Ok...So here are all the facts.**I use Zoho Books for a new company (construction compa...

GetHuman5263064's problema de servicio al cliente con Stripe de septiembre 2020

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The issue in GetHuman5263064's own words
Ok...So here are all the facts.**I use Zoho Books for a new company (construction company) that I recently started.*In setting up the organization on the app, I was offered to set my business up for online payments. I set it up using both Paypal (since I already have a paypal business account) and with Stripe (Stripe was the first option on the list of many).**I set this up primarily to receive payments form out of town customers which I have periodically.**It wasn't long before I had one such customer pay me via Paypal...It went smoothly.**Soon after I submitted a Retainer Invoice to a local customer. The total amount for the job was $*,***.**, of which, per information on the retainer, the amount due to begin the project was $*,***.**Because the job was local, I had anticipated per normal protocol that he customer would pay my by check.**However, the customer made the payment using a Visa card (not sure if it was a credit card or a debit card) for the FULL AMOUNT.**At this point, I am speculating, but having received an email from the customer that was somewhat panicked stating that he had inadvertently paid the full amount, I think he tried to cancel the payment altogether.**This is important, because right after I received notification from Stripe that I had received a payment, I then received another notification stating that the payment appeared to be fraudulent and that Stripe was discontinuing service with me.**I replied to the link in the email from Stripe, instructing me to reply if I thought the discontinuance was a mistake, and soon received another email saying that service from Stripe was going to be discontinued.**I am speculating that in his panic to reverse the payment for the full amount, he triggered some kind of action that flagged me as fraudulent...and that is why Stripe responded the way they did.**I should add that once received the email from my customer indicating he did not intend to pay the full amount, I went to my Stripe dashboard and attempted to refund the amount on my end.**It's important to note that I NEVER received ANY part of the payment as it was being held by Stripe for a *-* day period pending approval (I think because it was the first payment I had ever received using Stripe).**At this point, both the customer and I thought the funds would be refunded immediately, and we attempted to move forward with the work with payment via check.**Once we realized the refund or reversal was not immediate, that payment was stopped pending the return of his money from Stripe.**The email to me from Stripe dated Sept *, indicated the following....**"Refunds on card payments will be issued in *–* business days, although they may take longer to appear on the cardholder's statement. Please refer to your dashboard for a list of the charges to be refunded***."**The customer was extremely anxious at this point (understandably) and I passed this information along to him.**I was sure this would have been resolved by Sept **, since that date is * business days from the time the email was sent to me (including the Labor Day holiday).**Referring to my dashboard, it too said the payout was expected to be Sept. **th.**It was not . Instead, the date on my dashboard changed on the **th to indicate that it would be paid out on Sept **th.**Today is Sept **th and now my dashboard is saying it is going to be paid out, Sept **th...tomorrow.**PLEASE help me...My customer is screaming that I am defrauding him and is initiating legal action against me. I have been working continuously to get this rectified but I cannot get any help from Stripe. Stripe is the only one that can fix this so everything is in your hands.**PLEASE HELP!!!**My name is Robin Davis*My company is Sandstonesouthwest*My phone * is ***.***.*****The payment ID is: pm**HMN**HEPIoskEvJ**wm*EiY**I don't have any other information.**PLEASE HELP ME!**Robin Davis

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Stripe

Problema de servicio al cliente
Reported by GetHuman5263064
sep. 14º, 2020 - hace 2 años
Not resolved
Visto por 27 clientes hasta ahora
Problema similar a 546 otros
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Timeline

GetHuman5263064 comenzó a trabajar en este problema
sep. 14º, 2020 7:19pm