Samsung Customer Service Issues

I purchased what I believed to be a quality Samsung TV, only to find that within two years, a black shadow covers half the curved screen, ruining the superb picture quality. As a hardworking single woman, the TV is rarely used until the evening when I seek relaxation. Disappointed by the lack of prompt and effective support from such a reputable brand, I reached out to technical support. The interaction was unsatisfactory, as they suggested an expensive engineer visit without offering a resolution. It is disheartening to realize how long it will take for me to save up for repairs on a TV that is not even two years old. Samsung's response, or lack thereof, has shattered my trust in large corporations' willingness to care for their customers. I am left with half a screen, a constant reminder of the subpar support I received.

I am Pam B. and I am extremely upset! In May, I contacted for maintenance on my refrigerator with model RF4267HARS/XAA. I received a ticket number and another contact number, which led to long wait times whenever I called. To summarize this frustrating ordeal—the company rescheduled with me FIVE times. Upon inspection, the first visit failed. On the second visit, the technician installed an irrelevant part. The third visit was canceled due to traffic delays. The fourth visit had a different technician bring a wrong part without addressing my concerns. The fifth visit got canceled last minute, claiming the part was not available. They mentioned seeking compensation from Samsung, yet the referral led to additional charges. I refuse to proceed. If this matter is not fixed promptly and at no extra cost, I will escalate my complaint through various channels, including social media and potential legal action. This situation must be resolved satisfactorily without further inconvenience.

I own a Samsung side by side refrigerator model RSAISHMG. I reside south of Kyiv, Ukraine. The temperature on the fridge side fluctuates drastically by up to ten degrees Celsius. Despite my attempts, I am unable to stabilize it. I am struggling to locate an authorized appliance repair technician in my area. Could you please provide me with information on who I can contact in Ukraine to have my fridge repaired? Since Samsung distributed and sold the unit in my town, there should be a service provider available. Thank you, J. R.

Good morning, I am disappointed by the unreliable customer service provided by Samsung. Despite being a loyal customer since the release of the Samsung Galaxy S2, I recently purchased a Samsung Galaxy A70 on June 9th. Unfortunately, the device I received on June 11th was damaged and showed signs of use (please refer to the attached photo). I have made multiple reports regarding this issue (as shown in the attached correspondence) but have yet to receive a satisfactory resolution. While Samsung has made advancements in its devices over the years, I am disappointed by the decline in customer service quality. The lack of assistance and resolution to my concern has left me feeling undervalued as a customer. I have attached all relevant correspondence and evidence to illustrate the challenges I have faced and the lack of support from the customer service team.

The freezer in our Samsung refrigerator has not been working for the last six weeks. Despite numerous repair attempts and calls to customer service, we have not received any follow-up within the promised 24 hours. Each time we call back, the process starts from the beginning as the previous notes are not available. This ongoing issue must be addressed promptly. Our model is RF28HFEDBSR, and the serial number is 065K43AG702245T. The latest ticket number provided is #[redacted], with no resolution in sight. We urge for a warranty repair, replacement, or refund as previously discussed. Please address this matter promptly. Thank you.

I bought a gas dryer and electric washer from Samsung.com on May 25, [redacted]. The delivery was handled poorly by XPO Logistics, which made the items unusable in my home. I requested a refund and pickup the same day, which XPO completed on June 1, [redacted]. However, I am still waiting for the refund. The process has been frustrating with XPO and Samsung blaming each other for the delay. Tyrone S., an escalation agent, has been unhelpful with vague responses. It is disappointing that Samsung, a company known for its technology, has not resolved this issue efficiently. I had considered purchasing more appliances from Samsung, but this experience has made me reconsider. Brochel D.

I have been a Verizon Samsung user for many years and I am a fan of Samsung cell phones and products. I usually purchase my phones through Verizon and every two years when my contract is up, my battery starts acting up and doesn't hold a charge. The phone itself is fine, it's just the battery that's the issue. I can't afford to buy a new phone every two years, especially when the only problem is the battery. Unfortunately, the insurance I have doesn't cover just the battery replacement. I believe that phone batteries should last longer than two years, as not everyone can afford to purchase a new phone so frequently. Can you provide options for purchasing a new battery for my Samsung Galaxy Edge 7?

