Hi! To whom this may concern, thank you for being a dependable in my life, something I always look forward to! *I need ask a question about a particular store and their operating system, regarding my drink order. I live in Moncks Corner, SC. I typically order a triple espresso, over ice, venti cup, * pumps white mocha, extra splash of oat milk. I’m often times getting charged and additional $.** for “extra splash of oat milk.” I’ve mentioned it a few times and asked how I can order it correctly for them and avoid it his issue for the future. I’ve been told that their system does not allow for the addition of “extra splash” without and up-charge. However, I never encounter this with any other Starbucks, neither here, during my travels, or back in Seattle, where I’m from. Not is this the standard within the app, as I can select “extra splash” within the options for oat milk. I’m disappointed as this is my now my “home” Starbucks and I don’t know how to resolve the problem. A couple times when I’ve brought it up, they told me that what I’m ordering is a “white mocha”. I well aware of what a white mocha is, and while I do enjoy white mocha sauce, what I love is the strong taste of espresso in perfect balance with my other chosen add-ins. I feel it is also worth noting, that I am NOT expecting milk “to the top”- and I never complain about the way the drink is prepared, nor request anything additional beyond my initial order request. **The only single other note I have, is that this particular Starbucks also regularly asks customer names “Hi, I’m so and so, what’s your name?” over the drive-through intercoms. In my opinion this is both awkward and uncomfortable ** **. Maybe Im alone in this perception, but it’s not something I look forward to during my visit. **Thank you for your time and attention to these matters. And again, I’m deeply appreciative that this is not the normative standard for Starbucks. I can typically count on a pleasant and consistent interaction and drink! **Brettany Stratton
GetHuman7770645 did not yet indicate what Starbucks should do to make this right.