Sears Customer FAQ

Sears allows you to purchase products online, through a phone call or from one of their stores. Once you make an order, the delivery...

Once an order has been placed with Sears, the ability to modify or change it may depend on several factors including the order status Customers are advised to act quickly if they wish to change their orders, as the window for making changes can be quite short. An alternative approach for those interested might be to initiate a return or cancellation of the order if modifications are not possible, and then place a new order with the desired specifications. For the most current and specific information regarding possible changes to an order, it would be beneficial to consult the order details by logging into the account on the official Sears website. Additionally, the website may provide updated contact information should further assistance be required....

Most products from Sears can be returned and refunded within specific time frames. Members have 45 days for items without installation...

Sears Shop Your Way members have 45 days for returns, non-members have 30 days. Returns can be processed online or in-store. Tires...

The time it takes for a refund to be processed by Sears can vary depending on several factors. Typically, when an order is returned,...

Customers often wonder about the return policies for items purchased online at Sears. Generally, items bought online can be returned To ensure a smooth return process, it might be helpful to visit the Sears website for the most current information regarding return policies and specific requirements for the item in question. The website often provides detailed guidelines on how to handle returns, including any necessary steps to take before visiting a Sears store....

When it comes to canceling an order with Sears, the specifics can vary depending on the type of order and the payment method used....

Sears offers four types of home warranties, including System, Appliance, Whole Home, and HVAC Plans. They cover heating, cooling, plumbing,...

Sears does provide extended warranty options for various products, especially for appliances, electronics, and tools. This service Customers can customize the protection agreement based on their individual needs, and it often includes benefits such as expedited service, no deductibles, and coverage for power surges and accidental damage, depending on the specific plan chosen. It is also important to note that these options may vary based on the type of product being purchased and the terms of the warranty at the time of sale. To explore the available extended warranty options, customers may find it helpful to look on the official Sears website, where they can view the details of the protection agreements, coverage options, and pricing. This way, customers can make informed decisions regarding the protection of their purchases....

Sears Home Services offers repair services for most major appliance brands with over 2,500 technicians available 6 days a week. To...

Sears does offer installation services for many of the appliances purchased from their stores. Typically, these services include the Customers can usually find detailed information about installation services on the Sears website, including the types of appliances that can be installed and any associated costs. It is important for customers to check specific terms and conditions as they may vary by location and by the type of appliance purchased. In some cases, installation may be included in promotional offers or may require scheduling in advance. Therefore, it is advisable for customers to review the details of their purchase and any additional services that might be available at the time of their transaction. For the most accurate and up-to-date information, it is beneficial to visit the Sears website and explore the section dedicated to appliance services....

Sears has specific guidelines for returning electronics, which are important for customers who wish to make a return. Generally, Sears When returning electronics, customers should ensure that the items are in their original packaging and include all the accessories, manuals, and components that came with the product. The item should be in a condition that allows for reselling, which means it should not be damaged or excessively worn. It is also essential that if the electronic item was purchased with any promotional discounts or bundled offers, those terms are also considered during the return process. Certain electronics, such as opened software, personal care items, and video games, may have different return restrictions. Moreover, some items may be final sale and thus ineligible for return. For the most accurate and up-to-date information regarding specific products, customers are encouraged to consult the current web page related to Sears' return policy or reach out to customer service if needed. Detailed information, including any regional policies or exceptions, can often be found on Sears' website. This ensures that customers are well-informed and can navigate the return process smoothly....

Sears has a price match policy designed to provide customers with the best possible prices on their products. Under this policy, if To take advantage of this price match policy, customers typically need to provide proof of the lower price. This proof can come in the form of an advertisement, a printed copy, or a digital link showing the price offered by the competitor. The matched item must be identical, which means it must be the same brand, model, and configuration. It is important to note that certain terms and conditions may apply, and there might be exclusions based on specific brands or products. Additionally, the price match is generally only available before a purchase is completed, not after. Customers are encouraged to check the current Sears webpage for the most accurate and up-to-date information on their price match policy, including any changes that may have occurred. Availability and specifics could vary by location and the nature of the promotions....