The USB cord and charger port on my S9 Plus melted, which was concerning. The phone is still under warranty, and I reached out to an agent from US Cellular who contacted Samsung for me. I provided photos of the defective item, and after Samsung created a ticket and mailing label, they asked me to wait 7-10 days for an update. To ensure I still had a working phone, I bought a returnable $[redacted] Motorola phone from US Cellular. However, I feel Samsung should have offered a temporary replacement considering the seriousness of the malfunction. When I tried to contact Samsung to express my concerns, I was passed around to different representatives and kept on hold for over 2 hours without anyone picking up. Attempts through live chat and the website resulted in disconnections and delays, making me question Samsung's customer service approach. This situation has evolved from a phone issue to a customer service problem, leading me to question Samsung's dedication to customers and the fairness of its policies.

After my house was struck by lightning and I had to rebuild, I purchased $7,[redacted].26 worth of new appliances from Best Buy in Stuart, FL on 11/02/[redacted]. Unfortunately, the items arrived while I was in France, and the contractor was unable to install them properly. By the time I returned, the one-year warranties had expired, resulting in a damaged dishwasher door and a faulty refrigerator WIFI connection. Despite two repair attempts by Lakes Electronics recommended by Samsung, the issue persists. I've had to pay $[redacted].00 out-of-pocket for repairs and have only received a partial refund of $[redacted].00. The lack of communication and unsuccessful repairs have left me frustrated with Samsung and Lakes Electronics. I have involved my lawyer as a next step because the problem remains unresolved after five months of back and forth. I hope Samsung can address the quality and service issues promptly. Thank you, Michel J., a disappointed but loyal Samsung customer residing in Port Saint Lucie, FL.

Dear Samsung Representative, I am reaching out to share a recent experience with your service team here in Saudi Arabia. I purchased Samsung appliances for my new home after getting married, as I am a big fan of Samsung's quality. Unfortunately, I have been facing issues with my washing machine for the past two months, and despite numerous calls to the service center, I have not received a satisfactory resolution. The individual who has been in charge, Anas Alshbeily, has repeatedly set appointments and then rescheduled without any follow-through. This lack of professionalism is concerning, as Samsung's reputation should not be tarnished by poor customer service. I urge you to ensure that your representatives are upholding the standards of excellence that Samsung is known for. Customer satisfaction should always remain a top priority. I trust that this message will reach the appropriate individuals who can address this matter promptly. Sincerely, Reda Alhebshie

Having been a loyal Samsung customer for many years, I was excited to furnish our newly remodeled kitchen with all Samsung appliances. Unfortunately, about 14 months after our purchase, just 2 months after the warranty expired, a mishap occurred. My wife accidentally placed a plastic microwave cover on the still-warm smooth top surface of our range, causing it to crack. Despite contacting Samsung, I was informed that they were unable to assist due to the expired warranty. We initially tried to cope with the cracked burner, but now the damage has spread to two burners and the range is no longer safe to use. Upon inquiring about a repair, I was quoted over $[redacted] to replace the smooth top, which seems unreasonable considering the range itself cost $[redacted] brand new. I am reaching out one last time to appeal for your assistance in resolving this issue. I have provided evidence that the damage was caused accidentally and believe that the smooth top should not have failed under normal usage conditions. Your understanding and reconsideration in replacing the smooth top would be greatly appreciated. Thank you for your attention to this matter. Sincerely, R.D.

Hello, I am experiencing issues with my Samsung AKG earphones. I contacted customer service regarding the problem and was told that I would receive a replacement within 7 business days. However, it has now been 11 business days and after contacting them three times, I have yet to receive a tracking number as promised. The information provided through chat and phone calls contradicts each other, stating that the earphones have not been shipped and have been shipped. This inconsistency is causing confusion as to whom to trust. I urge Samsung staff to provide consistent and reliable information to customers without causing further confusion. Thank you.

I purchased a J7aura 5 months ago, and unfortunately, I have had nothing but trouble with it. After resetting it twice to factory settings with no improvement, I decided to mail it in for repairs on June 3 as suggested by support to address the possible software issue. Despite the inconvenience of a two-hour round trip to send it, the issue was fixed, as indicated by ticket #[redacted]. However, upon receiving the phone back on the 10th and attempting to transfer files at my carrier, I realized the sim card tray was missing. I contacted support, and they assured me they would expedite sending a replacement. As of June 24, I still have not received the tray. After spending an hour trying to reach the ECR department, being disconnected once, and waiting on hold for 45 minutes without speaking to anyone, I am incredibly frustrated with the lack of progress and assistance. I was unable to escalate the issue to a manager or obtain a corporate phone number.

