T-mobile mailed me an iphone ** pro upgrade postcard stating I could trade in my old iP...

GetHuman7758706's problema de servicio al cliente con Sprint Corporate Care de agosto 2022

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The issue in GetHuman7758706's own words
T-mobile mailed me an iphone ** pro upgrade postcard stating I could trade in my old iPhone, in ANY condition (I was still using my old phone with NO issues) and they would also give me $***.** for my old phone. NOTHING was supposed to change, including my bill. *Upon using the self service option through my sprint app, my bill is now MORE that it has been plus I’ve just received an email stating they are only going to give me **.** for my old phone and they will be charging me **.** a month for the NEW phone!!**There’s more to the story besides the above……

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Sprint Corporate Care

Problema de servicio al cliente
Reported by GetHuman7758706
ago. 26º, 2022 - hace 3 meses
Not resolved
Visto por 12 clientes hasta ahora
Problema similar a 614 otros
0 clientes que siguen esto

Timeline

GetHuman7758706 comenzó a trabajar en este problema
ago. 26º 7:35pm
GetHuman7758706 indica que el problema aún no se ha solucionado.
ago. 26º 11:53pm
GetHuman7758706 indica que el problema aún no se ha solucionado.
ago. 26º 11:53pm
GetHuman7758706 indica que el problema aún no se ha solucionado.
ago. 26º 11:53pm