game rental service that uses kiosk machines in locations such as supermarkets, convenience stores, and...

Returns and Refunds

What Do I Do If the Redbox Movie I Tried to Return Is Stuck in the Machine?

Redbox is a movie and video game rental service that uses kiosk machines most commonly found in places such as supermarkets, convenience...

How Do I Get a Refund from Redbox?

If you rented a DVD or Blu-ray disc from Redbox and it is not working properly then there are some things you should do first before...

How Do I Return My Movie to Redbox?

Returning your movie to redbox is easy with these helpful tips.

What do I do if there's an overcharge on my Redbox account?

Redbox is a great company for movie rentals and video-on-demand. If you experience an overcharge on your account, follow these steps:...

How to notify Redbox if a DVD is damaged?

If you rented a DVD and brought it home only to find out it was damaged, Redbox has several courses of action to get your money back,...

What happens if I don't return my rental to Redbox?

If a rental is not returned to Redbox by the designated due date, the rental will typically incur late fees. These fees accumulate...

Can I return a movie to any Redbox location?

Yes, Redbox allows customers to return movies to any Redbox kiosk, regardless of where they initially rented the movie. This flexibility...

Rentals and Fees

How long can I keep a rental from Redbox?

When renting items from Redbox, customers typically have a set period of one night to enjoy their selections. However, the rental period...

Can I rent video games from Redbox?

Yes, Redbox does offer video game rentals in addition to movies. Customers can find a selection of popular video games across various...

Can I reserve a movie ahead of time at Redbox?

Redbox does not offer a reservation feature for its kiosks. When individuals visit a Redbox kiosk, they can browse the available titles Additionally, Redbox frequently rotates its inventory, which means that certain movies may become available or be returned at different times. Keeping an eye on newly released titles and using the online or app-based platform can help users find desired rentals more effortlessly. For the most accurate information about inventory and to check if a specific title is available at a nearby kiosk, it can be beneficial to visit the Redbox website or utilize the app....

What are the late fees for Redbox rentals?

Redbox has a straightforward late fee structure that is designed to be user-friendly. When customers rent a DVD, Blu-ray, or video It is important to note that Redbox allows for a grace period, which means customers may return items late without incurring additional fees, but fees will start accumulating immediately after the rental period ends. Redbox also has a maximum late fee cap for each item, which means there is a limit to how much one could be charged if an item is not returned for an extended period of time. For the most accurate and current information regarding late fees, it is suggested to check the Redbox website, as terms and conditions may change. Understanding these policies can help customers avoid unexpected charges while enjoying their rentals....

What type of movies can I rent from Redbox?

Redbox offers a diverse selection of movies across various genres to cater to different preferences. Customers can find newly released In addition to standard DVD rentals, customers may also find Blu-ray editions available for a higher rental fee, which provide superior video and audio quality. Redbox also offers some popular video games for rent, appealing to gamers looking for entertainment options beyond movies. The inventory at Redbox is regularly updated to include the latest releases, so users can expect to find newly available titles each week. To get the most current information on what movies are in stock, it is advisable to check the Redbox website or app, where a complete and up-to-date list of available rentals can be viewed....

Redbox Services

How does the Redbox app work?

The Redbox app is designed to enhance the movie and game rental experience by allowing users to conveniently browse, reserve, and manage After logging in, users can explore a vast selection of movies and video games available for rent. The app provides detailed information about each title, including descriptions, trailers, and ratings, which helps users make informed choices. The search functionality allows for easy navigation, and users can filter by genre, release date, and more to quickly find what they are looking for. One of the key features of the Redbox app is the option to reserve titles ahead of time. Users can select a nearby kiosk, reserve the desired movie or game, and ensure it is ready for pick-up when they arrive. This feature not only saves time but also increases the likelihood of securing popular titles that may be in high demand. Furthermore, the app allows users to check their rental history, manage their payments, and view any applicable promotions or deals. Users can also access Redbox Instant, which offers streaming options for those who prefer to watch movies and shows online rather than renting physical copies from a kiosk. By utilizing the Redbox app, users enjoy a more streamlined, user-friendly experience, making it easier to find and rent entertainment on-the-go. For additional details, users are encouraged to visit the official Redbox website....

Can I purchase movies from Redbox?

Redbox primarily operates as a rental service, allowing customers to rent DVDs, Blu-rays, and video games from its kiosks or website....
We look to the Redbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Redbox issues reported to GetHuman
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