Southwest Airlines Customer FAQ

Southwest Airlines does not charge for your first two checked bags. Each bag must weigh no more than 50 pounds and have a maximum dimension of 62 inches (length + width + height). Carry-on bags are also allowed free of charge, but they must fit in the overhead bin or under the seat in front of you.

To add a middle name to your current reservation, you will need to modify your booking through the Southwest Airlines website or mobile app. Go to the "Manage Reservations" section, enter your confirmation number along with your first and last name, and follow the prompts to edit your name. Keep in mind that name changes may be subject to specific policies.

If you misspelled your name when booking a flight with Southwest Airlines, you can correct it by visiting the "Manage Reservations" section on the Southwest Airlines website as it may vary based on the nature of the error. For minor corrections to the name, you usually have the option to do this online or by contacting customer service. For significant changes, you may need to cancel the current flight and rebook with the correct name. Make sure to check the policies regarding name changes, as they can vary.

Southwest Airlines accepts small pets in the cabin, but no specific veterinary papers are required for dogs traveling as pets. However, it's essential to ensure your pet is healthy and able to travel. We recommend bringing any necessary health documentation for your peace of mind. Always check Southwest's current pet travel policy for any updates or additional requirements.

If your TSA PreCheck number doesn’t appear on your boarding pass, ensure that the number is correctly added to your reservation. You can add your PreCheck number during the booking process or by modifying your existing reservation. If it still does not show up, try checking your profiles with Southwest and ensure that the number is saved correctly. If necessary, bring your Known Traveler Number (KTN) to the airport and present it at check-in or security.