I am trying to get a phone an service threw SafeLink and iv done application to get a f...

I am trying to get a phone an service threw SafeLink and iv done application to get a free phone an service an I check on my application an it still shows pending I try clicking the re verify button an nothing happens iv called an the women I spoke to with out giving my enrollment number are any sort of information she said I would be receiving my phone in * to ** days an hung up so that was no help iv got the application number that the ACP programe have me to give you all so I can prove I'm approved sid that you all just need this number an you call can look it up on your end to show an prove that I can receive service and phone the number is B*****-***** and my enrollment number for SafeLink wireless is ********* thanks so much