© GetHuman Inc.

SeatGeek Customer FAQ

Top Answers & How-to Guides

How do I Contact SeatGeek Customer Service?

The question we are asked most often is about how to talk to SeatGeek customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My SeatGeek Password?

SeatGeek has made resetting your password simple and easy by offering two convenient methods to do this. You can update your...

How do I create an account on SeatGeek?

To create an account on SeatGeek, a user should visit the website or app, click on the sign-up option, complete the...
Ask any question you have about SeatGeek customer service, get an answer now.

Recent SeatGeek Customer Questions

How can I get my money back for tickets I paid for but didn’t get

If you paid for tickets but didn’t receive them, you may be eligible for a refund. Check the terms of your purchase, as they vary based on the event and seller. You may need to provide details related to your order, including proof of payment. Follow the instructions in the email confirmation you received when you made the purchase, as it likely contains specific steps for obtaining a refund.
Asked May 22, 2025 3:33 PM

I need to resale AC/DC tickets for Nashville concert that was rescheduled for tomorrow night. It says my tickets are not available for resale.

If your tickets are not available for resale, it may be due to the ticket type or restrictions placed by the event organizer. Some tickets cannot be resold on the platform, especially when the event has been rescheduled. You may want to check the specific terms and conditions related to your tickets to confirm their resale eligibility.
Asked May 20, 2025 9:00 PM

I purchased tickets for a Stl Cardinals game now I cannot find how to print them off. 6P2-JZLDPG9

To print your tickets, log into your SeatGeek account and navigate to your purchases. Find the order for the St. Louis Cardinals game, and you should see an option to view or download your tickets. From there, you can typically print them directly. If you don’t see the option, it might be possible that your tickets are digital and not available for printing.
Asked May 20, 2025 8:04 PM

I still haven't received my tickets and event is tomorrow

If you haven't received your tickets and the event is tomorrow, please check your email, including spam or junk folders, for the ticket confirmation. Tickets are often sent electronically, and it’s crucial to ensure you've provided the correct email address. If you still can't find them, there’s a link to the most up-to-date contact information right here on this page for you to reach out to SeatGeek directly.
Asked Dec 16, 2024 2:47 AM

How do I get my refund on tickets because the show was canceled

If a show is canceled, refunds are typically processed automatically to the original payment method. You should see the refund reflected in your account within a few business days. If you have ticket insurance, check the terms for additional steps. Be sure to monitor your email for any communication regarding the cancellation and refund process.
Asked Nov 19, 2024 3:40 AM

Help me with my SeatGeek customer service issue

Selling Tickets

How Can I Sell My Tickets on SeatGeek?

If you have e-tickets or mobile tickets you don't intend to use, you can sell them on SeatGeek. To do so, upload a screenshot...

Can I sell electronic tickets on SeatGeek?

Users can indeed sell electronic tickets on SeatGeek by listing them for various events, ensuring the tickets are valid and the...

Are there any restrictions on reselling tickets?

When reselling tickets through SeatGeek, users must be aware of specific restrictions that can vary by event, venue, and local...

Account Management

How Do I Reset My SeatGeek Password?

SeatGeek has made resetting your password simple and easy by offering two convenient methods to do this. You can update your...

How do I create an account on SeatGeek?

To create an account on SeatGeek, a user should visit the website or app, click on the sign-up option, complete the...

What should I do if I encounter an issue with my ticket purchase?

To resolve issues with a ticket purchase on SeatGeek, start by checking your confirmation emails for essential details. Then,...

Ticket Retrieval

What Do I Do If I'm Missing My Tickets from SeatGeek?

SeatGeek is a top platform for purchasing event tickets online and in-person. The company offers hot deals and event venue...

How Do I Retrieve My Tickets on SeatGeek?

Did you lose your seatgeek tickets . No matter which type of tickets you purchase, follow these helpful tips to recover your...

What is the ticket delivery method for purchases made through SeatGeek?

The delivery method for tickets purchased through SeatGeek can differ depending on the event and provider. Typically, options...

Refunds and Charges

How Do I Get SeatGeek to Refund a Charge?

SeatGeek offers a Buyer's Guarantee, ensuring correct and timely ticket delivery. Tickets are non-refundable, but refunds may...

What happens if my tickets are invalid or counterfeit?

If tickets from SeatGeek are found to be counterfeit or invalid, the holder may be denied entry to the event. While SeatGeek...

Is SeatGeek a reliable and secure platform for buying tickets?

SeatGeek is typically considered a trustworthy and secure site for ticket purchases, using encryption to protect user data. Its...

Payment and Fees

Can I transfer my tickets to someone else on SeatGeek?

Yes, ticket transfers are possible on SeatGeek depending on the event and seller's rules. Users can typically manage transfers...

What payment methods are accepted on SeatGeek?

SeatGeek offers various payment options for its users, including major credit and debit cards like Visa and MasterCard, as well...

What are the fees associated with buying tickets on SeatGeek?

When buying tickets via SeatGeek, users should expect various fees, which can differ based on the event, venue, and seller....

Can I buy tickets for a specific section or seat on SeatGeek?

SeatGeek allows customers to buy tickets for specific sections or individual seats if available. An interactive seating chart...
We look to the SeatGeek issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SeatGeek issues reported to GetHuman

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!