Southwest Airlines Customer FAQ

Southwest Airlines charges an additional fee for checked bags exceeding the weight limit of 50 pounds. The fee for a bag weighing between 51 and 70 pounds is $75, and bags over 70 pounds are not accepted. Each passenger can check up to two bags for free, as long as they do not exceed the weight and size limits.

Southwest Airlines allows you to check up to two pieces of luggage for free, as long as each bag does not exceed 50 pounds and the combined dimensions are within 62 inches (length + width + height). Any additional bags checked will incur a fee.

Rapid Rewards points can be used for a variety of rewards including free flights, hotel stays, car rentals, and vacation packages. Members can also redeem points for Southwest gift cards or merchandise through the Rapid Rewards shopping and dining programs. The flexibility of the program allows you to choose how to use your points based on your travel and lifestyle preferences.

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Southwest Airlines does not charge for your first two checked bags. Each bag must weigh no more than 50 pounds and have a maximum dimension of 62 inches (length + width + height). Carry-on bags are also allowed free of charge, but they must fit in the overhead bin or under the seat in front of you.