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Southwest Airlines Customer FAQ

Top Answers & How-to Guides

What is Southwest Airlines's Phone Number?

The question we are asked most often is about how to talk to Southwest Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Southwest Airlines Customer Questions

Does Southwest charge for luggage?

Southwest Airlines does not charge for your first two checked bags. Each bag must weigh no more than 50 pounds and have a maximum dimension of 62 inches (length + width + height). Carry-on bags are also allowed free of charge, but they must fit in the overhead bin or under the seat in front of you.
Asked Jul 20, 2025 3:29 AM

How do I add my middle name to my current reservation.

To add a middle name to your current reservation, you will need to modify your booking through the Southwest Airlines website or mobile app. Go to the "Manage Reservations" section, enter your confirmation number along with your first and last name, and follow the prompts to edit your name. Keep in mind that name changes may be subject to specific policies.
Asked Jun 19, 2025 12:48 PM

I mispelled my name when booking flight

If you misspelled your name when booking a flight with Southwest Airlines, you can correct it by visiting the "Manage Reservations" section on the Southwest Airlines website as it may vary based on the nature of the error. For minor corrections to the name, you usually have the option to do this online or by contacting customer service. For significant changes, you may need to cancel the current flight and rebook with the correct name. Make sure to check the policies regarding name changes, as they can vary.
Asked May 26, 2025 4:15 AM

I am flying with my dog soon. Do I need any papers from the veterinary

Southwest Airlines accepts small pets in the cabin, but no specific veterinary papers are required for dogs traveling as pets. However, it's essential to ensure your pet is healthy and able to travel. We recommend bringing any necessary health documentation for your peace of mind. Always check Southwest's current pet travel policy for any updates or additional requirements.
Asked May 16, 2025 2:18 PM

My Precheck number doesn't appear on my boarding pass

If your TSA PreCheck number doesn’t appear on your boarding pass, ensure that the number is correctly added to your reservation. You can add your PreCheck number during the booking process or by modifying your existing reservation. If it still does not show up, try checking your profiles with Southwest and ensure that the number is saved correctly. If necessary, bring your Known Traveler Number (KTN) to the airport and present it at check-in or security.
Asked Apr 9, 2025 12:12 PM

Help me with my Southwest Airlines customer service issue

Flight Status and Changes

How Do I Check My Flight Status with Southwest Airlines?

In this guide, readers will learn about how to check the status of a flight provided by SouthWest Airlines, whether or not they...

What Do I Do If My Southwest Airlines Flight Was Cancelled?

Booking a flight to only later discover the airline itself cancelled it is no laughing matter because trying to rebook can be...

What Do I Do If My Southwest Airlines Flight Is Delayed?

We have put together a guide in this article to help customers of Southwest Airlines in the event their flight has been...

What Do I Do If I Missed My Connecting Flight on Southwest Airlines?

Southwest Airlines will handle your missed connecting flight issue, depending on your specific situation. You should always...

What Do I Do If I Was Bumped Off of My Southwest Airlines Flight?

Southwest Airlines is a United States based airline that offers both domestic and international flights. Passengers will get...

How Do I Get Compensated for My Southwest Airlines Flight Being Delayed?

There are times when even a Southwest flight may be delayed, diverted, or canceled. If any of these changes should occur,...

How Do I Change My Southwest Airlines Flight?

To change your flight with Southwest Airlines, you must go to their website and click "Manage Reservations." You will then...

What happens if I miss my Southwest Airlines flight?

When a passenger misses a Southwest Airlines flight, options vary based on fare type and circumstances. Typically, arriving...

Frequent Flyer and Compensation

How Do I Start Earning Frequent Flyer Miles with Southwest Airlines?

Being part of a frequent flyer program is always a good way to get a little more for your purchase, especially if you travel...

How Do I Redeem My Frequent Flyer Miles for a Flight with Southwest Airlines?

Once you have enough reward points, you can start looking at possible trips you want or book the one you've been wanting. You...

How Do I Get a Refund for an Inflight Charge from Southwest Airlines?

If you want a refund for an inflight charge from Southwest Airlines, then you must follow the laid down guidelines on the...

What Do I Do If I Was Overcharged for My Southwest Airlines Flight?

As a passenger, you can be overcharged for your flight. If this happens, you need to contact customer service and let them...

How Do I Get Compensated for Getting Bumped Off of My Southwest Airlines Flight?

In the case of a passenger being denied boarding, he or she may receive compensation from Southwest Airlines at the same time...

Baggage and Claims

How Do I File a Lost Baggage Claim with Southwest Airlines?

Southwest Lost baggage, Help with Southwest Airlines lost baggage, southwest lost my bags

What Do I Do If My Baggage Was Damaged with Southwest Airlines?

There are times when the baggage you checked in at the airport gets damaged, lost, or delayed. If this should happen, you must...

How much does Southwest Airlines charge for baggage?

Southwest Airlines offers a favorable baggage policy, allowing two free checked bags weighing up to 50 pounds each....

What is Southwest Airlines' policy on carry-on baggage?

Southwest Airlines allows each passenger one carry-on bag and one personal item, with specific size limits for both. Personal...

Booking and Payments

How Do I Fix an Error on My Booking with Southwest Airlines?

You can fix errors on your booking with Southwest Airlines if you notice them on time. Otherwise, you can miss that flight or...

How Do I Add My Ktin to My Ticket on Southwest Airlines?

Members of a trusted traveler program or military members will be provided with a KTN that allows you entry to expedited Global...

How Do I Book a Flight with Southwest Airlines?

It is very simple to choose the right flight for you that also fits in with your budget on Southwest Airlines. When searching...

How Do I Cancel My Southwest Airlines Flight and Get a Refund or Credit?

Canceling your flight with Southwest Airlines and getting a refund or credit is as simple as clicking a few buttons. You can...

How Do I Look Up My Confirmation Code for My Upcoming Flight on Southwest Airlines?

This article describes what to do if you did not get a confirmation number after making a ticket purchase with Southwest...

How Do I Change My Booking with Southwest Airlines?

Changing your Southwest Airlines booking is straightforward when following these steps through the process. The guide outlines...

What Do I Do If I Have a Question About My Booking with Southwest Airlines?

Southwest Airlines has a variety of different ways you can reach out to get your questions answered regarding a booking....

Can I change the name on my Southwest Airlines ticket?

Changing a name on a Southwest Airlines ticket is generally not permitted, but minor corrections may be made for typos by...

Seating and Accessibility

How Do I Upgrade to Business or First Class on Southwest Airlines?

This guide will help Southwest Airlines customers upgrade to either business class or first class. The first step that you will...

How Do I Change My Seat on Southwest Airlines?

Boarding an aircraft can be very hectic. Therefore, many people want to know how to get a better seat on Southwest Airlines....

How Do I Request Wheelchair Access for My Southwest Airlines Flight?

Southwest Airlines works to ensure its passengers experience a more enjoyable, smooth, and comfortable journey. The airline...

Can I bring pets on board with me on Southwest Airlines flights?

Southwest Airlines permits small cats and dogs on flights if they are in an approved carrier fitting under the seat. The...

What is Southwest Airlines' policy on unaccompanied minors?

Southwest Airlines has a policy for unaccompanied minors aged five to eleven, requiring the use of a specific service for safe...

Does Southwest Airlines offer Wi-Fi on its flights?

Southwest Airlines provides in-flight Wi-Fi on many flights, though its availability depends on the aircraft and route....
We look to the Southwest Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Southwest Airlines issues reported to GetHuman
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