Regarding Sprint Wireless: I signed up with Sprint with the understanding that I could...

GetHuman-kajimene's customer service issue with Sprint from May 2019

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The issue in GetHuman-kajimene's own words
Regarding Sprint Wireless: I signed up with Sprint with the understanding that I could lease my phone for ** months with the option of purchasing my phone and eliminating the lease fee. After ** months, I am told that because I am in the state of NY, that is not an option!! I was not told this by a representative at the store, nor was I told by an online representative. I was told that I could "own" the phone after ** months. This was reinforced by your emails at the ** month mark. I am now told that that is not an option because I live in NY. Why was I misled for ** months, only to be informed of this ambiguous law at the completion of my lease???What do I want? I want the answer to these questions. I want to know, specifically, the identification of the consumer law that this pertains to. I want to be released from my obligations, with time to change, from any obligation I have with other phones. I will be seeking advice from an attorney. I'm sure on my recorded call with a representative, you will reveal how the representative states how urgent it is to sign the agreement so they can proceed with the process. This leaves no time to see the disclaimers for NY state on your * page, fine print form. If I would have known this from the beginning, I would have purchased a phone outright from a retail store and chosen a more honest provider.
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Sprint

Customer service issue
Reported by GetHuman-kajimene
May 19th, 2019 - a mon ago
I have an issue with Sprint too
Not resolved
Seen by 2 customers so far
Similar issue to 6536 others
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Timeline
GetHuman-kajimene started working on this issue
May 19th 3:35am