I cannot log in to my sprint account. I was told I have two accounts

GetHuman2235052's customer service issue with Sprint from February 2019

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GetHuman2235052's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (8 mons ago)
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Before contacting them, items GetHuman2235052 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman2235052's own words
The problem: I cannot log in to my sprint account. I was told I have two accounts
GetHuman2235052 did not yet indicate what Sprint should do to make this right.
I have an issue with Sprint too
How GetHuman2235052 fixed the problem
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Sprint

Customer service issue
Reported by GetHuman2235052
Feb 18th, 2019 - 8 mons ago
I have an issue with Sprint too
Not resolved
Seen by 5 customers so far
Similar issue to 5408 others
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Timeline
GetHuman2235052 started working on this issue
Feb 18th 7:23pm