I have been experiencing issues with my phone for the past three weeks. It keeps restarting on its own, shutting off during calls, and has intensified from once or twice a day to 15 or 20 times a day. Despite numerous calls to Samsung and long hours on hold, I have not received a satisfactory solution. They advised me to contact AT&T instead. Finally, after persistent attempts, I spoke to a representative on Sunday, June 23rd. They suggested sending my phone for diagnosis and temporary repair, which doesn't sit well with me as I rely on it for my business and family. I've lost over $5,[redacted] in business due to this ongoing problem and lack of support from Samsung. Today, after another lengthy 3 hours and 45 minutes call, I was still not offered any compensation. This experience has made me wary of using my Samsung Galaxy S9 Plus, and I am considering escalating the matter to the Better Business Bureau. The Lead Supervisor I spoke with seemed dismissive and unhelpful. I am frustrated and determined to seek resolution, including a potential upgrade.

Hello, I bought a refrigerator from a company that is no longer in business 6 years ago. When I had issues and contacted Samsung, I was directed to their service provider, Dish, for repairs. After several attempts at fixing the same recurring issue with my RF263BEAESR/AA model refrigerator and incurring costs totaling $[redacted].94, the problem persists. I am frustrated with the service provided by Dish and believe the refrigerator may be faulty. Despite reaching out to Samsung customer service and being given another repair service number, I am still seeking a resolution. I feel let down by the experience and lack of a successful repair. I hope for a reliable solution as I have seen no issues with refrigerators from other brands owned by people I know. I seek a proper fix for my refrigerator without additional charges. I look forward to a prompt response to address my concerns. Thank you, Aleta R.

I am a mother of five children and my husband and I have been dealing with a broken dryer issue since April. Despite numerous attempts to get it fixed, I keep encountering delays and excuses about missing paperwork, only for them to find it later in the file. Managers promised to keep me updated but have failed to do so. I tried to reach out to corporate to file a complaint, but the number didn't work. At this point, I am considering seeking legal advice due to Samsung not fulfilling their agreement. I simply want a refund so I can resolve this matter and move forward. I will persist in my efforts until I receive the refund I am entitled to.

I am extremely frustrated with Samsung. I purchased a [redacted] series TV less than a year ago, and it has broken four times. Despite being repaired each time, it broke again right after the last repair. I contacted Samsung's case department and the manager assured me that the TV could be exchanged for a [redacted] model [redacted] series. However, upon delivery, I realized that the new TV is a downgrade and does not compare to my original TV. Despite being promised a comparable model, I feel deceived and unsatisfied with the resolution. I have been waiting for a response from the case department for two weeks, but no one has reached out to address this issue.

Hello, I am writing to address an ongoing issue I have experienced with the exchange of my icon gear x ear buds. I initially sent them back in March and never received any notification regarding the exchange process. After contacting customer service, I was informed that the product was out of stock. Following this, I opted for a refund and sent all the necessary items. Despite sending the receipt, there were delays in processing my refund. After numerous calls to the case management team, I was continuously provided with inaccurate information about the status of my refund. The promised refund date was repeatedly pushed back, and I have yet to receive any concrete updates. I am currently on hold for over two hours trying to resolve this issue and retrieve my money. This extended wait and lack of transparency are unacceptable, especially considering the faulty product was returned months ago. I am seeking a prompt resolution and will escalate this matter if necessary. Thank you.

Subject: Samsung 55" Curve Series 7 Maintenance Service Feedback Hello, I am writing to express my disappointment with the maintenance services provided for my Samsung 55" Curve Series 7 TV. I called the service center on July 8th, [redacted], at 7:22 PM to request maintenance and agreed to a quotation of [redacted].00 Egyptian Pounds. Unfortunately, on the scheduled appointment day, July 9th, no technician arrived, even after multiple calls to the hotline. The service representatives were unprofessional and rude during these interactions. When I called this morning at 8:30 AM seeking assistance, the response was equally disrespectful. This level of rudeness is not acceptable, especially considering the excellent service I have received for other appliances like washing machines and refrigerators. I hope you can address this matter promptly and ensure a higher standard of service moving forward. Thank you. Warm regards, Mrs. Nessim

I am seeking assistance from Samsung's senior management regarding issues with my TV screen after 2 years of use. Initially diagnosed as a motherboard problem, it was replaced, but the issues persisted. Subsequently, I was told it is a screen issue requiring a 3,[redacted] dirhams replacement cost, which seems unreasonable. I am disappointed by the handling of the situation and frustrated as a loyal Samsung customer. I hope Samsung will address my concerns and resolve the screen problem promptly. Contact me at +[redacted]20 or [redacted]