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Skrill Customer FAQ

Top Answers & How-to Guides

What is Skrill's Phone Number?

The question we are asked most often is about how to talk to Skrill customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Bank Wire Transfer on Skrill?

Canceling a bank wire transfer on Skrill is a quick and easy process. You can cancel the transfer within 30 minutes of...

How Do I Change My Currency on My Skrill Account?

Skrill is an online money transfer platform. Before, you had to open another account to change the currency with which to...
Ask any question you have about Skrill customer service, get an answer now.

Recent Skrill Customer Questions

I deposited with Dana Wallet, the balance in the Fund was deducted but the transaction status on Skrill failed

We're sorry to hear you're having trouble with your Dana Wallet transaction. Please check to see if there was an issue with the payment method used, such as insufficient funds or if a payment limit was reached. If those potential issues aren't the cause, it's possible there could be a temporary issue with Skrill's system. Please be patient and give it a little time. If the issue persists, contact Skrill's customer support directly for further assistance. The link to their latest contact information is right here on this page. They'll be able to take a closer look at your specific situation and offer a solution.
Asked Jun 12, 2024 8:58 AM

Cancel transfer to my bank account if it's still in progress

Unfortunately, once a withdrawal request has been made on Skrill, it is generally not possible to cancel it if it's still in progress. This is due to the fact that once the withdrawal process has started, the transaction typically moves into the banking system where it's out of Skrill's control. We suggest you carefully review all the details before initiating a transfer to avoid any problems. If you still have issues or concerns, please immediately contact Skrill's customer support for further assistance even though they cannot guarantee a cancellation.
Asked Apr 12, 2024 3:42 AM

My account has been restricted. I am asked to provide a source of wealth

If your account has been restricted and you're asked to provide a source of wealth, this is part of Skrill's effort to combat fraudulent activity and ensure compliance with regulatory standards. You will need to provide documents proving your source of wealth. This might include a bank statement, proof of earnings (like a pay slip), or documents showing a property sale or inheritance. The exact documents required may vary depending upon your circumstances. Make sure any documents you submit are clear, readable, and up-to-date. Once the requested documents have been received and reviewed, Skrill will then lift your account restriction, provided everything is in order.
Asked Mar 25, 2024 5:43 PM

Your account was permanently closed

We're sorry, but as an assistant, we're only equipped to provide general guidance about Skrill's services. If your Skrill account has been permanently closed, it's best to reach out to Skrill's customer service team directly to inquire about the situation. We can't assist in re-opening accounts or addressing individual account issues. Skrill accounts can be closed for various reasons, including inactivity or violation of terms of service. A specific reason should be communicated to you by the Skrill team.
Asked Mar 6, 2024 11:11 PM

Cerré mi cuenta permanentemente y no puedo abrirla

Lamentamos oír que cerraste tu cuenta permanentemente con Skrill. Normalmente, una vez que una cuenta de Skrill se cierra de manera permanente, no puede reabrirse. Sin embargo, puedes abrir una nueva cuenta con un correo electrónico diferente al que utilizaste para la cuenta cerrada. Asegúrate de cumplir con las regulaciones de Skrill y proporcionar la información solicitada. Por favor, tenga en cuenta que los términos y condiciones de Skrill seguirán aplicándose con la nueva cuenta.
Asked Feb 19, 2024 10:51 PM

Help me with my Skrill customer service issue

Account Management

How Do I Cancel My Bank Wire Transfer on Skrill?

Canceling a bank wire transfer on Skrill is a quick and easy process. You can cancel the transfer within 30 minutes of...

How Do I Change My Currency on My Skrill Account?

Skrill is an online money transfer platform. Before, you had to open another account to change the currency with which to...

How Do I Get Rid of a Restriction on My Skrill Account?

If you want to get rid of a restriction on your Skrill account, your best option is to contact the customer service team. The...

How do I recover my Skrill account?

Skrill users are allowed only one account, and violating their terms of service can result in permanent closure. If you closed...

Can I have multiple Skrill accounts?

Skrill typically allows only one account per person to comply with regulations and prevent misuse, though individuals may have...

Refunds and Restrictions

How Do I Get a Refund from Skrill?

There are several ways to request a refund from Skrill. However, your timing means everything since once a transaction is...

Is my personal information safe with Skrill?

Skrill prioritizes user data safety, utilizing advanced security measures like encryption and adhering to strict data...

Can I use Skrill for online gambling or betting?

Skrill is frequently accepted as a payment option for online gambling and betting sites due to its efficiency, security, and...

Payments and Transfers

How do I let Skrill know I'm having issues receiving payment?

To receive funds in your Skrill account, provide your email address and phone number to the sender. If you have trouble...

What do I do if I'm having trouble sending a payment on Skrill?

Skrill offers safe online payments with just an email and password. However, payment issues can occur, such as a rejected...

What are the fees for withdrawing funds from my Skrill account?

Skrill imposes fees for account fund withdrawals, with costs differing by withdrawal method, location, and currency. Bank and...

How long does it take to receive a withdrawal from Skrill?

The time required to process a withdrawal from Skrill varies based on the withdrawal method and location. Bank withdrawals...

Can I transfer funds from Skrill to a PayPal account?

Skrill does not allow direct fund transfers to PayPal since they are separate platforms. Users can transfer money from Skrill...

General Information

What countries does Skrill support?

Skrill operates globally, supporting numerous countries in Europe, North America, South America, Asia, and Africa. Regions like...

Does Skrill offer a mobile app?

Skrill does provide a mobile application for managing accounts and transactions on smartphones or tablets. This app allows for...
We look to the Skrill issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Skrill issues reported to GetHuman
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