Hi! To whom this may concern, thank you for being a dependable in my life, something I...

GetHuman7770645's Problema de comentarios de la tienda con Starbucks de agosto 2022

Ayuda con mi problema Starbucks
First: share to improve GetHuman7770645's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman7770645 may need:
Número de pedido, nombre en la cuenta, correo electrónico en la cuenta, domicilio y dirección de facturación y número de teléfono en la cuenta
The issue in GetHuman7770645's own words
Hi! To whom this may concern, thank you for being a dependable in my life, something I always look forward to! *I need ask a question about a particular store and their operating system, regarding my drink order. I live in Moncks Corner, SC. I typically order a triple espresso, over ice, venti cup, * pumps white mocha, extra splash of oat milk. I’m often times getting charged and additional $.** for “extra splash of oat milk.” I’ve mentioned it a few times and asked how I can order it correctly for them and avoid it his issue for the future. I’ve been told that their system does not allow for the addition of “extra splash” without and up-charge. However, I never encounter this with any other Starbucks, neither here, during my travels, or back in Seattle, where I’m from. Not is this the standard within the app, as I can select “extra splash” within the options for oat milk. I’m disappointed as this is my now my “home” Starbucks and I don’t know how to resolve the problem. A couple times when I’ve brought it up, they told me that what I’m ordering is a “white mocha”. I well aware of what a white mocha is, and while I do enjoy white mocha sauce, what I love is the strong taste of espresso in perfect balance with my other chosen add-ins. I feel it is also worth noting, that I am NOT expecting milk “to the top”- and I never complain about the way the drink is prepared, nor request anything additional beyond my initial order request. **The only single other note I have, is that this particular Starbucks also regularly asks customer names “Hi, I’m so and so, what’s your name?” over the drive-through intercoms. In my opinion this is both awkward and uncomfortable ** **. Maybe Im alone in this perception, but it’s not something I look forward to during my visit. **Thank you for your time and attention to these matters. And again, I’m deeply appreciative that this is not the normative standard for Starbucks. I can typically count on a pleasant and consistent interaction and drink! **Brettany Stratton

GetHuman7770645 did not yet indicate what Starbucks should do to make this right.

How GetHuman7770645 fixed the problem

We are waiting for GetHuman7770645 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Starbucks's attention and get better help faster. Tap below to get started.
¿Tienes Starbucks problemas también?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Starbucks

Problema de comentarios de la tienda
Reported by GetHuman7770645
ago. 31º, 2022 - hace 3 meses
Not resolved
Visto por 7 clientes hasta ahora
Problema similar a 255 otros
0 clientes que siguen esto

Timeline

GetHuman7770645 comenzó a trabajar en este problema
ago. 31º 12:49pm