Spotify Customer FAQ

To play songs in offline mode with a Spotify Premium subscription, first ensure that you've downloaded the songs or playlists you want to listen to offline. Go to the playlist or album, toggle the "Download" option to enable it, and wait for the download to complete. Make sure you're in offline mode by going to Settings and switching "Offline" on. If you've done this and are still facing issues, try logging out and back into your account, or reinstalling the app. Check for any app updates as well.

If you are unable to log back into your account, first try resetting your password. Go to the login page and select “Forgot your password?” to receive a password reset email. If you still can't access your account, ensure that you are using the correct username or email associated with the account. Also, check if there are any issues with your internet connection. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

Restoration of services after a payment can take a few minutes to a few hours. If you’ve made the payment and the service has not been restored, please check your payment confirmation and ensure that the transaction went through successfully. It’s also a good idea to restart the app or your device. If the issue persists, the most up-to-date contact information is available right here on this page for you to get assistance.

There could be several reasons why your credit cards are not being accepted for Spotify Premium. Ensure that your card has sufficient funds and that the details entered are correct, including the card number, expiration date, and security code. Additionally, some banks may block transactions for digital services or foreign charges. Check if your card is enabled for online transactions and consider reaching out to your bank for further assistance.

To upgrade to Spotify Premium, log in to your Spotify account on the app or website. Navigate to the "Premium" section, where you can select your preferred plan. Click on the "Get Premium" button and follow the prompts to enter your payment information and confirm your subscription. Once completed, you'll have access to all Premium features, including ad-free listening and offline downloads. Enjoy your upgraded experience!