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Spotify Customer FAQ

Top Answers & How-to Guides

How do I Contact Spotify Customer Service?

The question we are asked most often is about how to talk to Spotify customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you...
Ask any question you have about Spotify customer service, get an answer now.

Recent Spotify Customer Questions

I have the premium subscription but i cannot play songs in offline mode. Give me the solution

To play songs in offline mode with a Spotify Premium subscription, first ensure that you've downloaded the songs or playlists you want to listen to offline. Go to the playlist or album, toggle the "Download" option to enable it, and wait for the download to complete. Make sure you're in offline mode by going to Settings and switching "Offline" on. If you've done this and are still facing issues, try logging out and back into your account, or reinstalling the app. Check for any app updates as well.
Asked Jun 17, 2025 12:23 PM

My account got logged out and can’t reenter the account

If you are unable to log back into your account, first try resetting your password. Go to the login page and select “Forgot your password?” to receive a password reset email. If you still can't access your account, ensure that you are using the correct username or email associated with the account. Also, check if there are any issues with your internet connection. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jun 12, 2025 8:12 PM

I just paid with a different card to get services restored, but it is not working. How long before I can start using it again? I need access on my phone going away

Restoration of services after a payment can take a few minutes to a few hours. If you’ve made the payment and the service has not been restored, please check your payment confirmation and ensure that the transaction went through successfully. It’s also a good idea to restart the app or your device. If the issue persists, the most up-to-date contact information is available right here on this page for you to get assistance.
Asked Apr 15, 2025 1:44 PM

I’m trying to sign up for Spotify premium. Won’t accept any of my credit cards. Why?

There could be several reasons why your credit cards are not being accepted for Spotify Premium. Ensure that your card has sufficient funds and that the details entered are correct, including the card number, expiration date, and security code. Additionally, some banks may block transactions for digital services or foreign charges. Check if your card is enabled for online transactions and consider reaching out to your bank for further assistance.
Asked Jan 31, 2025 3:13 AM

How to upgrade my Spotify to premium

To upgrade to Spotify Premium, log in to your Spotify account on the app or website. Navigate to the "Premium" section, where you can select your preferred plan. Click on the "Get Premium" button and follow the prompts to enter your payment information and confirm your subscription. Once completed, you'll have access to all Premium features, including ad-free listening and offline downloads. Enjoy your upgraded experience!
Asked Dec 5, 2024 2:27 AM

Help me with my Spotify customer service issue

Account Management

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you...

How Do I Add Someone to My Spotify Family Plan?

When you want to share your Spotify plan with family members living in your home, you can add up to six accounts to your plan...

What Do I Do If I Can't Join a Spotify Family Plan?

This guide illustrates what you should do if you are trying to join a Spotify family plan, but are not able to. It gives some...

How do I recover my Spotify account?

Spotify is a global music streaming service requiring account creation. If you forget your password, follow these steps: open...

How do I cancel my Spotify account?

If you have a Premium, Duo, or Spotify Family plan, you can cancel your paid subscription by filling out a form or logging into...

How do I change my subscription plan on Spotify?

To change a subscription plan on Spotify, users should log in to their accounts via the app or website, access account settings...

What happens to my playlists if I cancel my subscription?

When a Spotify Premium subscription is canceled, users retain their playlists but lose premium features. They will have access...

App Features

How Do I Change My Language on Spotify?

Spotify also allows you to search for music by language. This makes it easy for users to find content in their preferred...

How Do I Activate My Starbucks Partner Membership on Spotify?

This article talks about the complimentary Spotify Premium Plan membership that comes as a benefit of being a Starbuck's...

How do I download and listen to music offline on Spotify?

The offline feature on Spotify allows you to listen to music without WiFi. To access this feature, go to Spotify's Home Page,...

Can I listen to Spotify on multiple devices at the same time?

Spotify permits streaming on multiple devices, but not at the same time with a single account. If one device plays music, it...

Can I listen to Spotify on my smart TV or gaming console?

Listening to Spotify on smart TVs and gaming consoles is achievable, as Spotify provides dedicated apps for many smart TV...

Playlist Management

How Do I Save My Spotify Playlist to an Sd Card?

Whether you're using an Android device or a personal computer, you can download your Spotify playlist to an SD card for offline...

How Do I Add Local Files to My Playlist on Spotify?

If you have a Spotify Premium account, you can upload your own music files to play on Spotify and include them in your Spotify...

What is the maximum number of songs I can have in a Spotify playlist?

Spotify permits users to create playlists with a maximum of 10,000 songs each. Users may also create numerous playlists,...

Is it possible to transfer my playlists from one Spotify account to another?

Transferring playlists between Spotify accounts is not straightforward since there is no built-in feature for it. Users can...

How do I share my Spotify playlist with others?

To share a Spotify playlist, users should open the app, find their playlist, click on the three dots or "More," and select...

Subscriptions and Payments

How Do I Stop Autopay on Spotify?

This easy-to-follow guide explains how Spotify customers can cancel their Spotify autopay subscriptions for Spotify Premium and...

How Do I Dispute a Charge with Spotify?

Spotify is an application that allows you to listen to music and podcasts from any part of the world. There are different...

Can I get my money back from Spotify?

If you believe you are entitled to a refund from Spotify, there are steps you can take to determine your eligibility. Visit the...

What is the difference between Spotify Free and Spotify Premium?

Spotify Free offers music and podcasts without cost but includes ads, limited features, and shuffle play only. In contrast,...
We look to the Spotify issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Spotify issues reported to GetHuman

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